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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Texas
1 review
0 helpful votes
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Great service.
August 17, 2021
Updated review

Quick and easy to make order. I am waiting for the delivery. Hope everything is as good as the order stage.
The best service I ever had experience in ordering the plan. The pack was delivered ahead of time. The tree is in a good condition still now. Thank you.

Date of experience: August 17, 2021

Quick and easy to make order
July 27, 2021
Previous review

Quick and easy to make order. I am waiting for the delivery. Hope everything is as good as the order stage.

Date of experience: July 27, 2021
Virginia
1 review
0 helpful votes
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Perfect fig trees
August 17, 2021

Ordered two fig trees. They are beautiful and have little figs growing already

Date of experience: August 17, 2021
Texas
2 reviews
0 helpful votes
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Loved my tree n fast shipping
August 17, 2021

I was looking for a cherry blossom tree n found the perfect one ordered n got it super fast

Date of experience: August 17, 2021
New Jersey
3 reviews
0 helpful votes
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Fading Knock out
August 17, 2021

I planted the Coral Knock Out within a day, Included your booster. Fertilized it. New growth has occurred, but most of original leaves are dead or dying.

Date of experience: August 17, 2021
California
1 review
0 helpful votes
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Not much leaves on plants
August 19, 2021

I ordered 3 gallons gogi berry plant and 3 gallons miracle berry plant. The shipment arrived. When i opened the box, i saw my gogi plant's leaves dried and fell off in the box. Basically the plant is sad with not many leaves on and the stem/ vine is so thin and really small. I could buy this at Home Depot for better selection and cheaper price. My miracle berry plant just look sad but still better shape than the gogi plant.

Date of experience: August 17, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

New York
1 review
0 helpful votes
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Wrong order
August 17, 2021

I received someone else's order. The packing slip inside was for someone else. The mailing label on the box was also for that person and had been crossed out. Another mailing label with my name on it was attached in another spot on the box. I contacted BrighterBlooms and received the correct order a few days later.

Date of experience: August 17, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear this but glad we were ultimately able to get your correct order to you!

Idaho
1 review
0 helpful votes
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Very nice
August 16, 2021

Easy to figure out our zone. Tree was delivered and in excellent condition

Date of experience: August 16, 2021
Florida
1 review
0 helpful votes
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Great Company
August 16, 2021

I was very pleased with the ease of ordering, speed of delivery and quality of plants.

Date of experience: August 16, 2021
New York
1 review
0 helpful votes
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I ordered several hostas and a couple red twig dogwood. Many of the plants were crushed, either the leaves or the containers/roots by arrival. Lost half a dogwood. Customer service insisted the plants would come through, and they did revive a bit after a couple of weeks. Not immediately beautiful, but I have faith they'll be good by the next growing season.

Plants could have been cheaper, given the shipping condition, but this was not a bad experience.

Date of experience: August 16, 2021
New York
1 review
0 helpful votes
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Clementine Tree
August 16, 2021

The tree arrived very quickly. A little disappointed that the tree seemed a little puny.
Very little foliage on it. Transplanted it into a bigger pot with organic compost and peat moss.
It seems to be pushing out a little new growth now. I guess it's going to take some time to fill out.

Date of experience: August 16, 2021
New Jersey
2 reviews
0 helpful votes
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Ruby falls red bud tree
August 16, 2021

So far absolutely delighted. The instructions we're very simple to follow and they are doing great and looking forward to the growth is coming next spring.

Date of experience: August 16, 2021
New York
1 review
0 helpful votes
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DELIVERD SHODDY TREES
August 17, 2021

THE PRODUCT ADVERTISESD WAS NOT ANYWHERE DELIVERED HORRIBLE TO SAY THE LEAST WOULD NEVER ORDER FROM YOU AGAIN

Date of experience: August 16, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!

Minnesota
2 reviews
0 helpful votes
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Very favorable experience. No complaints. Secure packaging.

Date of experience: August 16, 2021
Colorado
2 reviews
0 helpful votes
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Perfect Plants!
August 15, 2021

This is the second time in a year that I have purchased PJM Rhododendron bushes. I bought 5 last year (2020) in September, and bought 1 this year in July. (I decided that I needed one more for my yard.) They arrived healthy and immediately started growing. The bushes I planted last year emerged from winter and were covered in beautiful pink-purple flowers in the Spring! They were so beautiful that several of our neighbors asked about them and complimented how beautiful they are!
The leaves turn a beautiful dark burgundy in Fall and Winter, and then return to green in the Spring.
I highly recommend buying from Brighterblooms for your landscaping needs. You won't regret it!

Date of experience: August 15, 2021
Texas
1 review
1 helpful vote
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Not Happy...
August 17, 2021

Arrived very droopy and hasn't gotten any better. Almost all the leaves have fallen off.

Date of experience: August 14, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear that your plant isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Wisconsin
1 review
0 helpful votes
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Good little tree.
August 17, 2021
Updated review

This 'shopping' experience was fine, but I don't like shopping online, especially for living things. That's why 4 stars instead of 5, not due to any fault in your online set-up.

Date of experience: August 14, 2021

This 'shopping' experience was fine, but I don't like...
July 24, 2021
Previous review

This 'shopping' experience was fine, but I don't like shopping online, especially for living things. That's why 4 stars instead of 5, not due to any fault in your online set-up.

Date of experience: July 24, 2021
California
1 review
0 helpful votes
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Disappointing
August 17, 2021
Updated review

I ordered 2 avacado trees when received 1 was great other drooping, leaves falling off, appeared dying. Immediately I took pics, sent to bb, continued for 2 months to have replaced, hard to get anybody, very little communication, countless pics, calls and emails and I paid for ins. On survival. Very sad.

Date of experience: August 14, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived! Shipping stress can cause plants to drop leaves but almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please let us know if there are any concerns with the replacement!


Good so far
June 8, 2021
Previous review

Good so far

Date of experience: June 8, 2021
New York
1 review
0 helpful votes
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Tree not thriving
August 14, 2021
Updated review

So, the tree arrived nicely and we planted as instructed. The tree is still alive. But is not growing, a few leaves have sprouted and we had some hope but nothing seems to be happening lately.

Date of experience: August 14, 2021

I like how all info is explained and presented
April 17, 2021
Previous review

I like how all info is explained and presented - very user friendly

Date of experience: April 17, 2021
Pennsylvania
1 review
0 helpful votes
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From start to finish
August 14, 2021

From start to finish, I could not have been more pleased, with the service, the selection and the shipping

Date of experience: August 14, 2021
Texas
1 review
0 helpful votes
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Stems will not be able to grow upwards due to being left to grow straight sideways

Date of experience: August 14, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!