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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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New York
1 review
0 helpful votes
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Obsession Nandinas
August 31, 2021

A little more than I expected to pay. I hope the product is exceptional and up to the standards of this purchase.

Date of experience: August 31, 2021
New Jersey
1 review
0 helpful votes
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Okay Shipping Experience
August 31, 2021

Ordered a 3-4ft dogwood tree. It arrived within the expected timeline but arrived with 3 of the branches broken. I splinted them hoping maybe they'd recover but I'm of course not sure. The overall way they ship them didn't exactly impress me but it did get it to me mostly intact. We'll see how the tree recovers.

Date of experience: August 31, 2021
Arkansas
1 review
0 helpful votes
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Palm tree
August 31, 2021

Hello. I ordered a windmill palm tree 3 gallon. And the shipping didnt take to long. But when i received it and open it up the bottom wasn't wrapped up like it tbought it should have. It just had a plastic bag around it and it was a mess. I planted it right away and several of the palm leaves died so i had to cut them off. It looks like it may survive but im not sure and this point.

Date of experience: August 31, 2021
Indiana
1 review
0 helpful votes
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Beautiful shrubs
August 31, 2021

My plant arrived quickly and was in amazing shape. It looked better than ones I had seen in the stores.

Date of experience: August 31, 2021
Arkansas
1 review
0 helpful votes
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Beautiful Products
August 31, 2021

All flowers come in a very nice packaging and it start growing without any issue. I will order more tree from BrighterBloom in the near future.

Date of experience: August 31, 2021
Vermont
2 reviews
0 helpful votes
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Plant look great.
August 31, 2021

I expected it to be a little taller, but otherwise the plant looks great.

Date of experience: August 31, 2021
Colorado
1 review
0 helpful votes
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Thank you, I love my new trees
August 30, 2021

Thank you, I love my new trees
I love all my products

Date of experience: August 30, 2021
Kansas
1 review
0 helpful votes
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New Customer
August 30, 2021

So, I cannot really say too much about the bushes because they are not yet blooming of course. But, I can say they arrived as promised and were healthy. Thanks!

Date of experience: August 30, 2021
Nevada
2 reviews
0 helpful votes
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Easy fast and I got $15 off in my first Order! And I Ordered a 6" to 7" tall Red Ruby guava tree! I am so Excited I hope I get it soon at home /Las Vegas NV ‍

Date of experience: August 29, 2021
New Jersey
1 review
0 helpful votes
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Looking for a flowering tree for a newly sodded part of our front lawn. Not knowing much about trees, this looks like it will fill the bill.

Date of experience: August 29, 2021

Looking for a flowering tree for a newly sodded part...
August 8, 2021
Previous review

Looking for a flowering tree for a newly sodded part of our front lawn. Not knowing much about trees, this looks like it will fill the bill.

Date of experience: August 8, 2021
Colorado
1 review
0 helpful votes
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Flowering trees
August 29, 2021
Updated review

Received Oklahoma red bud tree and lilac bushes in excellent condition

Date of experience: August 29, 2021

Email right away
August 9, 2021
Previous review

Email right away

Date of experience: August 9, 2021
Georgia
1 review
0 helpful votes
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Plants by mail
August 29, 2021

Great packing.
No damage to the plants.
5 out of 6 are doing well. The 1 is kinda like the runt of the Litter.
TLC.

Date of experience: August 29, 2021
California
2 reviews
0 helpful votes
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Broken branches
August 29, 2021

Three of the five blueberry bushes I ordered had broken branches. I would have returned them but, I was out of town and my husband didn't want the hassle.

Date of experience: August 29, 2021
North Carolina
2 reviews
0 helpful votes
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Healthy plants
August 29, 2021

We have always received healthy plants and they are packed very well. This was important, since the delivery person left the box upside down on the porch! The plant inside was not damaged due to the careful packing.

Date of experience: August 29, 2021
New Jersey
1 review
0 helpful votes
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Retirement Gift
August 29, 2021
Updated review

Trees were beautiful and it was easy access to the site.

Date of experience: August 29, 2021

Supper easy and fast!
August 6, 2021
Previous review

Supper easy and fast!

Date of experience: August 6, 2021
Texas
2 reviews
0 helpful votes
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Very, Very Skinny
August 29, 2021

These trees are VERY skinny. The ones pictured is much healthier looking. I am afraid these are not going to survive.

Date of experience: August 29, 2021
Oregon
1 review
0 helpful votes
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Oregon customer review
August 29, 2021

The Boston Ivy package was great; the Fig tree package, however, was not secured inside so the fig tree base slid to the other end and the top of the fig tree was smashed, breaking off the top 4 inches. Otherwise it didn't seem to be badly damaged so we got it in a large planter on the deck so we can bring it inside during cold weather. Will see how it does.

Date of experience: August 29, 2021
Arkansas
1 review
0 helpful votes
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Could have been better…
August 30, 2021
Updated review

The process was quick & easy. But, I did receive pink roses instead of the red roses I had ordered. And, the box was left standing on it's end so one of the plants was upside down and in pretty bad shape. Hopefully it will make it?

Date of experience: August 29, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your rose bushes! We are reaching out to get some photos so we can assist you further!


The process was quick & easy
August 7, 2021
Previous review

The process was quick & easy. I did receive pink roses instead of the red roses I had ordered. And, the box was left standing on it's end so on of the plants was upside down and in pretty bad shape.

Date of experience: August 7, 2021
Texas
1 review
0 helpful votes
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Good service and product
August 29, 2021
Updated review

So far this company has been great. We have one fruit tree that lost its leaves quickly but appears to be coming back. We will see and perhaps need to test the warranty but hope not.

Date of experience: August 29, 2021

So far this company has been great
August 10, 2021
Previous review

So far this company has been great

Date of experience: August 10, 2021
Colorado
1 review
0 helpful votes
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Stick
August 30, 2021

It was a healthy 5ft stick with no branches or side buds. Strange and odd looking. I won't be buying any more sticks.

Date of experience: August 29, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your lemon tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!