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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Ohio
1 review
0 helpful votes
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I'm very happy with your products
September 5, 2021
Updated review

Excellent service also good timing very thoughtful

Date of experience: September 5, 2021

Excellent service
August 17, 2021
Previous review

Excellent service

Date of experience: August 17, 2021
Pennsylvania
1 review
0 helpful votes
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As I mentioned in the individual review of each item I ordered, I will happily reorder from here again. The only slight was likely due to shipping.

Date of experience: September 5, 2021
Texas
2 reviews
0 helpful votes
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Nice
September 5, 2021
Updated review

They are very nice. I'm looking forward to seeing them grow.

Date of experience: September 5, 2021

They are very nice
August 21, 2021
Previous review

They are very nice

Date of experience: August 21, 2021
New York
1 review
0 helpful votes
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Very dusapointed
September 9, 2021

I'm not sure it was even a the Ruby Ted Falls Redbud I ordered.

It's leave are yellow green and nit the deep maroon. And it looks rather sickly

Date of experience: September 5, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Texas
1 review
0 helpful votes
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Not what was expected
September 9, 2021

It was clear that the hibiscus had been more than mishandled in transit. The plant still doesnt stand up right without support, and my mom (for whom this was a gift) has spent a considerable amount of time just trying to keep it alive. Not what was expected in spending over $100 on a hibiscus.

Date of experience: September 4, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear that your plant isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Ohio
2 reviews
0 helpful votes
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Bloomerang Purple Lilac Tree
September 4, 2021

The tree was shipped very quickly. The tree arrived looking very healthy and pretty. I will buy from Brighter Blooms again!

Date of experience: September 4, 2021
Wisconsin
1 review
0 helpful votes
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Very good besides packaging
September 3, 2021

The plants seem to be doing fine now but when the boxes arrived they were very damaged. I took pictures in case the plants weren't usable but I haven't had any problems since I planted them.

Date of experience: September 3, 2021
Minnesota
2 reviews
0 helpful votes
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A plus on everything
September 3, 2021

Priceless quality service and shipping. My trees are strong and healthy. Look forward to doing business again.

Date of experience: September 3, 2021
Kentucky
1 review
0 helpful votes
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The Struggle Is Real
September 9, 2021

Fedex held my Little Lime tree an extra 2 days beyond the given delivery date. My tree arrived super stressed and within 2 days the leaves showed some type of fungus and began dying... I'm not sure that I have ever started that far behind the eight ball with any planting situation. Today is day 14 since it was delivered. I have tried a few things to turn the tide of this spectacular (if it makes it) little tree. I really blame Fedex for holding it hostage. I had a very good conversation with a BrighterBlooms customer rep just a day before the tree was delivered. I would have given 5 stars if the tree hadn't arrived in such bad condition.

Date of experience: September 3, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are very sorry for the inconvenience. Please let us know if there are any concerns when your plants arrive!

Texas
1 review
0 helpful votes
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Lemons
September 3, 2021

So excited to have a company that would deliver a lemon tree to Texas!

Date of experience: September 3, 2021
West Virginia
1 review
0 helpful votes
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First purchase willow tree
September 3, 2021

First time shopping very pleased with turnaround time from order to delivery Which company delivering would've took a little more care with the box some branches were broke but she is doing wonderful will shop with them again

Date of experience: September 3, 2021
Virginia
3 reviews
0 helpful votes
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Windmill Palm is perfect.
September 3, 2021

First, this company actually has great service. They do what they say they will do. My plant arrived in a strong, protective shipping box and was in good health. I couldn't wait to get it into a pot and into my garden. It is just perfect, exactly what I hoped it would be.

Date of experience: September 3, 2021
Minnesota
1 review
0 helpful votes
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Pink Pom Poms' Redbud Tree
September 2, 2021

Pink pom pom tree came with dried and withered leaves.
Now leaves all came off after being planted in.
I am not sure if it can survive.

Date of experience: September 2, 2021
Kentucky
1 review
0 helpful votes
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The Bradley
September 2, 2021

We ordered a willow tree to plant in memory of our son Bradley and we have name the tree The Bradley.

Date of experience: September 2, 2021
Florida
1 review
0 helpful votes
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Great.
September 2, 2021
Updated review

I had a good experience ordering trees from Bright Blooms.

Date of experience: September 2, 2021

I was fun and easy
August 11, 2021
Previous review

I was fun and easy.

Date of experience: August 11, 2021
Washington
1 review
0 helpful votes
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Visual Barrier
September 2, 2021
Updated review

Didn't like the fact that I had to sign up to the newsletter to get a first time buyer discount.

Date of experience: September 2, 2021

Didn't like the fact that I had to sign up to the newsletter...
August 11, 2021
Previous review

Didn't like the fact that I had to sign up to the newsletter to get a first time buyer discount.

Date of experience: August 11, 2021
California
1 review
0 helpful votes
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Nice
September 1, 2021
Updated review

Online ordering was easy to use. Plant was healthy.

Date of experience: September 1, 2021

Online ordering was easy to use
August 11, 2021
Previous review

Online ordering was easy to use.

Date of experience: August 11, 2021
Pennsylvania
1 review
0 helpful votes
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4/5
September 1, 2021

4 of the 5 trees I ordered showed up and look good I think they will do just fine the crimson king maple looks very rough and I'm
Not sure it's going to make it

Date of experience: September 1, 2021
New York
3 reviews
0 helpful votes
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Thank you!
September 1, 2021
Updated review

It was easy to shop and I received the tree that I had ordered in a few days.

Date of experience: September 1, 2021

It was easy to shop
April 15, 2020
Previous review

It was easy to shop.

Date of experience: April 15, 2020
California
1 review
0 helpful votes
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Perfect gift for my BF
August 31, 2021
Updated review

Needed to add a note since it is a gift but there was not a space to do that.

Date of experience: August 31, 2021

Needed to add a note since it is a gift
August 10, 2021
Previous review

Needed to add a note since it is a gift.

Date of experience: August 10, 2021