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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The 2 Windmill Palm Trees arrived very quickly and packaged so good that they were in perfect shape! I was extremely pleased!
Roots bag was really dry, leaves extremely shocked with many of them blackening. I've been trying to nurse it along hoping the roots set in before it dies, and so far its not dead. This specific purchase has been a rough experience.
The plants came on time as promise and were beautiful
I bought two bushes. One is doing fine but the other is looking like it is dying.
My plant and shrubs arrived in perfect health condition. I was skeptic at first having plants shipped but was pleasantly surprised how well they were packaged and how healthy they were.
I was concerned about purchasing shrubs over the internet with a company I'm not familiar with but I'm so glad I did. Your products are shipped with great care and the size and condition are excellent. I've planted the Holly Bushes already and am looking forward to seeing them mature.
Thank you for such great service.
Great customer service, I'm recommending it to friends!
Best plants ever! So glad I found you all!
2 different shipments damaged the plant in route but the plant was replaced as soon as I reported it.
On the 3rd shipment the plant arrived in great condition and healthy!
Brighter Blooms is great! I just can't stop ordering. All the plants are amazing!
Received my Rose of Sharon today! Perfect condition!
Bought 18 Golden Bamboo in total over two separate orders. All in great shape and thriving. Easy shopping experience, good prices, much cheaper than than local nurseries and these plants are larger.
The ordering process was great and I received the order in a timely manner
The shopping experience has been very smooth and informative. Delivery went according to planned and the order arrived very secured and intact.
The shopping experience has been very smooth and informative. If delivery goes according to planned, I anticipate making future purchases with brighterblooms.
The condition of the tree is terrible. It was only a twig in a very tall box. I was very disappointed with the product. I did plant it. I am more than sure it will not survive.
I was not happy with the shipping fee. There was not a way to request other wise. Maybe I didn't understand.
Ordered my Forrest Pansy Redbud because I couldn't find one locally. I was concerned about what shape it would be in when it arrived but was pleasantly surprised that my tree was in gray shape!
It all went poorly but the call talker said to give it 4-6 weeks so we will see
We are so sorry to hear how your plants arrived! Please keep us posted on how they're doing so that we can assist you further if they do not recover!
Easy to order, quick delivery, received in excellent condition with clear planting instructions.
My red banana trees showed up in about three days and they looked great!
I chose you because you had the Boxwood I was looking for, the right size at the right price.
Everything from selection of tree to receiving the tree was satisfactory. Lots of information so that I found just the tree I wanted, according to my location, the soil and the tree planting and care.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that one of your bushes isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!