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BrighterBlooms.comReviews 4,146

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,127 reviews
Massachusetts
2 reviews
0 helpful votes
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Quick and easy process however plant was very small. I wanted larger however what was delivered was nice.

Date of experience: June 22, 2022
Missouri
1 review
0 helpful votes
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Meyer Lemon
June 22, 2022

Easy experience and excellent product. Arrived quickly and is healthy and thriving!

Date of experience: June 22, 2022
South Carolina
2 reviews
0 helpful votes
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In SC Orange trees 3ft.
June 22, 2022

The trees are doing great right now, however one small branch on the top was broken. I like dwarf plants so I think this will be just fine. The site said it was shipping in Feb and I got them in June.

Date of experience: June 22, 2022
Pennsylvania
2 reviews
0 helpful votes
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5/6 foot Tangelo tree
June 22, 2022

My tree arrived very quickly however a main branch was snapped which was disappointing. The trunk is as thin as a pencil and couldn't support a single fruit. Hopefully it will grow stronger and wider. I don't understand why there are so many grafts. I counted at least 4 of them. Is this typical? The tree does seem to be healthy

Date of experience: June 21, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Tennessee
1 review
0 helpful votes
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Sympathy plant
June 21, 2022

I sent a hydrangea to a family member who lost her mother. She loved it, especially because her mother loved that flower.

Date of experience: June 21, 2022
Maryland
1 review
0 helpful votes
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Disappointed
June 22, 2022

I was disappointed in the size of the plant I received

Date of experience: June 21, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your plant wasn’t what you had expected and that your email didn't come through! We are reaching out now to get some photos so we can see what you received and offer some assistance!

District of Columbia
2 reviews
0 helpful votes
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Vitex and crepe myrtle plants
June 22, 2022

Both plants were so dry the roots completely separated from the potting soil The crepe myrtle was small, wilted and pathetic I would not have bought this from lowes clearance table for $20
If it dies I expect a full refund

Date of experience: June 21, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

North Carolina
1 review
0 helpful votes
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Harvey lemon tree
June 21, 2022

Great experience. The tree is small, but I ordered the 1 to 2 foot tree and it already has a lot of new growth on it. It arrived within a few days or ordering, was nicely packed, in very good condition. I would definitely order from Brighter Blooms again!

Date of experience: June 21, 2022
Iowa
1 review
0 helpful votes
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No Support
June 22, 2022

I attempted to get ahold of brighter bonds with concerns about the tree as soon as it arrived. My email was rejected as going to an unmentioned email account. They offer no way to reach them other than a phone number. I called when I could - I work 2 jobs and prefer email or chat - but it phone line said I was next in queue, and I waited 35 minutes before I had to go back to work. I paid for the warranty, but clearly there isn't any way to reach them so that's just a joke. All but 1 limb was off the tree but in the box when it arrived. Buyer beware I guess.

Date of experience: June 21, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Georgia
1 review
0 helpful votes
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Gift tree
June 21, 2022

Several issues with getting the gift there, but customer service was excellent all issues resolved, recipient very happy

Date of experience: June 21, 2022
Indiana
1 review
0 helpful votes
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Overpriced scroungy tree
June 21, 2022

I paid over $205.43 (includes shipping) for a 6-7 foot Forest Pansy Redbud. The description didn't say it would look like a Charlie Brown Christmas tree. Has maybe 3-4 branches and is not at all what I'd expect for a tree that tall and that expensive. I was going to plant it on the front corner of my house but it's too scraggly. I am disappointed. Buy local. That way you know just what you're getting.

Date of experience: June 21, 2022
Iowa
1 review
0 helpful votes
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Catmint Near Death
June 22, 2022

My two Catmint bushes I ordered were in pretty rough condition when I received them. After planting, one is doing fine but the other is very near death since the beginning. Pretty disappointed with the one small green vine on the one catmint. Hoping it survives but the chances are looking slim.

Date of experience: June 21, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear that your catmint isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Florida
1 review
0 helpful votes
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Easy process and great plant
June 21, 2022

I had researched the right plant for my climate and needs, found the star jasmine on the site, sent some questions to the BrighterBlooms team about size of plant I should buy, hit order, and received my plant with easy planting instructions.

Date of experience: June 21, 2022
Texas
1 review
0 helpful votes
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Great plants!
June 21, 2022

The trees i ordered were delivered in great shape and even has flowers! Very healthy and hardy! I love it! Worth the price.

Date of experience: June 21, 2022
Maine
1 review
0 helpful votes
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This has been an easy site to navigate-very user friendly, and the reviews have been helpful!

Date of experience: June 21, 2022
California
1 review
0 helpful votes
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In good shape but not pretty
June 20, 2022

2 gallon rose was alive and well, but had a major branch removed so it is kind of half a rose. And there is a huge turn in the main stem that sits below the dirt. Also the leaves were colored and spotted. But I think it's going to be OK. Roses are tough.

Date of experience: June 20, 2022
California
1 review
0 helpful votes
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Renewal after Loss
June 20, 2022

When I opened the box more than half of the leaves of my Flame Thrower Redbud tree had fallen off and as I removed it and planted it even MORE leaves fell off! But after planting within 3 days little tiny leaves were forming! It's been 2 weeks now and my tree is filled baby and adolescent leaves - YAY! I think by much anticipated tree is going to make it.

Date of experience: June 20, 2022
Pennsylvania
1 review
0 helpful votes
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Good size tree for cost
June 20, 2022

Tree was healthy and a good size... arrived with small blossoms on several branches..

Date of experience: June 20, 2022
Texas
2 reviews
0 helpful votes
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Blossoms everywhere
June 20, 2022

When we received our gardenia plants it already had a beautiful bloom and may blossoms.

Date of experience: June 20, 2022
Michigan
2 reviews
0 helpful votes
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Good service good products
June 20, 2022

Received what I expected. Items were appropriately packaged, I little distressed, but planning right away they are living and starting to grow. As expected and highlighted, they are a bit small versus a neighborhood nursery purchase.

Date of experience: June 20, 2022