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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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The earrings were perfect and the recipient was very happy. The online service was excellent and the delivery by post was secure and fast.
I ordered on line and they delivered right to the door, very good. Lots of lovely things to choose from
Great service, very quick from the time of order to receiving, very pleased with the product and price. Will definitely be purchasing from here again
The size description I thought I was buying 11-12m size of pearl was incorrect, they are smaller than the ones I wear every day, I wanted bigger.
Commendable. I was able to change the size which I had incorrectly selected, before it was delivered. Delivery was prompt and contents most acceptable. Thank you Broome Staircase Designs
The bracelet was flimsily made which was made evident when it arrived broken.
The poor way the bracelet was packed was also a major contributor to state in which it arrived. It had just been stuffed in a post pack bubble wrap bag rather then in a box.
I ordered a pendant online on Thursday 15th December. As it was only for me and not a Christmas present, I opted for regular delivery. I received an email to say they had upgraded the post to express delivery, and the parcel was delivered to me in Melbourne on Monday 19th December. Extra special service. Thank you Broome Staircase Designs! I would certainly recommend them to all my family and friends.
Very happy with my purchase and service was fantastic. Despite all the public holidays over the Christmas period, my earrings arrived in a very short space of time. Would definitely buy from them again.
I don't know a lot about pearls, but the pearls on my black string bracelet had lots of scratches. The matching necklace was fine though. I didnt make a fuss because it was cheap and not sure how pearls should be. Also the instructions said measure your wrist and add 1cm, but its quite tight. It was to be a gift, but I won't give it away now.
I found it very easy to order online. It was very easy to navigate the website and choose my product. Immediate confirmation of order and delivery within four days. Love my bracelet and the useful leaflet on how to care for the pearls.
They are absolutely stunning - have wanted Broome pearls for years and finally got them I love them and I tell everyone about them I am totally satisfied
I bought the pearls as a gift to myself as I concluded 43 years in education. My first adventure working was in Broome in 1973. Since then I have been in Melbourne and Adelaide.
I ordered the pearls on line just before Christmas and they arrived just before New Year. They are beautiful. Very special indeed. Thank you.
Very satisfied with presentation, price and service!...
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD