The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I ordered mine by phone rather than the internet, as I had some questions I needed answered first. The representative was very helpful in completing my first order
My olive & fig trees were packaged well and looked great. But the strawberry plant was crushed in transit and when I asked for a replacement, I was told I would have to pay shipping so I just took the loss.
Very helpful customer service. I asked for delayed shipment and it worked perfectly. Tree arrived in very good condition. Wish I could have planted it that day, but because it was in good condition, it is doing well. Thank you!
Which had a bunch of its main growth shoot broken - it; ll loive just way smaller than its neighbors...
But I will be ordering from u all again
Thanks.
C
Safe and secure shipping, plants arrived quickly and in great shape. Frost free gardenia is full of blooms. Happy with my purchase. Thanks.
Trees arrived with bare roots. Roots were damp but no dirt/ball around them. Planted immediately but not hopeful they will survive. Looking sad.
Great service. My trees came quickly and well packaged. They look great. I'm very satisfied!
The tree arrived in very good condition - well packed in a box and handled with care. Three days after planting it, some of the leaves that had turned yellow were bright green and it seems to be thriving in the heat and sun.
HIGHLY recommend this company for all your nursery needs.
I was very pleased with the quality of the little tree I had ordered, and how quickly I received it. Your detailed instructions for planting and caring for the "little guy" were very good, and it is doing well. Thank you.
The tree came promptly and securely packaged. It's been in our yard for a few weeks now, so far so good! Very impressed with this service, much better price than our local nursery.
Customer service 5+, helpful, accommodating, very nice to talk with. Plants arrived well packed, with green leaves & looking healthy. I'll surely order again from this company! Please continue your excellent service!
The first tree came after m 10 days of travel. It was just about dead. So we called the company and they sent us a new tree right away, which came in two days. They held they upheld their word and made sure that we got a really good quality tree on the second try. I would use brighter blooms again because of their trustworthiness.
I only had bad luck with a raspberry bush that came free with my order. I overrated it I believe. My fault completely. Everything else is thriving. My butterfly bushes are already blooming, my gardenias just started blooming today, my lilac is doing a pretty good job keeping the deer away, I may need a few more... they have also bloomed. I'm excited for summer, and will capture them in full bloom and post pics.
Tree was delivered quickly. I was notified every step of the way. Instructions included for planting. The plant arrived in great shape and is doing very well. Thank you for keeping me informed. Will definitely buy more from this company
Shipping costs was just as much as the product, which was lightweight and should not have costs that much.
We’re so sorry for the inconvenience! Be sure to check out our free shipping promotions!
Shopping was very good. Delivery was horrible. Not sure if my plants are going to survive.
Am satisfied with order. Plants arrived timely and in good condition.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!