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katet40

Kate T.

1
Level 1 Contributor

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Total Points
457

About Me

Long-time purchaser of quality goods.

3 Reviews by Kate

72 Views
3/10/21
Verified purchase

The best way I can explain it is to include my e-mail to them:
"To Customer Service: I recently received my order of the "organic" Cotton Adjustable Bra in black. Since the bra was advertised as organic, I did not anticipate any problems with materials, and, indeed, the item just had a new smell when unpacked. Therefore, I felt free in removing the tag and hand washing (with an eco product) the bra. Once wet, and much to my horror, the bra smelled very strongly of petroleum dye. I washed twice more, and the odor was not attenuated. My husband, who does not have a strong sense of smell said, "that's awful!". I have purchased a number of black clothing items from both Coyuchi and Fair Indigo, and have never encountered the problem as they use safe dyes. How yoy can still call something organic and then use petroleum-based dye is beyond me. As a woman with multiple chemical sensitivities, I can never wear the bra against my skin, and believe, as bad as it is, the odor will never go away. Since I am aware that your policy is that you do not accept items that are washed or with tags removed, I know that the return avenue is closed to me. Therefore, since I do not feel that I would be able to trust your clothing in the future, please take me off your lists, and discontinue all catalogs and e-mails. I have learned a $68.95 lesson."
NOTE: That e-mail was sent to them a week ago, and I have not heard from them. They are obviously not interested in salvaging our relationship. Hope this helps someone to avoid the problem I encountered.

Stegemann.com
219 Views
9/12/19

I have worn Stegemann wool clogs for more than a decade, and find that the quality has definitely declined now that they are selling as Stegemannusa out of Virginia. I just purchased two pairs of wool clogs with an interval in between. The first pair seemed to be great, and I gave the company a glowing review. That all changed when I received my second pair a few weeks later. I wore them for only one day, and the plantar fasciitis that healed in 2002 is back with a vengeance, to the point that I can no longer tolerate the first pair of clogs. The footbed of the left slipper is all wrong, and the size is not true to size as the first pair are. I contacted Stegemann customer service, and, guess what, since I wore the slippers for a day, they are considered to be worn and do not qualify for a return, even though there is something wrong with them. They say you have 60 days to return, but they do not advertise that you cannot wear them! How are we supposed to know if there is a problem? So, I have written of $125.00 slippers. Do yourself a favor and deal with an honorable company like LLBean that guarantees and stands behind its merchandise.

8/15/17

When I phoned to place an order, their call center was so loud, I could hardly hear the person talking to me. Okay, it gets much worse. I ordered Eileen Fisher linen pillowcases in coral (on sale). I have pjs from Eileen Fisher and they are good and made in Ukraine. Imagine my surprise when the cases came from China, and the color became uneven after one wash. Kept them anyway, but wrote a review. They would not publish because I mentioned the sale. Tried again and mentioned China again plus the fading, and that review did not meet their standards. Don't even try to give them less than a positive review on their website because they will block you. I'm done with them -- unsubscribed and cancel the catalog. They used to be good.

Kate Has Earned 17 Votes

Kate T.'s review of Garnet Hill earned 16 Very Helpful votes

Kate T.'s review of stegemann.com earned a Very Helpful vote

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