Broome Staircase Designs
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Broome Staircase DesignsReviews 2,049

4.7

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
49
value
46
shipping
44
returns
11
quality
95
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Australia
1 review
0 helpful votes
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Excellence
January 6, 2017

The earrings were perfect and the recipient was very happy. The online service was excellent and the delivery by post was secure and fast.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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I ordered on line and they delivered right to the door, very good. Lots of lovely things to choose from

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Excellent
January 6, 2017

Great service, very quick from the time of order to receiving, very pleased with the product and price. Will definitely be purchasing from here again

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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The size description I thought I was buying 11-12m size of pearl was incorrect, they are smaller than the ones I wear every day, I wanted bigger.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Bracelet
January 6, 2017

Commendable. I was able to change the size which I had incorrectly selected, before it was delivered. Delivery was prompt and contents most acceptable. Thank you Broome Staircase Designs

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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No title
January 6, 2017

I love my earrings and you were very prompt with the delivery in future you have something that i like than i sure to deal with you

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Very poorly packed
January 6, 2017

The bracelet was flimsily made which was made evident when it arrived broken.
The poor way the bracelet was packed was also a major contributor to state in which it arrived. It had just been stuffed in a post pack bubble wrap bag rather then in a box.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Great service and prompt delivery
January 6, 2017

I ordered a pendant online on Thursday 15th December. As it was only for me and not a Christmas present, I opted for regular delivery. I received an email to say they had upgraded the post to express delivery, and the parcel was delivered to me in Melbourne on Monday 19th December. Extra special service. Thank you Broome Staircase Designs! I would certainly recommend them to all my family and friends.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Broome Staircase Designs
January 6, 2017

Very happy with my purchase and service was fantastic. Despite all the public holidays over the Christmas period, my earrings arrived in a very short space of time. Would definitely buy from them again.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Stunning
January 6, 2017

Absolutely beautiful pendant earrings and bracelet. Great communication and quick postage.
Thank you so much for your beautiful jewelry

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Well done
January 6, 2017

Excellent service - kept informed of how my order was going.

Would recommend anyone to shop with your company.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Easy!
January 6, 2017

Saw what I liked, ordered it on line, paid on line, receipt and notification of postage received on line, received by post. ALL to easy!

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Scratched
January 6, 2017

I don't know a lot about pearls, but the pearls on my black string bracelet had lots of scratches. The matching necklace was fine though. I didnt make a fuss because it was cheap and not sure how pearls should be. Also the instructions said measure your wrist and add 1cm, but its quite tight. It was to be a gift, but I won't give it away now.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Love it!
January 6, 2017

I found it very easy to order online. It was very easy to navigate the website and choose my product. Immediate confirmation of order and delivery within four days. Love my bracelet and the useful leaflet on how to care for the pearls.

Date of experience: January 6, 2017
Germany
1 review
0 helpful votes
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Pearl drop earings
January 6, 2017

They are absolutely stunning - have wanted Broome pearls for years and finally got them I love them and I tell everyone about them I am totally satisfied

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Amazing
January 6, 2017

The staff were wonderful when something was missing from my order the mistake was fixed straight away.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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I bought the pearls as a gift to myself as I concluded 43 years in education. My first adventure working was in Broome in 1973. Since then I have been in Melbourne and Adelaide.
I ordered the pearls on line just before Christmas and they arrived just before New Year. They are beautiful. Very special indeed. Thank you.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Fantastic
January 6, 2017

I am very happy with my pearls and my daughters are quite amazed at the quality

You will get some more sales

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Excellent
January 6, 2017

Even though it was just before Christmas my order arrived very quickly in a lovely gauze bag.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Beautiful Pearls from the Ocean
January 6, 2017

Very satisfied with presentation, price and service!...

Date of experience: January 6, 2017