On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick and easy to make order. I am waiting for the delivery. Hope everything is as good as the order stage.
The best service I ever had experience in ordering the plan. The pack was delivered ahead of time. The tree is in a good condition still now. Thank you.
Quick and easy to make order. I am waiting for the delivery. Hope everything is as good as the order stage.
Ordered two fig trees. They are beautiful and have little figs growing already
I was looking for a cherry blossom tree n found the perfect one ordered n got it super fast
I planted the Coral Knock Out within a day, Included your booster. Fertilized it. New growth has occurred, but most of original leaves are dead or dying.
I ordered 3 gallons gogi berry plant and 3 gallons miracle berry plant. The shipment arrived. When i opened the box, i saw my gogi plant's leaves dried and fell off in the box. Basically the plant is sad with not many leaves on and the stem/ vine is so thin and really small. I could buy this at Home Depot for better selection and cheaper price. My miracle berry plant just look sad but still better shape than the gogi plant.
I received someone else's order. The packing slip inside was for someone else. The mailing label on the box was also for that person and had been crossed out. Another mailing label with my name on it was attached in another spot on the box. I contacted BrighterBlooms and received the correct order a few days later.
We're so sorry to hear this but glad we were ultimately able to get your correct order to you!
Easy to figure out our zone. Tree was delivered and in excellent condition
I was very pleased with the ease of ordering, speed of delivery and quality of plants.
I ordered several hostas and a couple red twig dogwood. Many of the plants were crushed, either the leaves or the containers/roots by arrival. Lost half a dogwood. Customer service insisted the plants would come through, and they did revive a bit after a couple of weeks. Not immediately beautiful, but I have faith they'll be good by the next growing season.
Plants could have been cheaper, given the shipping condition, but this was not a bad experience.
The tree arrived very quickly. A little disappointed that the tree seemed a little puny.
Very little foliage on it. Transplanted it into a bigger pot with organic compost and peat moss.
It seems to be pushing out a little new growth now. I guess it's going to take some time to fill out.
So far absolutely delighted. The instructions we're very simple to follow and they are doing great and looking forward to the growth is coming next spring.
THE PRODUCT ADVERTISESD WAS NOT ANYWHERE DELIVERED HORRIBLE TO SAY THE LEAST WOULD NEVER ORDER FROM YOU AGAIN
We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!
Very favorable experience. No complaints. Secure packaging.
This is the second time in a year that I have purchased PJM Rhododendron bushes. I bought 5 last year (2020) in September, and bought 1 this year in July. (I decided that I needed one more for my yard.) They arrived healthy and immediately started growing. The bushes I planted last year emerged from winter and were covered in beautiful pink-purple flowers in the Spring! They were so beautiful that several of our neighbors asked about them and complimented how beautiful they are!
The leaves turn a beautiful dark burgundy in Fall and Winter, and then return to green in the Spring.
I highly recommend buying from Brighterblooms for your landscaping needs. You won't regret it!
Arrived very droopy and hasn't gotten any better. Almost all the leaves have fallen off.
We're sorry to hear that your plant isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
This 'shopping' experience was fine, but I don't like shopping online, especially for living things. That's why 4 stars instead of 5, not due to any fault in your online set-up.
This 'shopping' experience was fine, but I don't like shopping online, especially for living things. That's why 4 stars instead of 5, not due to any fault in your online set-up.
I ordered 2 avacado trees when received 1 was great other drooping, leaves falling off, appeared dying. Immediately I took pics, sent to bb, continued for 2 months to have replaced, hard to get anybody, very little communication, countless pics, calls and emails and I paid for ins. On survival. Very sad.
We're so sorry to hear how your tree arrived! Shipping stress can cause plants to drop leaves but almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please let us know if there are any concerns with the replacement!
So, the tree arrived nicely and we planted as instructed. The tree is still alive. But is not growing, a few leaves have sprouted and we had some hope but nothing seems to be happening lately.
I like how all info is explained and presented - very user friendly
From start to finish, I could not have been more pleased, with the service, the selection and the shipping
Stems will not be able to grow upwards due to being left to grow straight sideways
We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!