Britbox

I have been trying to get a refund of an unused subscription for months now. Six times, waiting over an hour on hold each time, disconnected in the middle of the call twice (last one was today). Each time the agent says they need to get permission from their supervisor. Four times the supervisor was "not available". Twice the supervisor said they would make a one-time exception and I would receive an email confirmation and a refund. Both of those times, after receiving neither, I called back two weeks later to find that the supervisor has to "ask headquarters" and apparently had forgotten to. I doubt that there is a supervisor and I doubt that there is an HQ. They are just wearing me down so they can keep my $70.
Do not sign up for this "service". Its customer service does not exist.

Stupidly signed up for a year on 12-24-18 using Chromecast. Programs either did not load at all, or kept re- loading every 20 seconds or so. Called January 3 to cancel stating I would pay for a month, but would like a refund for the rest. I was told, no problem on the refund and Britbox was working to correct this problem so many have had. Called today 3-2-19 and was brusquely told there us a no refund policy and that it states that online. That is not was I was told in January, nor do I
Remember seeing such a statement in December. For good business, why would you not offer a refund? Tried to cast again today. Still doesn't work.

If you sign on to this service outside the UK it simply and stupidly gives you an Amazon Prime subscription. Amazon Prime is the worst streaming service to begin with (do you really want to pay a subscription to buy every show that you could just buy on YouTube or Google?). But then you can only get about 1/2 of the programs available on Britbox. This is moronic. What are these idiots thinking?

I had an account with them a couple of years ago. They didn't have the shows I wanted, so I cancelled. A week ago, I resubscribed through their iOS app. Somehow, their system got mixed up, however, and even though my apple ID e-mail and my e-mail on the original britbox account are the same, they didn't get connected, so when I tried to log in to watch anything, it didn't treat my subscription as real. I e-mailed their "customer service" a week ago. No response. I e-mailed them again. No response. I reached out over twitter, they promised an e-mail response and then didn't actually do it. I called them, and then sat on hold for 20 minutes listening to idiotic cutesy hold chatter until they threw me to an answering machine. I finally gave up, and am disputing the charge with apple. These people seem to just be interested in stealing people's money.

Britbox - the world's worst streaming service.
I have been having problems of one sort or another with this awful streaming site since day one. On 20th May, I contacted them complaining that all programmes are continually freezing, and if I try to use the fast forward button, absolutely everything freezes and I have to restart Britbox every time. The only response I have had so far is to wait... Their technical department will contact me if and when they have any solutions. Eight days later and I'm still waiting. The most incompetent and unhelpful company I have ever dealt with. Btw, my television is a fairly new smart tv. Netflix, I player, and ITV hub all work perfectly well. 1 have given 1 star simply because I am unable to give 0 stars.
UPDATE. It's now 12th July - nearly 2 months since reporting the problems - and they are still unresolved! What a joke.

Keeps freezing, forgetting where you are up to, sound works but no vision. Terrible for scrubbing through a programme with the useless little dot at the bottom and no other fwd or rewind functions. Does not let you choose episodes eg go fwd one episode or back one easily. Hard to find where Season Episodes are listed. Lots of missing episodes in Doctor Who but you don't realise this as it does not list episodes in a story. Maddening! Could be so good but nothing like the technical prowess of Netflix, Prime or YouTube. Needs basics sorting before people like me give up on it when it comes to the payment stage. Free month is generous and new content appearing all the time in curated lists e. G you can watch Dr Who by monster, doctor or fan favourites. Great for older generation reliving childhood tv but not worth the fee in this poor state.