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BrighterBlooms.comReviews 4,146

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,109 reviews
Connecticut
1 review
0 helpful votes
Follow Martha R.
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Plants were well packaged and arrived in good condition. They are all growing well - a Miss Figgy fig tree, a kumquat, and a tea plant. Nice and healthy.

Date of experience: August 19, 2022
Oklahoma
1 review
0 helpful votes
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Fruit trees
August 19, 2022

I purchased 2 apple trees & 1 purple fig tree. Upon arrival they were packaged very well & looked great! One of my apple trees started wilting a bit after being planted, I gave a few days, & then called customer service to see if they had any advice. The guy I talked to was very helpful & talked me through a couple different things I can try & said to give it a little time. He told me that if it does end up dying it can be replaced within 30 days. I'm hoping it's just because it's been so hot out & that it perks back up, but I'm glad to know I'm not out the money if it doesn't make it. My other two trees are doing amazing! I will definitely buy from them again!

Date of experience: August 19, 2022
California
4 reviews
0 helpful votes
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Fingers crossed they survive
August 19, 2022

Excellent advice on both of the plants I bought from the online rep. We, unfortunately, began a historic heat wave the day these arrived and fingers crossed that the newly planted plants survive the transfer. If they do, I think they will look spectacular.

Date of experience: August 19, 2022
Texas
1 review
0 helpful votes
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Recommended
August 19, 2022

The first time i ordered (apple tree and avocado tree) did not look good and didn't survived. But this company is very understanding and helpful. They sent me another trees and now they're doing great!

Date of experience: August 19, 2022
Maryland
1 review
0 helpful votes
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Crepe Myrtle Dreams
August 19, 2022

I am a first time buyer and could not use the $15 code for my order. Although the item itself did not cost $100 or over, the total did come to $130.89; so I feel I should have been able to use the "$15 off first purchase." Thectree was fine, I thought it would be a little bigger, but it will be fine.

Date of experience: August 19, 2022
California
2 reviews
0 helpful votes
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Purchased a plant that didn't survive but they kept their word and replaced it this one is doing well as I said before so far so good

Date of experience: August 18, 2022
Michigan
1 review
0 helpful votes
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Bushes/Trees
August 18, 2022

I received 2 butterfly bushes, a Rose of Sharon tree and a Myer lemon tree. All arrived in wonderful condition and are thriving in my yard! I couldn't be happier with my purchase. I will definitely order again. Customer service is amazing also!

Date of experience: August 18, 2022
New York
2 reviews
0 helpful votes
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Chicago fig tree
August 18, 2022

My fig tree arrived in tip-top
form--all leaves and 2 figs attached

Date of experience: August 18, 2022
California
1 review
0 helpful votes
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High Hopes for beautiful plants!
August 18, 2022

Delivery went well, but all the leaves fell off both the Thai Bougainvillea plants in the boxes and the Crape Myrtle came wilted and after a couple weeks does not look much better. I am hopeful that all three plants will do better once they acclimate to the environment.

Date of experience: August 18, 2022
Florida
1 review
0 helpful votes
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Fig trees
August 18, 2022

Came in good condition. Now all I have to do is water and watch them grow! Hopefully, in time, they will bear figs!

Date of experience: August 18, 2022
Virginia
3 reviews
0 helpful votes
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Great Company
August 18, 2022

Beautifully designed website, easy to navigate, excellent selection of products! Fast shipping with outstanding updates! Well packaged and already blooming when I received it!

Date of experience: August 18, 2022
Kentucky
1 review
0 helpful votes
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My little redbud
August 17, 2022

The plant was in great condition and is thriving well.

Date of experience: August 17, 2022
New York
1 review
0 helpful votes
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Quick delivery-beautiful plant!
August 17, 2022

Very easy to order and ship, very fast delivery and plant was well taken care of in transit!

Date of experience: August 17, 2022
Massachusetts
1 review
0 helpful votes
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Fast
August 17, 2022

Received quickly. Packaged with care. Plants a bit stressed.

Date of experience: August 17, 2022
Texas
1 review
0 helpful votes
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Plants are beautiful
August 17, 2022

It is very hot this year here in West Texas, and the first shipment arrived with leaves completely dried. After a week, they showed no sign of recovery. Brighter Blooms replaced my order and the new order came in with healthy, beautiful trees. Brighter Blooms is so easy to work with. They patiently listened to my complaint and rectified it by replacements that same day.

Date of experience: August 17, 2022
Massachusetts
1 review
0 helpful votes
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Bad time of year
August 18, 2022

Everything was almost dead - threw away 1/2 the orders.

Date of experience: August 17, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Illinois
1 review
0 helpful votes
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Buying plants through the mail.
August 16, 2022
Updated review

The plants were much smaller than i expected. I can spend the same locally and get much bigger.

Date of experience: August 16, 2022

Quick and easy
July 26, 2022
Previous review

Quick and easy

Date of experience: July 26, 2022
Alabama
1 review
0 helpful votes
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Good service
August 16, 2022
Updated review

Customer service is excellent. Good product as well.

Date of experience: August 16, 2022

Good company and easy to work with
April 20, 2022
Previous review

Nice plants and customer service is very accommodating. One of the trees doesn't seem extremely healthy though

Date of experience: April 20, 2022

Not sure I was give the first order discount!
August 5, 2021
Previous review

Not sure I was give the first order discount!

Date of experience: August 5, 2021
Massachusetts
1 review
0 helpful votes
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Banana Plants
August 16, 2022

Received in a timely fashion and were well packaged. We will see how they hold out for their first growing season in NC.

Date of experience: August 16, 2022
Alabama
1 review
0 helpful votes
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Crepe Myrtles
August 15, 2022

I was very satisfied with my trees, and the shipping was fast. I am pleased and will order again.

Date of experience: August 15, 2022