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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Illinois
1 review
0 helpful votes
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A little disappointed
August 13, 2021

I'm used to the trees I order from Brighter Blooms arriving in top shape. The apple trees arrived with a lot of insect damage on the leaves. Some of them looked like lace and the rest had lots of brown spots. I planted them and most of the damaged leaves have fallen off and new growth is coming out. The trees seem healthy and overall I'm happy with my order. I just expected the trees would have been treated better to prevent the leaf damage.

Date of experience: August 13, 2021
Florida
1 review
0 helpful votes
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Wonderful
August 13, 2021
Updated review

This tree is what I wanted for a long time. It was well packed and in good condition. It has leaves, but no blooms yet.

Date of experience: August 13, 2021

This tree is what I wanted for a long time
July 23, 2021
Previous review

This tree is what I wanted for a long time.

Date of experience: July 23, 2021
Texas
1 review
0 helpful votes
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Two in a row
August 17, 2021

I received a dwarf Alberta spruce for my birthday, and it started to die within a week on one side. My gift came with a warranty, so I got another one.
This one is starting to die also on one side. It's upsetting to have something turn brown within a week, after spending so much time planting, fertilizing, watering.

Date of experience: August 12, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear that your replacement isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Oregon
1 review
0 helpful votes
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Five stars
August 12, 2021

I have ordered several times from BB and each delivered tree has been well packed and vivacious on arrival. I will continue to purchase from this company.

Date of experience: August 12, 2021
Texas
1 review
0 helpful votes
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Meyers lemon tree
August 12, 2021

This tree is amazing. The shipping was outstanding and the tree is amazing. Will purchase additional items.

Date of experience: August 12, 2021
Florida
1 review
0 helpful votes
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Nice looking citrus bushes
August 12, 2021

After a very delayed shipping time, I received my dwarf meyer lemon and key lime bushes in perfect condition. Questions to BrighterBlooms were answered very quickly. They're very healthy looking plants and are doing well.

Date of experience: August 12, 2021
Washington
2 reviews
0 helpful votes
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Happy customer
August 11, 2021

I ordered a couple of trees and when they arrived one was in perfect shape and the other was broken off. Upon contacting Brighter Blooms and sending a photo a replacement tree was shipped the next day. I have ordered from them several time and this was the first time there was a problem... their handling of the problem insures that I will certainly order from them again.

Date of experience: August 11, 2021
New York
1 review
0 helpful votes
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Delivery slower than expected.
August 11, 2021
Updated review

Very easy to review trees and select exactly what I want. Still trying to revive the tree as it sat inside a box for too many days.

Date of experience: August 11, 2021

Very easy to review trees and select exactly what I...
July 21, 2021
Previous review

Very easy to review trees and select exactly what I want.

Date of experience: July 21, 2021
South Carolina
1 review
0 helpful votes
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Great purchase
August 11, 2021
Updated review

Had been looking for a Mock Orange for several months. And I found one on your site that I could get that wasn't a 2" seedling!

Date of experience: August 11, 2021

Easy to find what i was looking for
July 21, 2021
Previous review

Easy to find what i was looking for -- good description of shipping size

Date of experience: July 21, 2021
Florida
2 reviews
0 helpful votes
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Great
August 11, 2021

Plants arrived in great condition, although the Dwarf Cavendish leaves were a little battered.

Date of experience: August 11, 2021
Texas
1 review
0 helpful votes
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Cant get the order right
August 11, 2021

I've place 3 separate order with Brighter Blooms. The first order was ******* it was three 1 gallon plants 2 were correct 1 of the plant was in a quart container. After several attempts i never received
A dragon fruit plant in a 1gallon container all of the replacement kept coming in the quart containers. Pictures of the wrong containers were sent to the company and i was assured this would be corrected and never was. To top it off the last one was shipped in a container smaller than a quart size at which time i gave up. I also during this time having faith this would be corrected ordered a Peach angel Trumpet Tree in a 3 gallon container and the plant that arrived was very small about 8" tall and a Elite Gold Pineapple plant in a gallon container that arrive about 4" tall.

Date of experience: August 11, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're very sorry to hear about your experience! We have figured out where the issue is and we're reaching out to make this right!

Florida
1 review
0 helpful votes
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Thank you, was a great gift
August 11, 2021

I picked a tree as a gift to my sister and from what I could see of the photos it looked great.

Thank you,

Date of experience: August 11, 2021
Missouri
1 review
0 helpful votes
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Excellent tree
August 10, 2021
Updated review

Excellent job of delivering my perishable item in great condition

Date of experience: August 10, 2021

Excellent job of delivering my perishable item in great...
July 23, 2021
Previous review

Excellent job of delivering my perishable item in great condition

Date of experience: July 23, 2021
Texas
1 review
0 helpful votes
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Awesome!
August 10, 2021

I've never ordered plants or trees online and was kind of skeptical. I was not disappointed. My tree came quickly and was in great condition. I can't wait to see it bloom!

Date of experience: August 10, 2021
Texas
2 reviews
0 helpful votes
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Oranges to come!
August 10, 2021

Just put it into the ground, so waiting to see new growth to know if it truly survived and perhaps thriving. Next spring, hopefully, blossoms, but not expecting actual fruit for 2-3 years. Much faster delivery than expected.

Date of experience: August 10, 2021
California
3 reviews
0 helpful votes
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Happy and Satisfied Customer
August 10, 2021

I was sooo excited when I receive my order of two beautiful "Crape Myrtle Trees"! The trees were carefully packaged and they arrived in excellent condition. The trees were at least three feet tall and had a number of buds.

Date of experience: August 10, 2021
Virginia
1 review
0 helpful votes
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Plants died immediately
August 10, 2021

They arrived very dry and looked half dead, some leaves still were green colored but crispy. I attempted to plant them but the plants died anyway, even with daily watering.

Date of experience: August 10, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry that your plants didn’t make it! We have reached out privately to help!

New York
1 review
0 helpful votes
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Not what I excepted
August 10, 2021

Estimated ship time was great so I placed the order. It was supposed to be delivered on a Friday but was delayed and didn't come until Monday. When I opened the trees (3of them) the leaves were brown and looked like it was dying.

Date of experience: August 10, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Colorado
1 review
0 helpful votes
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Butterfly bush
August 9, 2021
Updated review

So far great. Just want to start small. Looks great in my garden…can't wait until it blooms.

Date of experience: August 9, 2021

So far great
July 19, 2021
Previous review

So far great. Just want to start small.

Date of experience: July 19, 2021
Texas
1 review
0 helpful votes
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Trees
August 9, 2021

The 1st order was destroyed in shipping so I called was treated very well and they immediately send a new tree and it was beautiful and they said if there was a problem with the 2nd tree to call back but it seems to be ok

Date of experience: August 9, 2021