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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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California
1 review
0 helpful votes
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Phone experience was excellent, the. Rep. Was very helpful

Date of experience: August 28, 2021
New York
1 review
0 helpful votes
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Memorial gift
August 28, 2021

We purchased a rose bush as a memorial for the loss of his wife. He is looking forward to the beautiful blooms as she loved roses.

Date of experience: August 28, 2021
North Carolina
1 review
0 helpful votes
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Nice trees
August 28, 2021

Easy process. Free shipping without spending too much.

Date of experience: August 28, 2021
Iowa
1 review
0 helpful votes
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Good quality
August 28, 2021

Packaged and Shipped well, good quality! Will be buying more. I just wish all the plants came with a 1 year guarantee instead of having to purchase it extra.

Date of experience: August 28, 2021
North Carolina
2 reviews
0 helpful votes
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Time Will Tell
August 28, 2021

I ordered three two gallon Snow N Summer Asiatic Jasmine and two one gallon Snow N Summer Asiatic Jasmine. Expertly packaged, the plants arrived in great condition. The smaller plants seemed to have a more established root system so only time will tell if the larger ones make it.

Date of experience: August 28, 2021
Virginia
2 reviews
0 helpful votes
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Great customer service!
August 27, 2021

Smooth experience! I needed some trees replaced under my previous warranty. It worked!

Date of experience: August 27, 2021
Illinois
1 review
0 helpful votes
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Good stuff
August 27, 2021
Updated review

I've followed the instructions to a tee, and all is well... i put a cage around it to keep the animals out, and it's growing like crazy... ty

Date of experience: August 27, 2021

Well organized throughout...
August 5, 2021
Previous review

Well organized throughout...

Date of experience: August 5, 2021
Massachusetts
1 review
0 helpful votes
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Vanilla strawberry hydrangea tree
August 26, 2021

Very satisfied with the Fast delivery and tree was packed

Date of experience: August 26, 2021
Tennessee
2 reviews
0 helpful votes
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Good,
August 27, 2021

All of my trees are doing great, except the white dogwood which was two days late being delivered. I am nursing g it and hope it survives

Date of experience: August 26, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your dogwood! We're reaching out to get some photos!

Michigan
1 review
0 helpful votes
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Honey crisp apple tree
August 26, 2021
Updated review

We love our tree it was easy to order came quickly and was easy to get in the ground. It's doing great! We will be getting trees from here again!

Date of experience: August 26, 2021

Easy to order online
August 4, 2021
Previous review

Easy to order online

Date of experience: August 4, 2021
New Jersey
1 review
0 helpful votes
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Somewhat Satisfied Customer
August 26, 2021
Updated review

Ordering was very easy. Thought that the tree would be full of leaves, but it was not. Planted it in the ground the day I got it, within a week what little leaves on it fell off, they are just now starting to come back.

Date of experience: August 26, 2021

Was very easy
August 4, 2021
Previous review

Was very easy

Date of experience: August 4, 2021
Georgia
1 review
0 helpful votes
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Beautiful little tree for memorial
August 26, 2021

We received our weeping cherry in a timely fashion. Planted it as a memorial to a special per that passed away. Looking forward to the beautiful spring blooms as it grows!

Date of experience: August 26, 2021
Texas
1 review
0 helpful votes
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I am very pleased with the packaging and delivery of my plant.

Date of experience: August 25, 2021
Virginia
1 review
0 helpful votes
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Great Experience!
August 25, 2021

I have now ordered several plants from Brighter Bloom. All have come in healthy and robust and several months later many are planted in planters or in the ground and are thriving. Prices are very affordable. I will look to Brighter Bloom first for all my plant/tree purchases before looking anywhere else.

Date of experience: August 25, 2021
Georgia
2 reviews
0 helpful votes
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BrighterBlooms review
August 25, 2021

It was fast and good service! And the plant was good and healthy.

Date of experience: August 25, 2021
Florida
1 review
0 helpful votes
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Thanks to the helpful information, instructions and leadership of Diane S., all my flowers and plants are blooming and they are beautiful. You should give that girl a BIG FAT RAISE! BLOOMING WITH DIANE S!

Date of experience: August 25, 2021
Washington
1 review
0 helpful votes
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Slightly damaged
August 24, 2021

Overall the plant is very nice ~ there are a few spikes that were broken

Date of experience: August 24, 2021
Colorado
1 review
0 helpful votes
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Easy Return
August 24, 2021

I had a few plants Thad didn't survive, but because a had the 1 year warranty, I was able to replace easily.

Date of experience: August 24, 2021
New York
2 reviews
0 helpful votes
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Great customer service!
August 24, 2021

Although there was a problem with one of the items I ordered, it was resolved quickly and professionally. Very impressed by your customer service team. Thank you, will recommend.

Date of experience: August 24, 2021
Michigan
1 review
0 helpful votes
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Healthy plants
August 23, 2021

Plants arrived packed well and healthy and are doing good. Prices could be lower. Cost is more than most nurseries however shipped right to door.

Date of experience: August 23, 2021