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BudgetPetCareReviews 553

4.6

About the Business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices. We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride. We Offer: > Genuine Products > Free Shipping on All Orders > Free Vet Consultation > 100% Re-Ship or Refund Guarantee > 100% Money Back Guarantee > 3-in-1 Buysafe Guarantee We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately. Happy Shopping! Customer Care Team 1-888-400-8410 (9 AM-6 PM CST) Mon-Sat Supervisor@budgetpetcare.com


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BudgetPetCare Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing, quality products, and effective customer service. Many customers appreciate the free shipping policy and the availability of discounts, which contribute to significant savings on pet care supplies. However, concerns arise regarding delivery delays and communication issues, with some customers experiencing challenges in receiving timely updates or responses to inquiries. While the majority express satisfaction with the overall service, the company would benefit from enhancing its order tracking and customer support to address these recurring issues.

This summary is generated by AI, based on text from customer reviews

service
78
value
73
shipping
77
returns
31
quality
75
This company does not typically respond to reviews

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51,851 reviews
Ohio
7 reviews
0 helpful votes
Follow Denis S.
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I liked the attentive attitude of the support, they helped me choose medications for the cat. Delivered safe and sound!

Date of experience: April 22, 2024
Maryland
1 review
0 helpful votes
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Smooth and no issues with ordering
April 17, 2024
Updated review

Smooth and no issues with ordering. Not awaiting shipping.

Date of experience: April 7, 2024

Great deal on items. However, I'll update on the shipping...
October 9, 2022
Previous review

Great deal on items. However, I'll update on the shipping timeframe when received.

Date of experience: October 9, 2022
California
1 review
0 helpful votes
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So far shopping for this product has been easy
April 15, 2024

So far shopping for this product has been easy. Site is easy to navigate and well organized.

Date of experience: April 5, 2024
Oregon
1 review
0 helpful votes
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I love having my dogs meds on automatic ship
April 15, 2024
Updated review

I love having my dogs meds on automatic ship. This way I never run out.

Date of experience: April 5, 2024

I love Budget Pet Care!
September 22, 2022
Previous review

I love Budget Pet Care! This is the only place I get my pet meds.

Date of experience: September 22, 2022
Texas
1 review
3 helpful votes
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When I ordered from this company I was never aware my product was coming from Singapore, I found out later from the tracking, well it's now been 32 days and I still have not received my order and I'm starting to think it's a scammer site, they refuse to answer any of my emails and now it shows the tracking has stopped altogether, they guarantee delivery but actually never really follow up on that guarantee.stay far away from this company for your own good

Date of experience: December 23, 2023

Great prices and selection, just would be nice knowing...
November 18, 2023
Previous review

Great prices and selection, just would be nice knowing where you are located or your warehouse is located thank you

Date of experience: November 18, 2023
Pennsylvania
1 review
6 helpful votes
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Why does the actual box state there are 3 doses but has a sticker that was added saying there are 6 doses? I ordered 6 doses, but this makes me wonder if there is an issue with the product's authenticity or quality. It's very concerning for my dogs' health. Also, the product is now being shipped from Singapore. It used to be shipped from the UK. I've left reviews on the website, but they never seem to show up on the website.

Date of experience: October 24, 2023
South Carolina
2 reviews
2 helpful votes
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Website is outdated
November 30, 2023

It's difficult to track orders as you can not click the tracking number. There's also no way to manage subscribe and save. I was charged for a tracking number even though I live in the USA. They do not clearly post there return policy. They need to have a tab in there menu for returns. This will be my last order from them

Date of experience: October 8, 2023
Indonesia
1 review
0 helpful votes
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Awesome
September 13, 2023

I like this project. This is very good, interesting, and recommended. So everyone check this one and try it

Date of experience: September 12, 2023
Pakistan
3 reviews
0 helpful votes
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Got my order today after two weeks or order. I suppose to get this in 3 days and package was also not in good condition.

Date of experience: July 21, 2023
Cambodia
1 review
0 helpful votes
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Your kindness is a balm to all who encounter it.When you make up your mind, nothing stands in your way.

Date of experience: July 4, 2023
Alabama
1 review
0 helpful votes
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Fake Medication
June 29, 2023

In June 2023 I ordered 2 Seresto Collars for cats from Budget Pet Care, the previous collars had been purchased from PetSmart and they had worked well. After a few weeks my oldest cat began coming to me for more grooming, which is something he does when having fleas. Long story short, I kept the tin cans for a craft project at a later date and when I retrieved them today, I noticed that the barcodes on the back of both cans are exactly the same as each other, they are suppose to be different of course. Also, neither of the barcodes on the collars match the barcodes on the tin cans! Wish I could add a picture to this review so you could see how the packaging was identical for both tins. I will not try anything else from this company, my kittys have suffered for months so to me trying to same money.

Date of experience: June 29, 2023
Texas
1 review
1 helpful vote
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Placed an order for dog meds an order went through but no shipping date. It took me about four times to get a hold of a customer service rep and then they said it was shipping from the UK and would take one to two weeks I canceled the order and be careful.

Date of experience: April 17, 2023
India
1 review
0 helpful votes
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My review
March 27, 2023

I had been using this website since a long time and I love this website this is my honest response to the website and I would like to suggest other people to come to this website and try once you will be start feeling the same

Date of experience: March 26, 2023
Florida
2 reviews
8 helpful votes
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Unsure about this company
December 14, 2022

I have yet to receive the products so I cannot comment on them. However they deducted twice from my bank account which is totally unacceptable and very concerning. My card was also hacked 4 days within a few days of ordering from them.

Date of experience: November 13, 2022
Utah
6 reviews
0 helpful votes
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I usually take my dog there for grooming! Those guys are the best and know what to do. They take care of my dog, and my buddy feels calm in their hands. They don't give him any sedatives, so I always pick them!

Date of experience: September 21, 2022
California
1 review
1 helpful vote
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This is UK based website!
October 7, 2022

ATTENTION USA BUYERS! READ BELOW!
The website is UK based, BUT there is no mention of it on the site. Once you place the order the confirmation email does not say anything about shipping time ($4.99 - sounds like USPS, great), but once you get your second email that's where it says 12-17 business days - that's over 3 weeks max! I called and they told me the order is shipped and can't be canceled, you need to "refuse the delivery" to cancel, basically sit home and wait for the mailman to drop the package off. The "good news" is that the packages are being delivered to the US in about 7 days (a business I assume). Once you get the confirmation that the order is shipped, you still don't get the tracking number for another 2 days as I have been told on the phone, why? - probably because it's not shipped and they don't want to refund. This site is a scam for the US market! They work in the MEDICINE industry for pets with no consideration that medicine is something needed right away and not in 3 weeks, but they don't have the decency to post that they ship from the UK, because they are in the money making business, and not pet care. This is a legal scam!

Date of experience: September 7, 2022
California
1 review
1 helpful vote
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Not a Legit place
July 20, 2022

First this place ships from Singapore or Salisbury UK. Lack of facts and transparency NOT found on their website or to call in. No proof ANY CONSUMER in USA receives their purchase within 14 days or 14 months!

I am desperate for cheap priced flea meds but must know it will not be BAD medicine that damages nervous system or kills my cat. I contacted ZOETIS in MN that makes REVOLUTION. They emailed me a 50% discount voucher to take to my vet. They recommended NEVER use a non prescription shop. But if you do. Verify it is Canadian or MEXICO. Zoetis has regional HQs in these countries. Sell direct to distributors. Canada and Mexico do not require RXs for flea meds. Zoetis gave me reason why USA does - too many pets were dying from off label OTCs. Americans were mis dosing. Not reading labels for guidance etc. so a dr must guide American pet owners.

Date of experience: June 20, 2022
Illinois
4 reviews
4 helpful votes
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Good shop
June 20, 2022

Honestly a great shop! It's convenient to make orders once you've made an account, the prices are really good, and the customer care support is really helpful. The shipping had delays though, and it took almost 3 weeks to delivet, so I'll give it a 4 out of 5 stars.

Date of experience: June 20, 2022
North Carolina
1 review
0 helpful votes
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Ordered Simparica trio for the whole year. Costed me half the price and came in like 9 days. Budgetpetcare is my goto going forward and I have referred them to many pet owners in my community. Thank you Budgetpetcare.

Date of experience: March 24, 2022
Maryland
2 reviews
0 helpful votes
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Slow to arrive due to international shipping (That was not made clear). Then misleading product / Not at all as they advertise. Advertise as Generic Heartguard but not the same active ingredients. One is the same but only 1/2 of the does of the real. None of the 2nd ingredient. Not happy and wanted to return. Now I have to pay for shipping overseas with tracking to get refund. Not in USA company so return shipping with tracking is over 1/2 the cost of the product, then with the shipping I paid to get it not worth even returning. I would not waste my time with them as VERY misleading.

Date of experience: December 20, 2021