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BrighterBlooms.comReviews 4,146

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,127 reviews
New York
1 review
0 helpful votes
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Nice trees
June 15, 2022

I ordered mine by phone rather than the internet, as I had some questions I needed answered first. The representative was very helpful in completing my first order

Date of experience: June 15, 2022
Georgia
1 review
0 helpful votes
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Trees look great
June 15, 2022

My olive & fig trees were packaged well and looked great. But the strawberry plant was crushed in transit and when I asked for a replacement, I was told I would have to pay shipping so I just took the loss.

Date of experience: June 15, 2022
Colorado
1 review
0 helpful votes
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GREAT!
June 15, 2022

Very helpful customer service. I asked for delayed shipment and it worked perfectly. Tree arrived in very good condition. Wish I could have planted it that day, but because it was in good condition, it is doing well. Thank you!

Date of experience: June 15, 2022
New York
1 review
0 helpful votes
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Which had a bunch of its main growth shoot broken - it; ll loive just way smaller than its neighbors...

But I will be ordering from u all again

Thanks.
C

Date of experience: June 15, 2022
Washington
1 review
0 helpful votes
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Satisfied customer
June 15, 2022

Safe and secure shipping, plants arrived quickly and in great shape. Frost free gardenia is full of blooms. Happy with my purchase. Thanks.

Date of experience: June 15, 2022
Kansas
1 review
0 helpful votes
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Trees in bad shape
June 16, 2022

Trees arrived with bare roots. Roots were damp but no dirt/ball around them. Planted immediately but not hopeful they will survive. Looking sad.

Date of experience: June 15, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!

Kentucky
1 review
0 helpful votes
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Great service
June 15, 2022

Great service. My trees came quickly and well packaged. They look great. I'm very satisfied!

Date of experience: June 15, 2022
Texas
1 review
0 helpful votes
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New tree
June 15, 2022

The tree arrived in very good condition - well packed in a box and handled with care. Three days after planting it, some of the leaves that had turned yellow were bright green and it seems to be thriving in the heat and sun.
HIGHLY recommend this company for all your nursery needs.

Date of experience: June 15, 2022
Ohio
1 review
0 helpful votes
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Top Quality
June 15, 2022

I was very pleased with the quality of the little tree I had ordered, and how quickly I received it. Your detailed instructions for planting and caring for the "little guy" were very good, and it is doing well. Thank you.

Date of experience: June 15, 2022
Illinois
1 review
0 helpful votes
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Ordered a willow tree
June 15, 2022

The tree came promptly and securely packaged. It's been in our yard for a few weeks now, so far so good! Very impressed with this service, much better price than our local nursery.

Date of experience: June 15, 2022
California
2 reviews
0 helpful votes
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Mango/Avocado trees
June 15, 2022

Customer service 5+, helpful, accommodating, very nice to talk with. Plants arrived well packed, with green leaves & looking healthy. I'll surely order again from this company! Please continue your excellent service!

Date of experience: June 15, 2022
Connecticut
1 review
0 helpful votes
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The first tree came after m 10 days of travel. It was just about dead. So we called the company and they sent us a new tree right away, which came in two days. They held they upheld their word and made sure that we got a really good quality tree on the second try. I would use brighter blooms again because of their trustworthiness.

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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All alive, we'll, and thriving
June 14, 2022

I only had bad luck with a raspberry bush that came free with my order. I overrated it I believe. My fault completely. Everything else is thriving. My butterfly bushes are already blooming, my gardenias just started blooming today, my lilac is doing a pretty good job keeping the deer away, I may need a few more... they have also bloomed. I'm excited for summer, and will capture them in full bloom and post pics.

Date of experience: June 14, 2022
Texas
2 reviews
0 helpful votes
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WISTERIA
June 14, 2022

Satisfied satisfied satisfied saisfied ok ok ok okokok

Date of experience: June 14, 2022
California
1 review
0 helpful votes
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Packaging
June 14, 2022

I was pleased and impressed how the plant was well packed and the vase covered in a corrugated box.
Highly recommend.

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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Banana plant
June 14, 2022

Tree was delivered quickly. I was notified every step of the way. Instructions included for planting. The plant arrived in great shape and is doing very well. Thank you for keeping me informed. Will definitely buy more from this company

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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Shipping Blues
June 16, 2022

Shipping costs was just as much as the product, which was lightweight and should not have costs that much.

Date of experience: June 14, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We’re so sorry for the inconvenience! Be sure to check out our free shipping promotions!

Maryland
1 review
0 helpful votes
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Sad
June 16, 2022

Out of the six we ordered three look like dead weeds I sent pics on a email an still haven't heard back

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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Disappointed
June 14, 2022

Shopping was very good. Delivery was horrible. Not sure if my plants are going to survive.

Date of experience: June 14, 2022
Ohio
1 review
0 helpful votes
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Good
June 14, 2022

Am satisfied with order. Plants arrived timely and in good condition.

Date of experience: June 14, 2022