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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Said package delivered and it hasn't been. Rep at blooms said wait 24 hrs. Huh. Why? Call fed ex and find out what's going on. Makes no sense
Update- I found the package at a neighbors house without BB s help. Manager called me to follow up on my rating. She was super nice and apologetic for my experience. She also offered me a discount on my purchase without me asking. The follow up experience was very good. Unfortunately first impressions r just that. I may try them again just based on the manager s follow up bedside manner.
Said package delivered and it hasn't been. Rep at blooms said wait 24 hrs. Huh. Why? Call fed ex and find out what's going on. Makes no sense
I bought a tree for my friends birthday and it was not doing very well. She's just now see improvements. I bought a tree for myself and it was very nice and is doing great.
My plant arrived very secure in its packaging and although the box was a little beaten up the plant was unharmed and ready to plant.
I received my 3 Lilac trees within days of placing my order. I was very impressed with how well packaged they were. All 3 trees were the ordered height that I paid for. Two of the trees were beautifully shaped. One was a lot more puny with lots of crossing branches but I'm hoping I will eventually be able to shape it into a nice tree. I planted all 3 immediately and they seem to be doing well. I can't wait to see how they bloom in the Spring. I definitely will order from this company in the future.
Very good,; trees on nice conditions,
packaged good, arrived on time,
Great experience a s beautiful tree! Came well protected and great and tie my delivery
Shipped quickly. Beautiful shrubs. Can't wait to see how they grow and bloom.
In the past couple years selections at local nurseries have been very limited. I was a bit cautious at first since not being able to have face to face experience. However, I was very pleased with packaging, arrival time and condition of tree. I" m looking forward to the enhancement the tree will add to my front yard.
I have purchased a citrus tree from another supply, but paid much more.
I am very happy with my purchase from Brighter Blooms-- the quality of the tree is excellent!
I ordered 8 one gallon shurbs, the person doing the packing had no care about the way they were packaged,
every bush was broke somewhere, bad handling and packaging.
I recieve all my plants thank you
So far all of them are doing great!
Ordered a River Birch for my front yard. Showed up on time and was in perfect shape when I opened it. Love our tree and will be ordering from this website whenever I have a need for plants, shrubs, or trees!
Hello. We received the fig tree in a very bad condition. Almost dead and no leafs. And now is getting a little better. So is not dead but since it was a present. I was a little disappointed.
Two trees ordered but only one looks like it will be okay. Growth on one; the other does not look like it will.
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!
Good service and great products. My orange tree arrived on time and I'm great shape.
Plants were recieved well packaged and healthy. Very satisfied. Will make future purchases and will highly recommend. Thanks
It arrived dead.
So disappointed. I'll have to return it soon. Ugh
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
First of all, the shipping process and the time it took to get to my house were quick and easy! I ordered two trees and they came securely packaged and delivered without any problems. The only slight concern I have is that one of the trees was extremely warped and both trees had dark spots on the leaves which I'm worried are diseases or nesting insects. I picked off the leaves that had dark spots but this left my tree almost bare. I was worried about planting them next to my other healthy trees in my yard, but time will tell how they do. Overall, I still like this nursery but I wish I could have seen what I bought before it was delivered. If I could have, I would have chosen a different tree.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
Thank you for allowing us to make this right! We apologize again that the carrier left your package at your neighbors!