business logo of BrighterBlooms.com

BrighterBlooms.comReviews 4,150

4.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BrighterBlooms.com?
grey star
grey star
grey star
grey star
grey star

BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
This company does not typically respond to reviews

Instant Feedback

22,144 reviews

We monitor reviews for authenticity

Michigan
2 reviews
0 helpful votes
Follow Anh G.
Unfollow Anh G.
Share Review
Report Review

The plants are great
July 6, 2021

The plants were delivered in the good condition. I notice that they seem to grow a little but slower than the same type from local nursery but in general, the plants are still growing well

Date of experience: July 6, 2021
Nevada
1 review
0 helpful votes
Follow Natalia B.
Unfollow Natalia B.
Share Review
Report Review

Died week later
July 8, 2021

Two plants came in one box. One was placed on top of another. One plant died a week later. I'm still trying to revive a lemon tree. I think a $69 stick with three leaves is kind of expensive.

Date of experience: July 5, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Colorado
1 review
0 helpful votes
Follow Katie M.
Unfollow Katie M.
Share Review
Report Review

Good
July 5, 2021

I was Very pleased with my purchase. Great price and quick delivery.

Date of experience: July 5, 2021
Florida
1 review
0 helpful votes
Follow Matthew Q.
Unfollow Matthew Q.
Share Review
Report Review

Order Delay
July 5, 2021
Updated review

Wife and I ordered a QTY (2) of your 2 Gallon Black Raspberry Bushes on June 10th. Was told they usually ship within 2 days - they are still on hold as far as the last e-mail I received. Had been told they may ship by the end of June... we are still waiting.

Patiently waiting as of July 5th.

Plenty of e-mails thanking us for the business and enticing us to buy other plants? We are understandably hesitant.

Date of experience: July 5, 2021

Simple and Quick
June 10, 2021
Previous review

Simple and Quick

Date of experience: June 10, 2021
District of Columbia
1 review
0 helpful votes
Follow RG R.
Unfollow RG R.
Share Review
Report Review

Very small rooted branch which they are calling 3-4 feet tree.it came with a branch broken. Bought two of the 3-4 feet trees and they came sqished in a narrow box. Not sure if I will buy there again or recommend them.

Date of experience: July 5, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

California
1 review
0 helpful votes
Follow Milly Y.
Unfollow Milly Y.
Share Review
Report Review

Perfect gift for Friend
July 5, 2021

I ordered an August Bloom Gardenia tree for a gift. It was delivered, beautifully and my friend loved it!

Date of experience: July 5, 2021
Florida
3 reviews
1 helpful vote
Follow James K.
Unfollow James K.
Share Review
Report Review

Inequality issue
July 4, 2021

Ordered 4-2 gallon knock out roses. One was significantly smaller than the other 3. After planting the same plant is struggling to grow at the same rate and has more of a drooping posture. I hope it will eventually snap to!

Date of experience: July 4, 2021
Florida
1 review
0 helpful votes
Follow MK D.
Unfollow MK D.
Share Review
Report Review

Called with question
July 3, 2021

Tried to call the customer service number because I had a question. It said there were 5 calls ahead of me and I could leave my number for a call back. Called again 2 hours later. There were 2 calls ahead of me. No call ever came.

Other than that, the tree was nicely packed and healthy and is doing well so far.

Date of experience: July 3, 2021
Wisconsin
1 review
0 helpful votes
Follow Jen R.
Unfollow Jen R.
Share Review
Report Review

Great purchase!
July 3, 2021

Received my lemon and orange trees very quickly and they are doing great! Very green and healthy when arrived and continue to be green and healthy in my patio.

Date of experience: July 3, 2021
Georgia
2 reviews
0 helpful votes
Follow Paula M B.
Unfollow Paula M B.
Share Review
Report Review

1 Gal Star Jasmine
July 3, 2021

This is the 2nd time I've ordered the Star Jasmine. I had previously ordered a larger plant for a house I was renting and planted in the back yard. It took off like gang busters and the fragrance reminded me of my midnight jasmine plants from sitting out evenings at my house in Santa Barbara. Unfortunately, the home owner told me she was going to sell, so I left the jasmine plant at the house when I moved into an apartment.
Missing the fragrance so much, I reordered a smaller plant for a large talavera pot on my lanai. It was ordered and received three days later in great shape and is already climbing on the trellis in the pot and sprouting new growth. I expext in a few months to see the pretty white blossoms and again enjoy the fragrance I so enjoy!

Date of experience: July 3, 2021
Pennsylvania
1 review
0 helpful votes
Follow Ann X.
Unfollow Ann X.
Share Review
Report Review

Two good experiences
July 3, 2021
Updated review

Ordered 2 blooming trees. They arrived quickly and both seem healthy.

Date of experience: July 3, 2021

Quick selection
June 8, 2021
Previous review

Quick selection. Looking forward to my tree. Thanks.

Date of experience: June 8, 2021
Nevada
1 review
0 helpful votes
Follow Joseph R.
Unfollow Joseph R.
Share Review
Report Review

Roses Arrived Healthy and Packed Well
July 2, 2021
Updated review

The site is easy to navigate and good information on the properties of the plants; planting, health requirements and care. Checkout was a breeze.

Date of experience: July 2, 2021

The site is easy to navigate and good information on...
April 21, 2021
Previous review

The site is easy to navigate and good information on the properties of the plants; planting, health requirements and care. Checkout was a breeze.

Date of experience: April 21, 2021
Georgia
1 review
0 helpful votes
Follow Sharon D.
Unfollow Sharon D.
Share Review
Report Review

WRONG PRODUCT
July 2, 2021

I received the wrong product at first but when I called... they apologized and told me to keep the one I had received and then the correct product was received.

Date of experience: July 2, 2021
Georgia
1 review
0 helpful votes
Follow Jenny Q.
Unfollow Jenny Q.
Share Review
Report Review

Trees ready to plant
July 2, 2021
Updated review

I lost my very old oaks in a tornado and needed some trees in the ground pronto. Happy to find sycamores in pots.

Date of experience: July 2, 2021

Easy to maneuver site
June 10, 2021
Previous review

Easy to maneuver site. Happy to find potted (not bare root) trees.

Date of experience: June 10, 2021
Florida
1 review
0 helpful votes
Follow Ann I.
Unfollow Ann I.
Share Review
Report Review

She's a happy jasmine!
July 2, 2021

My star jasmine was blooming when it arrived and hasn't stopped; new foliage every day

Date of experience: July 2, 2021
New Hampshire
2 reviews
0 helpful votes
Follow Kirk W.
Unfollow Kirk W.
Share Review
Report Review

Great job!
July 2, 2021

Very healthy specimen. Great packaging as well. Planted and doing great as of today. Thanks folks. K.

Date of experience: July 2, 2021
Louisiana
1 review
0 helpful votes
Follow Melanie L.
Unfollow Melanie L.
Share Review
Report Review

Service by BrighterBlooms
July 2, 2021
Updated review

Was a good experience. The plants are beautiful and very healthy looking.

Date of experience: July 2, 2021

Was a good experience
June 10, 2021
Previous review

Was a good experience.

Date of experience: June 10, 2021
Illinois
3 reviews
6 helpful votes
Follow Dave L.
Unfollow Dave L.
Share Review
Report Review

I had many vendors to choose from and am glad I chose BrighterBlooms. The plant arrived quickly and in good shape. It has adapted well and believe it will be large enough next year to bear fruit. Will order from here in the future.

Date of experience: July 2, 2021
Virginia
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

Nice trees
July 1, 2021
Updated review

Good site easy to place order thanks, fast shipper plus trees were packaged to prevent damage...

Date of experience: July 1, 2021

Good site easy to place order thanks
June 10, 2021
Previous review

Good site easy to place order thanks.

Date of experience: June 10, 2021
Michigan
1 review
0 helpful votes
Follow Amy T.
Unfollow Amy T.
Share Review
Report Review

Overall great but...
July 1, 2021

My peach tree and raspberry bush were pretty wilted when I got them but there's no way for me to know if that was the length of time in shipping or their appearance as they left the grower. Both were planted as soon as I received them. The peach tree's leaves are totally brown so I don't know yet if it will survive. The raspberry has green leaves that are dried and curled at the tips, so I have more hope for it's survival than the peach. As I say, I don't know if the condition of the product was with the shipper or the grower.
I did receive excellent customer service on a previous peach tree that this one was replacing.

Date of experience: July 1, 2021