BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I bought 2 persimmon trees
One is doing great
The other one losing leaves and what's remaining severely wilting
I called and your representative said to give it some time …. Waiting to see what happens
Thank you
Very healthy beautiful roses. Very happy with purchase!
Easy and quick. Tree received without issue. Quickly planted and doing good in it new home.
It was. Very simple to order, the tree came. Quickly and was in excellent. Condition.
I gave a 2 gallon hydrangea to a friend as a house warming gift and it appears to be doing well.
The trees were not in the best shape, but good enough to survive, so I am satisfied.
Arrived on time and in great condition! Will order from Beautiful Blooms again. Great service and product!
The plant will make it, but it landed on my doorstep a bit mangled. I needed to trim the plant to hopefully give it a chance at making it. I realize that plants are hard to ship, and I do believe this hardy hydrangea will be fine, but it also took a much longer time than one would expect to be delivered.
My fig tree arrived perfect condition with some figs on it too.
Plants received are healthy. They were planted about two weeks ago and are doing very well. I'm pleased with them!
One of the tea olive plants arrived broken... I had to discard
I received my tree's and quickly unwrapped them as instructed. I planted them in my backyard in memory of my parents and they are standing nice and strong!
Quick delivery. Had what I was looking for. Easy ordering.
The plants I received are in bad shape. Very dry and weak. I am still waiting to see it they will begin to change for the better. Even though I have tried everything I can to nurture them, but it has been more than 2 weeks and it looks worse. I am very disappointed. This was an expensive plant.
We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!
Received shipment quickly after I ordered. Plants were beautiful and healthy looking! So far, they are thriving. Very pleased with this experience!
I ordered 10 trees from Brighter Blooms three years ago and they are all living and growing. Some well over 7 foot tall and they were only a foot tall when I got them. Great company!
Ordering has been easy, and arrived in a timely manner, but I question weather this tree will survive. I am thankful I purchased the warranty. The tree arrived with most of the leaves dry and crunchy, a great deal of dirt had come out of the pot. We planted the tree, amended soil in the hole which was 2 1/2 as wide as the tree when removed from the container. Used the root rocket which we had purchased, and have watered when the soil 1 1/2 to 2" down was not moist. We have staked it because it was not standing straight because of the lack of dirt around the roots when removed from the container. I reall y want this serviceberry tree to live. We will care for it approximately, but time will tell. We mulched the top of the soil, to keep it moist now and protect it through the winter
All of the plants were very well packed and protected.
Beautiful tree! Just bloomed it's first flower. Healthy tree!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about the concerns with your hydrangea due to the long transit! We are reaching out to get some photos so we can assist you further!