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BrighterBlooms.comReviews 4,146

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,111 reviews
Texas
1 review
0 helpful votes
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Thank you
August 15, 2022

Was great help when I got it and called the customer service
They were very helpful

Date of experience: August 15, 2022
Maine
1 review
0 helpful votes
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The avocado tree I ordered came in very distressed and with white powder on all the leaves. I washed it off and called for guidance and was told that shipping can stress the tree and to give it time. It continued to look sickly and loose leaves. I transplanted it into a larger container (roughly double the size of the container it came in) as the roots were growing above the soil and it continued to die. I called support again and was told that transplanting can cause shock and to give it time. It it now 2.5 months later and all of the leaves have fallen off (they've all looked miscolored and sickly the entire time I have had the tree). It is not the watering or the sunlight that's the issue as it's in the exact same location as a prior avocado tree that thrived and I am carefully following the watering directions. I would not recommend buying avocado trees from this website. I wish I hadn't wasted my money on what's basically a sad stick in a pot of dirt.

Date of experience: August 15, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry that the tree hasn't recovered! We have reached out privately to help!

South Carolina
1 review
0 helpful votes
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Lemon trees
August 18, 2022

Package good top was broke off one tree had to cut back looked healthy

Date of experience: August 15, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Florida
1 review
0 helpful votes
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Very happy
August 15, 2022

Plant just as described and in excellent health! Will purchase from my here again!

Date of experience: August 15, 2022
Virginia
1 review
0 helpful votes
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Great
August 14, 2022

Great selection and everything was delivered timely and in good condition. Very well packaged.

Date of experience: August 14, 2022
Texas
2 reviews
0 helpful votes
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Palm tree
August 14, 2022

Fast and easy. I just had a new payio poured and was looking for a potted palm tree to decorate it. Beautiful product. Arrived very quickly. Very happy with it.

Date of experience: August 14, 2022
North Carolina
1 review
0 helpful votes
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Setvice
August 13, 2022

Great you made it easy I don't know what else to say but you want 50 characters so hopefthis will suffice!

Date of experience: August 13, 2022
New York
1 review
0 helpful votes
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Found a tree
August 13, 2022

Was able to sort options to find a tree that fit my needs.

Date of experience: August 13, 2022
Illinois
1 review
0 helpful votes
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Owner
August 15, 2022

Not happy take longtime and isn't i am looking for

Date of experience: August 13, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

It looks like your order did ship within the 1-2 days as promised and has now arrived. We apologize for any inconvenience!

California
1 review
0 helpful votes
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Struggling
August 13, 2022

I was excited to get my trees! I planted them in full sun and water them every two days. One is perking up and one is not yet. I am afraid it might die! I hope not! Iam really looking forward to seeing them grow and bloom.

Date of experience: August 13, 2022
New York
1 review
0 helpful votes
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The perfect gift
August 12, 2022

Pancake plant was the perfect gift for my mother in law from our daughters. She loved it!

Date of experience: August 12, 2022
New York
1 review
0 helpful votes
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Spartan Juniper trees
August 12, 2022

They looked great upon arrival, however 1 was broke at the top which made is much smaller then the other 3. I called BrighterBlooms and the sent a replacement right away. I'm looking forward to them growing to provide a privacy area.
Highly recommend working with this company and I will order more in the future.

Date of experience: August 12, 2022
Florida
1 review
0 helpful votes
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Very disappointed
September 10, 2022

Received tree with mealy bugs and plant was very skimpy. Called immediately and was told to spray with alcohol which did not help. Bought neem oil and bugs are still on plants. Have not planted yet and just applied second application.

Date of experience: August 11, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are very sorry to hear about your experience and that your plant is not improving! We have reached out to help!

Oregon
1 review
0 helpful votes
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Courteous prompt customer service
August 11, 2022

Shopping was easy, photos consistent to product sent size wise. Shipped out and received 5-7 days after ordered, so prompt service. All items came at the correct height that I ordered them.

Unfortunately it was 100 degree heat for 3 days in a row and they came with all the leaves dried out in 1/2 off the tree in the bottom of the box.

Customer service was courteous, positive and reshipped new trees at no cost to me, including no shipping fee. I'm excited to see my new trees when they arrive in the next day or two. I was told if they also come damaged they will refund me my money and to purchase in March or April of next year when the weather will be better for shipping and trees in bloom.

GREAT customer service. Willing to work with you and take responsibility even for weather related issues with product.

Date of experience: August 11, 2022
California
2 reviews
0 helpful votes
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Sad Plant
August 15, 2022

I sent this as a gift to a bereaved friend and the plant was put in the ground immediately after it arrived. It is not doing well at all and I plan to send you a picture of it after a week in the ground so you can tell me if this is to be expected and it will inprove. I hope so!

Date of experience: August 11, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear that your plant isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Connecticut
1 review
0 helpful votes
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Ordered two small fig trees and a mulberry bush, all three arrived on time, brighter blooms corrected an issue due to deliverer negligence (placed box not right ways up). The replacement plant arrived beautifully! Everything is in the ground and already growing well

Date of experience: August 11, 2022
Georgia
1 review
0 helpful votes
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Trees order
August 11, 2022

My trees were much better than expected, they sent me a wrong tree and in 3 days I had a replacement

Date of experience: August 11, 2022
New York
1 review
0 helpful votes
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Bad experience
August 15, 2022

Ordered two trees, mix up on delivery, when arrived both trees dead. Called representative very nice had me take pictures and he agreed that trees were dead. He was going to send replacement no charge, new trees arrived both dead, I did not call back again, I summed this up as a loss. Very disappointed, will never order again
Thank you

Date of experience: August 11, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are very sorry for your experience! We've reached out privately!

New York
2 reviews
0 helpful votes
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Need more time
August 11, 2022

The tree looks pretty good but it still trying to establish root. Can't tell if it works or not yet.
Hopefully it will get stable & produce good pear.

Date of experience: August 11, 2022
North Carolina
1 review
0 helpful votes
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Fast
August 11, 2022

I needed a beautiful banana plant, My friend recommended you. The plant arrived next day beautiful shape and is thriving in the ground already. I have nothing but good things to say about this company.

Date of experience: August 11, 2022