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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Plants received were dying! I have to throw out mostly all! I will never buy plants on line!
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I ordered a lilac tree and received something that was very very small. It was purchased as a gift and sent directly to the persons house and they thought it was a joke.
So far so good. The trees are doing great. Will be back for a Avocado tree.
Leaves of the plant were almost dry as a bone, leaves were falling off. I am trying to resurrect the plant, should return it but want to give the plant a chance to live
We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!
All of my plants arrived with no dirt in the containers. It was all loose in the boxes. My shrubs were basically all bare rooted. Two of them appear to be almost dead.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
I placed an order with Brighter Blooms and the order arrived in two separate shipments 3 days apart. The second order trees were dying by the time they arrived, many leaves in the box, dry soil. I did call and was told to give it a few weeks to see if they come back to life.
Hi there,
I received both plants and the Swiss Cheese plant was all fine. However, the banana plant came with 2 (out of 4) broken and yellow/brown leaves. I have replanted it and have re-potted it, but I am not sure it will survive.
We're so sorry to hear how your banana tree arrived! We have sent a private message to get some photos so we can take a look and help out!
I am very pleased with my new lemon tree starts!
Very healthy starters!
The two plants are both losing their leaves - I am have been very careful to make certain that they are being watered daily. I am hopeful that they will live. What is your guarantee?
Our tree did not make it and we quickly received a replacement. The warranty offered is a great deal for the price!
Very kind response to our damaged trees and thus, we received 2 more trees that were not damaged.
Arrived in great shape and are presently thriving in the Texas Sun.
We shall see in two years. Good ratings pricey but free shipping
The site navigation was easy and good tropical plants
The tree was delivered to a side door off the kitchen that is rarely used. It was very hot that day and the tree sat there for a while until I saw an email that the tree was delivered. I walked the perimeter of the property and found the tree and immediately planted it. The tree was well packaged but there were still a number of broken stems which were dried out and had to be removed. The tree appears to be doing well in its new location.
Good experience overall. LOVE my Tree! I am going to order more in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that some of your plants are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!