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BudgetPetCareReviews 567

4.6

About the Business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices. We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride. We Offer: > Genuine Products > Free Shipping on All Orders > Free Vet Consultation > 100% Re-Ship or Refund Guarantee > 100% Money Back Guarantee > 3-in-1 Buysafe Guarantee We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately. Happy Shopping! Customer Care Team 1-888-400-8410 (9 AM-6 PM CST) Mon-Sat Supervisor@budgetpetcare.com


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BudgetPetCare Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing, quality products, and effective customer service. Many customers appreciate the free shipping policy and the availability of discounts, which contribute to significant savings on pet care supplies. However, concerns arise regarding delivery delays and communication issues, with some customers experiencing challenges in receiving timely updates or responses to inquiries. While the majority express satisfaction with the overall service, the company would benefit from enhancing its order tracking and customer support to address these recurring issues.

This summary is generated by AI, based on text from customer reviews

service
78
value
73
shipping
77
returns
31
quality
75
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51,853 reviews
Rhode Island
1 review
0 helpful votes
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Received and Happy.
October 10, 2021

Everything went smooth. Received everything on time and was exactly as described.

Date of experience: October 10, 2021
Texas
1 review
0 helpful votes
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Love BudgetPetCare
October 10, 2021

Your service is great with cheaper prices but shipping is slow.

Date of experience: October 10, 2021
New York
1 review
0 helpful votes
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Pet service
October 9, 2021

Wonderfully. Always superb service. I will be back to order again

Date of experience: October 9, 2021
New Jersey
1 review
0 helpful votes
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Excellent. From ordering to delivery. Thank you
October 9, 2021

Good just concerned with not putting vet info in yet for approval? Guess soon?

Date of experience: October 9, 2021
Florida
1 review
0 helpful votes
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The Best Pet Care Store
October 9, 2021

We Love Budget Pet Care, so easy to order and the prices are the BEST. The products are great and we are more than satisfied with your website.

Date of experience: October 9, 2021
Illinois
1 review
0 helpful votes
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Excellent!
October 8, 2021

This was an excellent experience. Fast, easy, & efficient!

Date of experience: October 8, 2021
Texas
1 review
0 helpful votes
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I Recommend this site
October 8, 2021

Easy to navigate site, great price, fast free delivery.

Date of experience: October 8, 2021
Indiana
1 review
0 helpful votes
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Pet meds
October 8, 2021

Super easy. Delivery took longer than usual, but it's just the way things are now.

Date of experience: October 8, 2021
Kansas
1 review
0 helpful votes
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We so appreciate being able to do business with Budget Pet Care! We started with our previous doggy, who crossed the bridge a couple of Easters ago. When we needed to pause her subscription, the CSA was so gentle, and handled it quickly. We reopened the subscription for our new senior doggy, and the service remains impeccable, and always so polite!

Date of experience: October 5, 2021
Maryland
1 review
0 helpful votes
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DANGEROUS AND ILLEGAL
August 27, 2021

So, I ordered from this site to see what would arrive. The envelope came from Shropshire, England. The Customs label declared "PetSupplies", no mention of prescription medications (I also ordered Bravecto). It looked like Heartgard, but with a different label from the product sold in the US. I don't know if it is legitimate, but I certainly hope it is NOT! This is a prescription item for a reason. If used improperly, the dog can have a serious and many times fatal anaphylactic reaction. I strongly urge consumers to use a reputable supply for prescription items. And this is not one. Please don't kill your dog! I am a practicing veterinarian in Maryland.
By the way: the Bravecto was distributed in South Africa and the Heartgard was distributed in Australia. At least the packaiging was written in English. Many of the illegally sold drugs (at least the ones I have seen) have non-English labelling. Needless to say, these made their way quickly to the trash!

Date of experience: August 27, 2021
Nevada
1 review
11 helpful votes
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I ordered two 6-month supplies (in different sizes for my dogs) of Nexgard flea and tick medicine for my dogs. The picture of the box on their website is the legitimate box, from Nexgard, in English.

What they sent me were counterfeit boxes from South Africa in what I'm guessing is Afrikaans, (not English) and both boxes were 3-month supply boxes they opened, shoved 3 more pills in, and taped shut.

I called them and they tried to tell me they reuse boxes and that's why it was open, but a quick google search of vet meds from foreign countries turned up multiple images of real vs counterfeit medicine boxes. When I asked them why I have counterfeit boxes, they kept trying to tell me it just looks different because that's how they get meds cheaper. I demanded a refund (which posted today). I am not giving my dogs fake meds which could either not work, or kill my dogs.

Do NOT order from this company! I included a screenshot of the box shown on their website versus the boxes I received. The last of text on the front is a clear sign of counterfeit medication.

Date of experience: July 25, 2021
Florida
1 review
0 helpful votes
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I really like this site because I've looked around so many sites for good deals on flea meds. I use Revolution for my cats and this site you don't need a prescription from the Vet to get the meds for your pet. I love that they have rewards and discounts on top of their products. I hope they stay around for years and years to come.

Date of experience: March 30, 2021
California
1 review
0 helpful votes
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A real pleasure
March 2, 2021

This company is amazing. I was able to get my feline counterpart all fixed up in no time. I was concerned about the shipping with it being overseas but they showed me! Couldn't be any happier with my experience.

Date of experience: March 2, 2021
Virginia
1 review
0 helpful votes
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I've been ordering from Budgetpetcare for years for heartworm and flea meds. I now do auto-shipments for 6 or 12 months' supply. The prices are the lowest I've found, and they often have special discounts. Customer service has been good, eg. When a shipment was delayed once. Really prompt responses via email. There is a dollar-plus fee for customs or what-have-you since the products come from overseas.

Date of experience: February 25, 2021
Maryland
1 review
0 helpful votes
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I've been a loyal customer for budgetpetcare for several years. It's by far the best option in the market for my service dog's medicine.

I like to get high end medicine and avoid the cheap stuff sold in grocery stores. Veterinarians charge a lot of money for the medicines, and chewy.com is even much more expensive. I was very happy to find budgetpetcare so many years ago, never looked back, they always have good prices and continuously award me with discounts or rewards, the medicine is top quality, and their customer service team is very good, I have only had to call them once in all these years and they were quick to resolve the reason for my call. I only wish I had found them sooner, it would've saved me a lot of money I spent at the vet or on chewy.com.

Date of experience: February 19, 2021
Michigan
1 review
0 helpful votes
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Great prices great products
February 18, 2021

Great company been using for years great customer service when needed unbeatable prices genuine products highly recommend

Date of experience: February 17, 2021
North Carolina
1 review
0 helpful votes
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Pleasantly surprised
February 10, 2021

My usual provider was backordered on the medication my pet needed. I tried Budget Pet Care. The medication was available and I was able to get the medication at a substantial discount. It more than made up for the short wait. The product was as advertised, and my pet supplies are complete. I actually ordered twice as much as usual, because the price was so good.

Date of experience: February 8, 2021
Georgia
1 review
0 helpful votes
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Best of the best
February 8, 2021

Ben using this company now for some time and they are awesome. Need something in a hurry they got your back, need something with a good price, they got you covered..

Date of experience: February 8, 2021
California
1 review
1 helpful vote
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Just recently I came to know about this online pet care store, and I was pretty amazed at the prices. They are so reasonable, especially if you buy them in bulk. I was not sure at first, because you know, of obvious reasons. But when I heard that my cousin buys from here, I decided to give it a shot. Not only are the prices a striking feature, the quality of the products are extremely good too. Love it.

Date of experience: December 1, 2020
New York
1 review
0 helpful votes
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I am not a big fan of those "all-in-one" treatments because I seriously don't think that just one dose of any products could solve my pup's all problems. But then I decided to give a try and used Simparica Trio on my pet which I found to be effective on her. Glad that you guys keep adding new products for our pets.

Date of experience: November 25, 2020