business logo of BrighterBlooms.com

BrighterBlooms.comReviews 4,150

4.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BrighterBlooms.com?
grey star
grey star
grey star
grey star
grey star

BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
This company does not typically respond to reviews

Instant Feedback

22,144 reviews

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow Dan V.
Unfollow Dan V.
Share Review
Report Review

Update
October 4, 2022
Updated review

Said package delivered and it hasn't been. Rep at blooms said wait 24 hrs. Huh. Why? Call fed ex and find out what's going on. Makes no sense
Update- I found the package at a neighbors house without BB s help. Manager called me to follow up on my rating. She was super nice and apologetic for my experience. She also offered me a discount on my purchase without me asking. The follow up experience was very good. Unfortunately first impressions r just that. I may try them again just based on the manager s follow up bedside manner.

Date of experience: October 3, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

Thank you for allowing us to make this right! We apologize again that the carrier left your package at your neighbors!


Said package delivered and it hasn't been
October 3, 2022
Previous review

Said package delivered and it hasn't been. Rep at blooms said wait 24 hrs. Huh. Why? Call fed ex and find out what's going on. Makes no sense

Date of experience: September 29, 2022
Texas
2 reviews
0 helpful votes
Follow Susie N.
Unfollow Susie N.
Share Review
Report Review

Beautiful
October 3, 2022

Great plant in great shape. Nice and green with very exact instructions about planting

Date of experience: October 3, 2022
Oregon
2 reviews
0 helpful votes
Follow Kris R.
Unfollow Kris R.
Share Review
Report Review

Much better
October 3, 2022

I bought a tree for my friends birthday and it was not doing very well. She's just now see improvements. I bought a tree for myself and it was very nice and is doing great.

Date of experience: October 3, 2022
Texas
1 review
0 helpful votes
Follow Corrie Z.
Unfollow Corrie Z.
Share Review
Report Review

Very Pleased
October 3, 2022

My plant arrived very secure in its packaging and although the box was a little beaten up the plant was unharmed and ready to plant.

Date of experience: October 3, 2022
Tennessee
1 review
0 helpful votes
Follow Anita V.
Unfollow Anita V.
Share Review
Report Review

Lilac trees
October 3, 2022

I received my 3 Lilac trees within days of placing my order. I was very impressed with how well packaged they were. All 3 trees were the ordered height that I paid for. Two of the trees were beautifully shaped. One was a lot more puny with lots of crossing branches but I'm hoping I will eventually be able to shape it into a nice tree. I planted all 3 immediately and they seem to be doing well. I can't wait to see how they bloom in the Spring. I definitely will order from this company in the future.

Date of experience: October 3, 2022
Nebraska
1 review
0 helpful votes
Follow Avery G.
Unfollow Avery G.
Share Review
Report Review

Wichita blue juniper
October 2, 2022

Very good,; trees on nice conditions,
packaged good, arrived on time,

Date of experience: October 2, 2022
Georgia
2 reviews
0 helpful votes
Follow Marlis B.
Unfollow Marlis B.
Share Review
Report Review

Excellent service
October 2, 2022

Great experience a s beautiful tree! Came well protected and great and tie my delivery

Date of experience: October 2, 2022
Minnesota
1 review
0 helpful votes
Follow Nancy I.
Unfollow Nancy I.
Share Review
Report Review

Sweet Cherry Tea Ninebarks
October 2, 2022

Shipped quickly. Beautiful shrubs. Can't wait to see how they grow and bloom.

Date of experience: October 2, 2022
Michigan
1 review
0 helpful votes
Follow peggy C.
Unfollow peggy C.
Share Review
Report Review

Satisfied customer
October 2, 2022

In the past couple years selections at local nurseries have been very limited. I was a bit cautious at first since not being able to have face to face experience. However, I was very pleased with packaging, arrival time and condition of tree. I" m looking forward to the enhancement the tree will add to my front yard.

Date of experience: October 2, 2022
Ohio
1 review
0 helpful votes
Follow Karen Y.
Unfollow Karen Y.
Share Review
Report Review

Very Good Plants
October 1, 2022

I have purchased a citrus tree from another supply, but paid much more.

I am very happy with my purchase from Brighter Blooms-- the quality of the tree is excellent!

Date of experience: October 1, 2022
Georgia
1 review
0 helpful votes
Follow Tom G.
Unfollow Tom G.
Share Review
Report Review

Dwarf gardenia's
September 30, 2022

I ordered 8 one gallon shurbs, the person doing the packing had no care about the way they were packaged,
every bush was broke somewhere, bad handling and packaging.

Date of experience: September 30, 2022
Texas
1 review
0 helpful votes
Follow ANTONIO K.
Unfollow ANTONIO K.
Share Review
Report Review

Plants
September 30, 2022

I recieve all my plants thank you
So far all of them are doing great!

Date of experience: September 30, 2022
Ohio
1 review
0 helpful votes
Follow Christopher N.
Unfollow Christopher N.
Share Review
Report Review

Great product
September 29, 2022

Ordered a River Birch for my front yard. Showed up on time and was in perfect shape when I opened it. Love our tree and will be ordering from this website whenever I have a need for plants, shrubs, or trees!

Date of experience: September 29, 2022
Texas
1 review
0 helpful votes
Follow Daniela I.
Unfollow Daniela I.
Share Review
Report Review

Fig tree
September 29, 2022

Hello. We received the fig tree in a very bad condition. Almost dead and no leafs. And now is getting a little better. So is not dead but since it was a present. I was a little disappointed.

Date of experience: September 29, 2022
Texas
1 review
0 helpful votes
Follow Linda J.
Unfollow Linda J.
Share Review
Report Review

Product review
September 29, 2022

Two trees ordered but only one looks like it will be okay. Growth on one; the other does not look like it will.

Date of experience: September 28, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Texas
1 review
0 helpful votes
Follow Rosa Z.
Unfollow Rosa Z.
Share Review
Report Review

Good
September 28, 2022

Good it was good good good it's hard to answer your surveys

Date of experience: September 28, 2022
Tennessee
1 review
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Share Review
Report Review

Great experience
September 28, 2022

Good service and great products. My orange tree arrived on time and I'm great shape.

Date of experience: September 28, 2022
Virginia
1 review
0 helpful votes
Follow terry Q.
Unfollow terry Q.
Share Review
Report Review

Happy camper
September 28, 2022

Plants were recieved well packaged and healthy. Very satisfied. Will make future purchases and will highly recommend. Thanks

Date of experience: September 28, 2022
Utah
1 review
0 helpful votes
Follow Cheri C.
Unfollow Cheri C.
Share Review
Report Review

It arrived dead.
So disappointed. I'll have to return it soon. Ugh

Date of experience: September 27, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
Follow Danny L.
Unfollow Danny L.
Share Review
Report Review

Time Will Tell...
September 27, 2022

First of all, the shipping process and the time it took to get to my house were quick and easy! I ordered two trees and they came securely packaged and delivered without any problems. The only slight concern I have is that one of the trees was extremely warped and both trees had dark spots on the leaves which I'm worried are diseases or nesting insects. I picked off the leaves that had dark spots but this left my tree almost bare. I was worried about planting them next to my other healthy trees in my yard, but time will tell how they do. Overall, I still like this nursery but I wish I could have seen what I bought before it was delivered. If I could have, I would have chosen a different tree.

Date of experience: September 27, 2022