BritboxReviews 325

While I love the content, I haven't been able to consistently watch shows for over a month. For some reason, the application stopped working with Roku TVs. The response is always that there will be a fix in the upcoming weeks, but they have no idea when.

Closed captioning (cc) wouldn't work on at least one program.
After watching an episode of Shetland, I had to unplug my tv power cord for 3-5 minutes to watch the "next episode." I contacted Britbox about this problem and after several back & forth emails, my access to Britbox was denied. My tv screen said I needed to subscribe.

I received an offer for 3 months on Britbox for $1 a month. The offer code does not work. Their customer service was unable to fix it after 3 calls. Then they sent me an email telling me that THEY will not support me coz I was disrespectful, even though they told me they are aware of the problem, not just from me but from many other customers!

Great company. Blame the customer!

The BritBox app is malfunctioning trash, but beyond that they practice deceitful renewal processes, and when I lodged a refund request with their customer service only 4 days after the deceitful renewal, they said no. Case was elevated to a supervisor who took a week to get back to me and said no again. Absolutely no sense of customer service or courtesy in the responses. Stay away from this company. They don't care at all about the customer, and are willing to argue with you for $7.99.

I have experienced excellent acting, beautiful scenery and wonderful suspense watching Britbox. I look forward to finishing Miss Marple after 12 seasons of Poirot. It will take me years to go through all the great choices and variety of things to watch. The support team was quick and helpful with any problems that arose until I became more familiar navigating the site. Britbox is a wonderful escape from the dreadful news channels and questionable opinions I no longer consider helpful. Thank you from USA.

The main reason for me purchasing app was to be able to watch Eastenders, eventually discovered other program. I often have to delete app & then reinstall it to stream on television… annoying, but enjoy programs so I deal with it. Since 9/23/22 app no longer allowing me to stream & view program on television. My subscription has never been canceled, & can still see programs on phone/ table. But unable to stream to television. So disappointed, canceled service/ removed app 9/24/22.

Brit Box offers great series-Silent Witness -the latest we watched McDonald & Dodds-Amazing writers -best we've seen- wish there were more seasons soon- we're watching the last episode!
We watch lots from the Brit box!

I'd love to watch some of the British comedies that I used to love but all I get is stuttering and a green screen. I have to reboot almost every episode. I haven't had any problems with streaming either crave or prime, so it's definitely not an issue on my end. I really wish I hadn't paid for a full year of this crap service

Their streaming service sucks - I had tons of problems with "buffering" while watching their shows, even though I have excellent Internet speed and no other technical problems watching other streaming services like Hulu. Their customer service is a joke - they just kept sending me back stupid and obvious suggestions to improve the buffering, all of which did nothing to improve it! The streaming problems are definitely on THEIR end and of course they won't admit it, fix it, or give you a refund if you complain. Never again will I subscribe to twit faced BritBox!

This service does not work. Attempts to access a program via smart TV bring a screen that says, "Error. Video content not available." The company refuses to refund the fee. This is thievery.

Buffering is always an issue on Britbox using Roku no matter the internet speed. Try to do any navigation and it just spins and then freezes no matter what. 6 weeks I tried getting customer service help but just got automated (reboot) type answers and the the gall to follow-up with a 'are you still needing help or we can mark closed' msg when absolutely nothing done but uninstall/install instructions, restart roku, etc. NOTHING! Then if you haven't seen their programs on PBS long ago, you can watch 1-6 episodes of some obscure BBC series where actors are long ago retired/passed. Not worth the cost and aggravation waiting and waiting to page down. Arghh

I signed up over a year ago for an annual membership with NO autorenewal. Of course, it autorenewed... at almost twice the original annual billing. I contacted them to cancel and refund. They cancelled and refunded the incorrect account. Fine. I contact them again a few weeks later when I don't see the credit on my credit card. They say they'll process a refund. I wait for weeks. Never happens. I contact them again. They say it's too late and they don't offer "partial" or prorated refunds. HOWEVER, they did cancel my account and it doesn't appear that I have access. So, they charged me for a year without my knowledge or consent, lied to make me think there was a credit coming, and then when I realize that isn't the case, it's too late. I asked to speak to a supervisor. They said there wasn't one available. I asked that one contact me within three days. No one ever contacted me. Now I have to go through my credit card company and through the Better Business Bureau. They suck.

Britbox offers a large number of British programming from BBC and ITV. They also sneak in shows from All4. A nice mix of movies, mystery, right down to comedy and game shows. It should be a good streaming service but it has constant technical issues that they can't seem to fix. The biggie (just like AcornTV) is when you use a browser to view their content. After watching a stream for a while you'll be told the content is not available on this device. Your Watch List will disappear and you then can't watch anything. One screwup after another. They do fix it eventually but the wait is annoying.
It just seems that there isn't a streaming service anywhere out there that hires IT people that actually know what they're doing. They just keep bandaiding everything. Oh ya and keep raising the price with no improvements.

BRITBOX app changed so it no longer works with Samsung TV's over 5 years old! (May also affect other brands but I cannot test that) So they want us to upgrade expensive items that are still fully functional. Not on, this is so wrong, DO NOT Subscribe to BRITBOX.

This used to be a great company and it has some great content. However the last few months I've been having subscription problems every month RIGHT after the bill is paid. Although I can watch on my devices, I can't watch on tv. Says I need to subscribe even though I have an active account. I don't understand how they can't see that and fix the problem. Customer service is completely useless. They send the same email without doing anything. This is my last straw. I am canceling if they can't resolve in a timely manner. Be aware of this company.

I should have written this review months ago since we are so unhappy with the performance of Britbox. All of the other services we stream on our TV perform just fine, but Britbox has been horrible from the beginning. It constantly buffers, then requests that a the code provided on the TV be input on a tablet once we sign in there, only to force the same process repeatedly. We are just biding our time until we are closer to our November anniversary date. After reading what other reviewers have to say, I will cancel in September, so that Britbox customer service has two months to actually put through the cancellation. I agree with others that customer service has not been any help with permanently solving the problems with their service. The programming, for the most part, has not been worth it either. With all of the competition out there, you would think that they might fix their problems, but I guess they are just happy to take our money and wait for the next unsuspecting customers to come along.

The programming is amazing. The app is terrible. Either doesn't come on or completely freezes. I have it for many years because of mystery shows, Brits are the best!