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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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I have purchased a few items over the years from Broome Staircase Designs and always been happy with the service.
I was very impressed with the service received and the product was beautiful.
Beautifully crafted pieces at reasonable prices! Delivery was also very speedy!
A very lovely item and service apart from my earrings just sitting in my letterbox!
Thrilled with the modern designs that show off the uniqueness of broome pearls
I ordered Three pair of earrings and only received one, Very rude when I rang to explain what happened, the response was very rude, and the service probably be one of the worst I have experienced... Not a happy customer...
Items were lovely and just what I expected. A little cardboard box or a stamp on the bag or box to say that the item is from Broome Staircase Designs would be excellent so recipients know where they came from. :)
Very pleased with the product, a present for Judy my wife. It was an easy purchase and prompt delivery. We will be visiting Broome in April
I am very happy with the product I received as the quality is amazing, service from the time I ordered the product to receipt in the post was very efficient. I have and will continue to promote your company. Thank you.
Great product with exceptional service, so pleased with whole transaction and the truly amazingly helpful staff not to mention the fab product.
Great product, great prices, great selection of products efficient service!
I ordered 2 pair of earrings for myself as a present for Christmas. I have to say they arrived promptly (thanks Aus post). Well Christmas morning arrived and I opened my gift from hubby (surprise) and the pearls are divine, the colours are beautiful. Lets just say I have found my new favourite earrings and I doubt they will be coming out of my ears anytime soon. Thank you Broome Parls, I will be purchasing again (for gifts)
Excellent service. Beautiful products, I have a few pieces from them now. I am very happy to wear them and feel comfortable.
They were exactly as the photo showed. Really good quality earrings, and quick delivery. I am very happy with my purchase and with Staircase Designs
Orders were processed promptly, including an exchange (silver for gold earrings). Was kept informed via email each step of the way. Very happy with everything i purchased.
The pearls do not have the look nor sheen of what I would expect from Broome. The dark pears because of their size appear like lost cousins. I was soooooooo looking forward to my bracelet, And was disappointed with the Christmas present, I purchased for myself. I teach beading at a U3A to a class of 35, therefore I may look at something, beyond the surface. Also one of the leather straps seems to be looser then the rest. I am sorry to say it looks like a factory second. Nothing like the picture perfect on Facebook. Several (15)of my friends who were going to order, after they had seen mine. DECLINE. THANK YOU.
Hi Anne, We are sorry that you are disappointed with your purchase. Of course we are more than happy to give you a refund should you wish to return the bracelet.
Quick and amazing service, thank you I love my purchase...
I'm very happy with my bracelet from Broome Staircase Designs and many have asked where did I get it.
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Hi Patricia, Sorry to hear that you have had a negative experience with us. We don't like disappointing our customers and we strive to have a high quality customer service