The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Was great help when I got it and called the customer service
They were very helpful
The avocado tree I ordered came in very distressed and with white powder on all the leaves. I washed it off and called for guidance and was told that shipping can stress the tree and to give it time. It continued to look sickly and loose leaves. I transplanted it into a larger container (roughly double the size of the container it came in) as the roots were growing above the soil and it continued to die. I called support again and was told that transplanting can cause shock and to give it time. It it now 2.5 months later and all of the leaves have fallen off (they've all looked miscolored and sickly the entire time I have had the tree). It is not the watering or the sunlight that's the issue as it's in the exact same location as a prior avocado tree that thrived and I am carefully following the watering directions. I would not recommend buying avocado trees from this website. I wish I hadn't wasted my money on what's basically a sad stick in a pot of dirt.
Package good top was broke off one tree had to cut back looked healthy
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
Plant just as described and in excellent health! Will purchase from my here again!
Great selection and everything was delivered timely and in good condition. Very well packaged.
Fast and easy. I just had a new payio poured and was looking for a potted palm tree to decorate it. Beautiful product. Arrived very quickly. Very happy with it.
Was able to sort options to find a tree that fit my needs.
Not happy take longtime and isn't i am looking for
It looks like your order did ship within the 1-2 days as promised and has now arrived. We apologize for any inconvenience!
I was excited to get my trees! I planted them in full sun and water them every two days. One is perking up and one is not yet. I am afraid it might die! I hope not! Iam really looking forward to seeing them grow and bloom.
Pancake plant was the perfect gift for my mother in law from our daughters. She loved it!
They looked great upon arrival, however 1 was broke at the top which made is much smaller then the other 3. I called BrighterBlooms and the sent a replacement right away. I'm looking forward to them growing to provide a privacy area.
Highly recommend working with this company and I will order more in the future.
Received tree with mealy bugs and plant was very skimpy. Called immediately and was told to spray with alcohol which did not help. Bought neem oil and bugs are still on plants. Have not planted yet and just applied second application.
We are very sorry to hear about your experience and that your plant is not improving! We have reached out to help!
Shopping was easy, photos consistent to product sent size wise. Shipped out and received 5-7 days after ordered, so prompt service. All items came at the correct height that I ordered them.
Unfortunately it was 100 degree heat for 3 days in a row and they came with all the leaves dried out in 1/2 off the tree in the bottom of the box.
Customer service was courteous, positive and reshipped new trees at no cost to me, including no shipping fee. I'm excited to see my new trees when they arrive in the next day or two. I was told if they also come damaged they will refund me my money and to purchase in March or April of next year when the weather will be better for shipping and trees in bloom.
GREAT customer service. Willing to work with you and take responsibility even for weather related issues with product.
I sent this as a gift to a bereaved friend and the plant was put in the ground immediately after it arrived. It is not doing well at all and I plan to send you a picture of it after a week in the ground so you can tell me if this is to be expected and it will inprove. I hope so!
We're sorry to hear that your plant isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Ordered two small fig trees and a mulberry bush, all three arrived on time, brighter blooms corrected an issue due to deliverer negligence (placed box not right ways up). The replacement plant arrived beautifully! Everything is in the ground and already growing well
My trees were much better than expected, they sent me a wrong tree and in 3 days I had a replacement
Ordered two trees, mix up on delivery, when arrived both trees dead. Called representative very nice had me take pictures and he agreed that trees were dead. He was going to send replacement no charge, new trees arrived both dead, I did not call back again, I summed this up as a loss. Very disappointed, will never order again
Thank you
We are very sorry for your experience! We've reached out privately!
The tree looks pretty good but it still trying to establish root. Can't tell if it works or not yet.
Hopefully it will get stable & produce good pear.
I needed a beautiful banana plant, My friend recommended you. The plant arrived next day beautiful shape and is thriving in the ground already. I have nothing but good things to say about this company.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We are so sorry that the tree hasn't recovered! We have reached out privately to help!