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BrighterBlooms.comReviews 4,146

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,127 reviews
New Jersey
1 review
0 helpful votes
Follow Kelly W.
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We purchased a tree and a plant, the plant was not in great condition and scarce. However the tree was packaged well and the instruction were easy to follow

Date of experience: June 20, 2022
New Jersey
1 review
0 helpful votes
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I am very happy with the plants I received from BrighterBlooms.com. I originally ordered a tree, and it is so beautiful that I ordered more plants. Everything has been very good and has grown well. The delivery was fast. I would order again without hesitation.

Date of experience: June 20, 2022
Texas
1 review
0 helpful votes
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Olive Tree is Growing Strong!
June 20, 2022

Purchased the 4- 5 ft Olive tree. Tree came healthy and safe. Planted it about 3 weeks ago and is now getting new growth and standing strong. Very satisfied with my purchase

Date of experience: June 20, 2022
Illinois
4 reviews
0 helpful votes
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Expectations
June 20, 2022

I was expecting that they were look like what is shown in the picture. This is my first time to buy online. The quality is good.

Date of experience: June 20, 2022
Ohio
1 review
0 helpful votes
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Very nice
June 19, 2022

Arrived quickly and looked healthy and well packaged. Can't wait to see it grow.

Date of experience: June 19, 2022
Massachusetts
1 review
0 helpful votes
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Dead on Arrival
June 20, 2022

Ordered two White Weeping Cherry trees. One was healthy, but the other looked dead, dehydrated, some burnedout leaves, and with a few broken branches. Called customer service and provided pictures of the unhealthy plant. I was told to wait three weeks to see if it comes back to life. 22 days later, the tree looks worse.

Date of experience: June 19, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!

Utah
2 reviews
0 helpful votes
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Recieved in timely manner. Packaged perfectly but Crushed in shipping and new FedEx delivery young man had spit chew in one box and threw other at my dog and said he dont like dogs. No fault of provider tho. Broken branches and now leaves are falling off.

Date of experience: June 19, 2022
New Jersey
1 review
0 helpful votes
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Arrived in good shape!
June 18, 2022

The boxwood shrubs I ordered came in good packaging so as not to be damaged and were green and healthy.

Date of experience: June 18, 2022
Illinois
1 review
0 helpful votes
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Father's Day
June 18, 2022

Very easy to order and shipping was extremely quick

Date of experience: June 18, 2022
California
1 review
0 helpful votes
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Prompt delivery, good quality
June 18, 2022

We are very happy with the quality of the two hardy Chicago figs we ordered. Shipment & delivery were very prompt.

Date of experience: June 18, 2022
Tennessee
1 review
0 helpful votes
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Outside of the damaged first delivery, they were prompt at getting out the replacements. Now we will see as they grow. Appreciate!

Date of experience: June 18, 2022
Georgia
2 reviews
0 helpful votes
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Hydrangeas
June 18, 2022

We are very pleased with the hydrangeas that we received in response to the damaged plants that we got with the original order. The prompt response was great and the plants are doing very well. We have even nursed the original damaged hydrangeas to a healthy state.

Date of experience: June 18, 2022
Florida
1 review
0 helpful votes
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Fig and papaya trees
June 18, 2022

Excellent communication, very helpful and knowledgeable staff. The trees arrived in great condition and have adjusted to our yard very good.

Date of experience: June 18, 2022
Nevada
1 review
0 helpful votes
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A pleasure!
June 18, 2022
Updated review

The professionalism of staff and quality of product is outstanding!

Date of experience: June 18, 2022

Wonderful inventory!
October 19, 2021
Previous review

Wonderful inventory!

Date of experience: October 19, 2021
Oregon
1 review
0 helpful votes
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Plants doesn't look healthy
June 20, 2022

The package seems good. But the plants arrived with a lot of infested leaves, and we have to clean it up quite a bit.

Date of experience: June 18, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

New Jersey
1 review
0 helpful votes
Follow Wanda W.
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I was looking for a fig tree, and I was asked a couple of questions the State that I live in, etc. and the perfect tree was picked for me by a wonderful lady that explained everything about the tree and how to take care of it. I was very happy for the time she took to answer all of my questions.

Date of experience: June 18, 2022
Virginia
1 review
0 helpful votes
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Perfect in every way!
June 18, 2022

I ordered the Windmill Palm for my husband's bday gift. The experience was perfect with your company. The website is easy to navigate. Perfect delivery, the packaging was perfectly wrapped. The palm was throughly protected from damage. The experience from beginning to end was perfect!

Date of experience: June 18, 2022
Colorado
1 review
0 helpful votes
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The delivery was set for a certain day; twice it was changed. The plants notwithstanding that they were in the minimalist-type size, definitely showed all signs of a prolonged, protracted delivery.

Date of experience: June 17, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants when they arrived! We are reaching out to get some photos so we can assist you further!

Kentucky
1 review
0 helpful votes
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8 trees doing ok, 2 struggling, water everyday hopefully they will survive.

Date of experience: June 17, 2022
California
1 review
0 helpful votes
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Happy plants
June 17, 2022

Initially both plants (plumeria and angels trumpet) lost most of their leaves. But after 10 days new leaves are sprouting and both plants are doing well. Happy with my purchase.

Date of experience: June 17, 2022