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Broad Financial

Overview

Broad Financial has a rating of 4.8 stars from 823 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broad Financial most frequently mention and customer service. Broad Financial ranks 4th among Personal Finance sites.

service
3
value
3
quality
3
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Charles W.
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So far so Good...
June 9, 2015

So far so Good... I will be contacting in the near future on what type of investments, LLC's affiliated with my 401K program I can work with... Thanks

Date of experience: June 9, 2015
Joyce S.
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I had a concern about my self directed IRA held by Fidelity being considered an investment account (and not an IRA) and I called and spoke to Mark who reassured me that all was well and it was considered a disregarded entity due to the fact that the LLC was owned by the IRA.

Date of experience: July 31, 2020
Paul N.
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Excellent customer service whenever I have a question on my 401K solo! Always get a live person to talk to and they are extremely knowable about all areas of the 401K solo.

Date of experience: June 8, 2020
Elizabeth D.
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So far so good
August 3, 2016

So far so good. Just got my binder last week for my Solo 401K and I still need to go through it. Everyone I have worked with to date is very professional!

Date of experience: August 3, 2016
Steven M.
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I've enjoyed working with Jeff
August 5, 2016

I've enjoyed working with Jeff. He's been very patient with me, and extremely helpful. And, his follow-up is really good. All in all, a very positive experience.

Date of experience: August 5, 2016
Douglas C.
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Jeff and others I have contacted have been very friendly and courteous. All my requests etc. have been handled in a timely manner. Thus far, five-star service!

Date of experience: September 7, 2015
Mary K.
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Easy
December 11, 2015

Easy. Jay is friendly and I feel like I can ask him anything. I like the Binder and I look forward to working with Broad Financial and taking control of my retirement funds!

Date of experience: December 11, 2015
Laurence R.
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Just need to be sure I have a complete understanding. Now that I have been confused by all the legal paperwork...Need to speak to Jay. Going to call in a bit...thanks... all been good so far.

Date of experience: April 29, 2015
Dave F.
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They have an excellent approach to giving solutions to my problems. I now know how to set up my stock brokerage account as well as how to invest in real estate.

Date of experience: July 17, 2020
Caitlin Y.
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I started my self-directed IRA account back in 2017. I did some online searching and read through the Broad Financial website. My friends use another custodian, the money is with the custodian and every transaction need to be go through the custodian. For me, I like to be in control when it comes to my finance. So when Broad Financial offers the option, it fits me perfectly. I know I will be the one responsible for everything that includes investment, taxes, bookkeeping my transactions, etc., since I have 100% control over it. Working with yourself is great. The only drawback is finding a tax accountant who is knowledgeable about the self-directed IRA tax form 5500.

I have talked to the customer service reps twice in the past 2 years, they response in a timely fashion. And in truth, if you read and understand the user guide they give you, you shouldn't have any questions anyway. But do talk to the reps when you first set up your account (IRA, 401K, etc) and try to find out which one fits you the best.

Date of experience: July 10, 2019
Richard S.
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Your people were very straightforward and professional. All my questions were answered and details were handled when I called. Everything went smoothly. Thanks very much.

Date of experience: November 16, 2016
Dharma D.
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Too much information and very difficult for the average person to understand. In addition, I had no idea the amount of information you were going to send and that I have to read and understand

Date of experience: July 2, 2015
Lewis G.
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The note to the bank on setting up a trust account was very helpful. Until they read that note, they didn't think that they had the right kind of account available.

Date of experience: May 20, 2016
Eve C.
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So far so good
July 26, 2017

So far so good
Thank you, I know you do this every day so it seems easy to you. It is not easy to me and this made it very simple after much much research

Date of experience: July 26, 2017
Randy N.
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They set me up with an LLC and EIN without any hassle. When I got a form to fill out from New York State about tax they emailed a pdf that explained clearly how to fill it out. I feel well cared for.

Date of experience: August 6, 2020
Oregon
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401k solo
January 7, 2023

Excellent. Every interaction I had with your staff was professional and courteous

Date of experience: January 7, 2023
David B.
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Customer support was very courteous and professional. My questions were fully answered in a timely manner. I would recommend Broad Financial to anyone.

Date of experience: July 16, 2019
Philip P.
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Thorough and friendly communication at every step, including answering our many questions, has made this a very comfortable process working with Broad Financial.

Date of experience: February 9, 2016
Bonnie J.
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Hello@ Broadfinancial services!
August 24, 2015

Hello@ Broadfinancial services! I, Bonnie Perkins want to thank you for all of your HELP, when I called about a "PROBLEM Of OUR OWN" (our fault) that I had with the funding of our IRA.
WE HAVE NOTHING BUT "SINCERE PRAISE" FOR ALL OF THE HELP[ YOU AND YOUR STAFF GAVE ME AND MY HUSBAND TO PUT OUR MIND AT EASE!
We now look forward to a "BRIGHT FUTURE" WITH THE IRA THANKS TO BROADFINANCIAL!

Respectfuly,==Bonnie & Walter Perkins!

Date of experience: August 24, 2015
Paul J.
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In January 2016 I established a self directed IRA through Broad Financial. I found them to be efficient, professional and very helpful in answering questions.

Date of experience: February 1, 2016