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BrighterBlooms.comReviews 4,146

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,105 reviews
California
1 review
0 helpful votes
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Charlie Brown trees.
September 6, 2022

We ordered two trees, which arrived looking very sad, but with some TKC I think they're going to make it. We ordered two vanilla strawberry hydrangeas which I was so looking forward to planting, but one was in critical condition and the other DOA. We ordered a few chocolate chip plants, half may live and the others were DOA or nearly so.

Date of experience: September 5, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants when they arrived! We are reaching out to get some photos so we can assist you further!

Illinois
1 review
0 helpful votes
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Incredible!
September 5, 2022

Customer service was incredible - quick response when my product was damaged, quick replacement

Date of experience: September 5, 2022
Washington
1 review
0 helpful votes
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Boxwood Shrubs
September 5, 2022

Ordered 4 Green Velvet Boxwood shrubs an 1 Winter Green shrub. They all were delivery ahead of schedule and in excellent condition.

Date of experience: September 5, 2022
Texas
1 review
0 helpful votes
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Excellent customer service
September 5, 2022

Addressed all my concerns. This company was more concerned with making me happy than anything else, rare these days.

Date of experience: September 5, 2022
Georgia
2 reviews
0 helpful votes
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Beautyfull Christmas palm
September 5, 2022

I've ordered 3 trunks Christmas palm. 1st they sent me 2 trunks. I call the company. They send me the correct one. That was easy and nice no hassle Process. Then they send me the correct 3 trunks Christmas Palm. Now my Christmas Palm look beautiful in my front yard I would buy from this company again.

Date of experience: September 5, 2022
Washington
1 review
0 helpful votes
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Healthy
September 4, 2022

Healthy lavender plants. Came well-packaged. In ground now. Happy

Date of experience: September 4, 2022
Illinois
1 review
0 helpful votes
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Nice plant
September 4, 2022

My plant arrived healthy and reacted well to transplanting to its planter.

Date of experience: September 4, 2022
Illinois
1 review
0 helpful votes
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Fool me once
September 6, 2022

I ordered a 6 inch coffee plant. The gallon pot clearly marked 6" coffees plant. The plant was 3 feet tall and so root bound were little soil was visible when planted in a bigger pot. I had to google care and after moving the plant around to make it happy I finally gave it to my son early because I was afraid I'd kill it before his birthday which is why I bought it. He's also googled care and after a few moves he also found a place for the BUSH!

Date of experience: September 4, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear that your plant was rootbound upon arrival! We're glad to hear that it's doing well now and please let us know if you have any questions or concerns!

Texas
1 review
0 helpful votes
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Cemetery Happy
September 4, 2022

I called and the lady was very informative. I will be ordering again. It ran late from the time of delivery but it did come in very good condition. It's planted and doing well right now

Date of experience: September 4, 2022
California
1 review
0 helpful votes
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Good delivery
September 2, 2022

Fast and convenient. Encountered a small glitch in the program when entering data.

Date of experience: September 2, 2022
Florida
1 review
0 helpful votes
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Super Deal
September 2, 2022

Seems to be the least expensive tree for that size that I have found and it's a type B cold hardy just what I was looking for.

Date of experience: September 2, 2022
North Carolina
1 review
0 helpful votes
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Pleasantly surprised!
September 2, 2022

Healthy, very green evergreen saplings. CS was great to work with…friendly, helpful. Actually planning an additional order for fall planting.

Date of experience: September 2, 2022
New Jersey
1 review
0 helpful votes
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Perfect
September 2, 2022

I really didn't know how big or what kind of condition my Wisteria would be in... but when I got them they were in perfect condition and about 20" tall... i would definitely buy from you again

Date of experience: September 2, 2022
Florida
2 reviews
0 helpful votes
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Love this place I have always been happy with my purchases

Date of experience: September 1, 2022
Oregon
1 review
0 helpful votes
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Arrived very beat up
September 6, 2022

I ordered two expensive agave plants. The box arrived not even sitting the right way (the orientation arrows on the package were partially covered by stickers, too) so they came very beat up, with a lot of broken pieces and not even sitting in their containers. Two plants came in a very long box and were not well secured inside it. Would not order plants from here again.

Date of experience: September 1, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

New York
1 review
0 helpful votes
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Unhappy
September 6, 2022

Plants came in crushed pots. They each are battling various bug issues. Hopping neem oil eventually brings them back. Won't order again

Date of experience: September 1, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Colorado
1 review
0 helpful votes
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Dead Tree Twice and NO REFUND
September 6, 2022

Dead tree. Big stick and a box of wet leaves. Total garbage.

Date of experience: September 1, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry that your tree didn’t make it! We have reached out privately to help!

Missouri
1 review
0 helpful votes
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Beautiful tree
September 1, 2022

We bought a butterfly magnolia tree. It arrived in beautiful condition. Thank you.

Date of experience: September 1, 2022
Colorado
1 review
0 helpful votes
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Norfolk island pine
August 31, 2022

Tree came in excellent condition, had 2 broken tips on one side, but will look fine as it grows, extremely grateful and love the tree, have had lotsa neighbors express how great it looks in our front yard... thank you very much to all...

Date of experience: August 31, 2022
Arkansas
1 review
0 helpful votes
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Awesome customer service
August 31, 2022

I received my first order which was severely damaged by the delivery service and the representative who took my call made sure that I was taken care of. Will order more from this company again.

Date of experience: August 31, 2022