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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Phone experience was excellent, the. Rep. Was very helpful
We purchased a rose bush as a memorial for the loss of his wife. He is looking forward to the beautiful blooms as she loved roses.
Easy process. Free shipping without spending too much.
Packaged and Shipped well, good quality! Will be buying more. I just wish all the plants came with a 1 year guarantee instead of having to purchase it extra.
I ordered three two gallon Snow N Summer Asiatic Jasmine and two one gallon Snow N Summer Asiatic Jasmine. Expertly packaged, the plants arrived in great condition. The smaller plants seemed to have a more established root system so only time will tell if the larger ones make it.
Smooth experience! I needed some trees replaced under my previous warranty. It worked!
I've followed the instructions to a tee, and all is well... i put a cage around it to keep the animals out, and it's growing like crazy... ty
Very satisfied with the Fast delivery and tree was packed
We love our tree it was easy to order came quickly and was easy to get in the ground. It's doing great! We will be getting trees from here again!
Ordering was very easy. Thought that the tree would be full of leaves, but it was not. Planted it in the ground the day I got it, within a week what little leaves on it fell off, they are just now starting to come back.
We received our weeping cherry in a timely fashion. Planted it as a memorial to a special per that passed away. Looking forward to the beautiful spring blooms as it grows!
I am very pleased with the packaging and delivery of my plant.
I have now ordered several plants from Brighter Bloom. All have come in healthy and robust and several months later many are planted in planters or in the ground and are thriving. Prices are very affordable. I will look to Brighter Bloom first for all my plant/tree purchases before looking anywhere else.
It was fast and good service! And the plant was good and healthy.
Thanks to the helpful information, instructions and leadership of Diane S., all my flowers and plants are blooming and they are beautiful. You should give that girl a BIG FAT RAISE! BLOOMING WITH DIANE S!
Overall the plant is very nice ~ there are a few spikes that were broken
I had a few plants Thad didn't survive, but because a had the 1 year warranty, I was able to replace easily.
Although there was a problem with one of the items I ordered, it was resolved quickly and professionally. Very impressed by your customer service team. Thank you, will recommend.
Plants arrived packed well and healthy and are doing good. Prices could be lower. Cost is more than most nurseries however shipped right to door.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're sorry to hear about the concerns with your dogwood! We're reaching out to get some photos!