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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Texas
2 reviews
0 helpful votes
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Leaves
June 26, 2021

Arrived with leaves on the plant. I liked that was already leafing out.

Date of experience: June 26, 2021
Illinois
1 review
0 helpful votes
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North Star Cherry Tree
June 26, 2021
Updated review

Very good! Now I just expect an excellent Northstar cherry tree
The tree was sent packaged perfectly. Beautiful and lively.

Date of experience: June 26, 2021

Very good!
June 5, 2021
Previous review

Very good! Now I just expect an excellent Northstar cherry tree

Date of experience: June 5, 2021
New Jersey
1 review
0 helpful votes
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Hard to Find Plant
June 26, 2021

I had looked locally for a specific kind of tree, but no one carries it. I found it online at Brighter Blooms and took a chance on a sight-unseen purchase from a company that was new to me. Communication and tracking were excellent, and my tree arrived quickly. It had some damage to the trunk, so I notified Brighter Blooms right away in case the tree failed to thrive. They offered to replace it without waiting to see if it would live. What excellent Customer Service! Replacement street arrived a few days later in excellent condition. Thank you Brighter Blooms!

Date of experience: June 26, 2021
Arizona
1 review
0 helpful votes
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First Order
June 26, 2021

This was my first order with BrighterBlooms and the plants arrived healthy and well packaged. They are thriving in the ground.

Date of experience: June 26, 2021
Idaho
2 reviews
0 helpful votes
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Caldwell
June 26, 2021
Updated review

Good customer service! I have been pleased with all my trees and service at BrighterBloom. And will shop more in the future.

Date of experience: June 26, 2021

Good customer service!
June 1, 2021
Previous review

Good customer service! I have been pleased with all my trees and service at BrighterBloom. And will shop more in the future.

Date of experience: June 1, 2021
Illinois
2 reviews
0 helpful votes
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Knock Out Rose Tree
June 26, 2021

I found the exact tree at a fair price on BrighterBlooms. However, it took longer to receive it, and during that time, the weather every day was very warm. I was concerned about the product and I was correct. The tree was stressed and looked very thirsty. I planted it immediately and fertilized. It now has many more rose buds and is blooming after three weeks.

Date of experience: June 26, 2021
Michigan
1 review
0 helpful votes
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Hydrangea plants
June 29, 2021

I was very upset with the condition my plants arrived in. I planted all six hydrangeas right away and watered them hoping that they would thrive and 4 are still in poor condition and very droopy, one is completely dead. One seems to be coming back to life. I will certainly not purchase from Brighter Blooms again and I'm so discouraged that I'm out $455.

Date of experience: June 26, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your hydrangeas arrived! We have sent a private message to get some photos so we can take a look and help out!

Florida
2 reviews
0 helpful votes
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All good
June 26, 2021

Easy what I wanted and received beautiful tree planted

Date of experience: June 26, 2021
Florida
1 review
0 helpful votes
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The blue wonder spruce trees arrived promptly, very well packaged, and in perfect condition. I couldn't be more pleased with my purchase. I am sure I will be ordering again very, very soon.

Date of experience: June 26, 2021
Oregon
1 review
0 helpful votes
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Received dead plants
June 26, 2021

Shopping on the site was easy but my plants took so long to get here they were dead or almost dead when I received the box and opened it up. Very disappointed. :(

Date of experience: June 26, 2021
Indiana
1 review
0 helpful votes
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Satisfied with plants
June 26, 2021

Easy shopping experience and plants arrived in good shape and are currently still living. I think they will make it and thrive we also purchased the root booster. It was a successful purchase.

Date of experience: June 26, 2021
Georgia
1 review
0 helpful votes
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Beautiful Plant
June 26, 2021

My Swiss Leaf plant is beautiful and is growing fantastically. Very pleased compared with plants received from another grower.

Date of experience: June 26, 2021
Oklahoma
1 review
0 helpful votes
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Really bad.
June 29, 2021

Came in near dead & sent wrong plant. Also took a long time to receive.

Date of experience: June 26, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! It looks like we have since sent out replacements but are reaching out privately to make sure all is well!

District of Columbia
1 review
0 helpful votes
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Italian Cypress Trees
June 26, 2021

The packaging was very well done and the trees were in great condition.

Date of experience: June 26, 2021
Illinois
1 review
0 helpful votes
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Small hydrangea tree
June 25, 2021

Packaged beautifully and healthy plant. Notified us of delivery, so we were anticipating it and were ready to put it in the garage due to the heat. The tree started blooming quickly.

Date of experience: June 25, 2021
Michigan
1 review
0 helpful votes
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So far it has been good. Now I'll have to wait how long it takes to arrive.

Date of experience: June 25, 2021

So far it has been good
June 4, 2021
Previous review

So far it has been good. Now I'll have to wait how long it takes to arrive.

Date of experience: June 4, 2021
Idaho
1 review
0 helpful votes
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Bonzai Peach Love
June 25, 2021

These trees were well packed, shipped in a timely manner, and arrived beautifully. They're healthy and have baby peaches already on them.

Date of experience: June 25, 2021
South Dakota
1 review
0 helpful votes
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Little lime
June 25, 2021

I purchased a little lime hydrangea tree. It came in a well secured and ventilated box. The tree was is great shape when it arrived.

Date of experience: June 25, 2021
Colorado
1 review
0 helpful votes
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Delivery arrived late
June 29, 2021

The delivery was suppose to arrive on a Thursday but didn't get there until Sunday. Meanwhile we had record breaking heat.
The plants looked terrible when we opened them but we watered them immediately and then planted them. I two of them will make it but the other two are nearly dead. I've call customer service a couple times and they were very supportive.
Please send me two new plants as replacements. Thank you!

Date of experience: June 25, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry for how your plants arrived! It looks like we're waiting on some photos and we'll be happy to make this right!

Washington
1 review
0 helpful votes
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Spendy for dead plants
June 25, 2021

20 plants for 400$ and 3 die…. Yikes! Guess that's what I get for mail order lavender…

Date of experience: June 25, 2021