The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
The tree just seems so skinny and fragile at 6 ft tall and about as thick as my thumb, I worry that it may not survive a strong storm. The tree arrived in good shape and was easy to plant. Two weeks in, it appears to be growing well.
I used the chat function to try and ask a question about the time of year my fruit trees are supposed to bloom and when the average harvest time is. The person I chatted with took a very long time to respond and I had to phrase my question multiple ways to get what I wanted instead of a generic 1-2 years.
Ordered 3 yellow knock out riose bushes, received them but one is sick looking. Called and was told to email a picture and I did. Have not received any further response from brighter blooms. I figure they will send me another rose bush. Nothing yet!
Everyone was very helpful and knowledgeable during the selection process. The delivery arrived early and in great condition.
I really loved the plants I received, they arrived in great condition and were shipped promptly! They are doing well so far!
My Palm trees are beautiful, and very healthy. I wish I would've ordered more Strawberry plants. Look forward to ordering more in the future.
Nice big healthy plants, well packed. Look like they could produce fruit this year.
Website easy to navigate! Ordered a crape myrtle and it is thriving, even after being planted in the Florida summer heat!
All 3 plants came quickly, they looked healthy. I got them in the ground the very next day and they are doing great. It has been almost 3 weeks, I have been water consistently and they look great.
Wonderful descriptions and details concerning the trees
Easy order, fast delivery. I will be using BrighterBlooms for all my planting needs from now on!
Fast delivery. Pineapple was a lot smaller than expected and I doubted it would survive but it's perked up and is thriving.
Everything has gone very well and we are pleased with our Redbud Flamethrower. It is planted and growing quickly. Very colorful.
Thanks,
Hitch
I ordered some tea olive leaf shrubs from brighter blooms and while I did have a couple of the plants die on me, customer service was kind enough to send out replacements in record time! Everything came packaged with care and in great condition (no potting soil dumping out everywhere or plants with broken limbs)! I was very impressed! I will be purchasing from brighter blooms from now on!
Ordering was easy. I received my tree in good condition. It was packed well. Came with instructions for planting. It's planted and doing well I think. I will do another review next year.
I am very pleased with my plant, she is very happy and so far is doing great! Thanks again for sending her to me in such good condtion.
The plants arrived healthy and thrived after planting
We've ordered from here multiple times. So far everything has been delivered looking healthy and size we expected. We ordered butterfly bushes recently (5 from here and 3 from another site). The 5 from Brighter Blooms are looking full and healthier than the other site. They were all supposed to be the same size, but the Brighter Blooms ones are growing faster and fuller.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We are so sorry to hear about this! Thank you for the feedback!