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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Arkansas
2 reviews
0 helpful votes
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Dried out
June 29, 2021

The trees leaves were dried out and falling off whenI received it, it's holding on but not gaining any ground yet

Date of experience: June 28, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Texas
1 review
0 helpful votes
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Received
June 28, 2021

One of the three plants were placed upside down and appears to have been damaged during delivery. I have replanted all 3 and awaiting the status. After a week, we are still seeing green but that one plant is about half the size of the other two.

Date of experience: June 28, 2021
Oklahoma
1 review
0 helpful votes
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I orders 2 plants in dirt. Was shipped in 1 box with pot at each end. Of course, the shippers ignored the this side up symbol so one plant shipped mostly upside down and was damaged on all of its top branch endings. Since it was a Crepe Myrtle, it will recover, but it will affect the height of it for quite a while. It was healthy enough that it rebounded once in the ground, but if it had been shipped in a separate box from the Wisteria, which was also damaged but less so, it would have arrived in better condition.

Date of experience: June 28, 2021
New York
1 review
0 helpful votes
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Hydrangea
June 28, 2021

Plants came looking wilted, blooms fell off quickly but new budding is happening!

Date of experience: June 28, 2021
Texas
1 review
0 helpful votes
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Partially Satisfied
June 28, 2021

Plants came in 2 shipments. 1st shipment was ok but second came days later with soil loose and all over box. 2nd box plants were dried out and could not be saved.

Date of experience: June 28, 2021
Louisiana
1 review
0 helpful votes
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One dead plant
June 28, 2021

Navaho blackberry plant was dead when I received it. Had been dead quite a long time as it had no leaves and stem was brittle

Date of experience: June 28, 2021
Maryland
1 review
0 helpful votes
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Very excited about my new tree
June 28, 2021

I'm so excited to see how my tree does over the years. My only disappointment and reason for 4 stars instead of 5 is that, for a tree with a height of 6-7 ft, I expected a much larger DBH. The tree is about as thick as a cue stick.

Date of experience: June 28, 2021
Idaho
1 review
0 helpful votes
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Tree was dead.
July 28, 2021

Tree was dead upon arrival, waste of money. Buy local.

Date of experience: June 28, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

New Jersey
1 review
0 helpful votes
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Good Product and Delivery
June 28, 2021

Ordered two plants. They arrived quickly and in good condition.

Date of experience: June 28, 2021
Pennsylvania
1 review
0 helpful votes
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Fantastic
June 28, 2021

Love you guys, great plants and we love our trees. Plus the indoor fertilizer is awesome, will never get the generic store brand again.

Date of experience: June 28, 2021
New York
1 review
0 helpful votes
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Satisfied
June 28, 2021

It's a great thing when an online flower/plant purchase surpasses or meets your expectations. Brighter Blooms delivered exactly what they advertised. Great looking plants in a very timely manner. Keep up the good work! Would definitely recommend.

Date of experience: June 28, 2021
Georgia
1 review
0 helpful votes
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Beyond pleased
June 27, 2021

Looked and looked for my strawberry/vanilla hydrangea tree. Brighter blooms was the only place that said they were getting more in. They put me in a list to notify me when back in stock, received an email, I ordered, and my tree was delivered in no time... in great shape! Now just waiting on it to bloom.

Date of experience: June 27, 2021
Wisconsin
1 review
0 helpful votes
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Cute healthy tree
June 27, 2021

Our Korean lilac tree arrived in wonderful condition. I was happily surprised upon removing it from the box at how pretty it was.

Date of experience: June 27, 2021
Texas
1 review
0 helpful votes
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Gardenias
June 27, 2021

Plants came packed perfectly and adjust it to being transplanted within a couple of days

Date of experience: June 27, 2021
Iowa
2 reviews
0 helpful votes
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Great help
June 27, 2021

Had issue when product damaged in shipment
Received prompt fast service and replaced quickly

Date of experience: June 27, 2021
Texas
1 review
0 helpful votes
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Made it right
June 27, 2021

Our first plants arrived nearly dead but brighter bloom replaced them and the replacements are doing really well! So excited and will definitely use them again!

Date of experience: June 27, 2021
District of Columbia
1 review
0 helpful votes
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Plant purchase
June 27, 2021

All items arrived promptly and in excellent condition.

Date of experience: June 27, 2021
California
2 reviews
0 helpful votes
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Very satisfied
June 27, 2021

The tree was a gift for a friend who had just lost her husband. She was delighted with the gift and plans to have it on her patio where she can see it while sitting in her family room.

Date of experience: June 27, 2021
West Virginia
2 reviews
0 helpful votes
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Good response to complaint. Poor delivery process.

Date of experience: June 27, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear about your experience and are checking in privately on how the replacement is doing!

Tennessee
1 review
0 helpful votes
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Disappointed
June 29, 2021
Updated review

Your site is very hard to use, also the plant itself was not packed well. Because of that it is struggling. The rose tree does not look it well make it.

Date of experience: June 27, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!


Your site is very hard to use
June 8, 2021
Previous review

Your site is very hard to use

Date of experience: June 4, 2021