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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Georgia
2 reviews
0 helpful votes
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Healthy trees
August 23, 2021

Trees arrived in good condition. Would definitely order from company again.

Date of experience: August 23, 2021
Maryland
2 reviews
0 helpful votes
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Plants
August 23, 2021

Everything died because of the heat sorry for the email. Thanks

Date of experience: August 23, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry that your plants didn’t make it! We have reached out privately to help!

Illinois
1 review
0 helpful votes
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Testing the review
August 23, 2021

So far so good, wait for next year for the results, will it produce the fruits as described.

Date of experience: August 23, 2021
Illinois
2 reviews
0 helpful votes
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Your shipping charges are ridiculous. Will try harder to buy locally

Date of experience: August 23, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!

Kansas
1 review
0 helpful votes
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Great Customer Service
August 23, 2021

I ordered and received the product in a timely manner and so excited to open the boxes. Two of the plants were damaged in transit which Brighter Blooms customer service immediately fixed based off of the photos provided. The plants are thriving and the perfect addition.

Date of experience: August 23, 2021
New York
1 review
0 helpful votes
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I called and asked if I could leave plant in pot for at least a week as I waited for planter. I was told no problem. Just water well as soon as I took out of box and then weekly. Well after a week plant was dehydrated and most of lower leaves and blossoms had dried out. Very disappointing! I have since repotted and water regularly. It's doing better but looks very pathetic with leaves only at top of plant:-(

Date of experience: August 23, 2021
Nebraska
2 reviews
0 helpful votes
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Delivery of Lemon Tree
August 23, 2021
Updated review

All is great except I wish I could have added a note to the gift.

Date of experience: August 23, 2021

All is great except I wish I could have added a note...
August 1, 2021
Previous review

All is great except I wish I could have added a note to the gift.

Date of experience: August 1, 2021
Ohio
1 review
0 helpful votes
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Easy to order and had all the information to make my choice. Ordered and was confirmed and got notices once was shipped.

Date of experience: August 23, 2021
District of Columbia
1 review
0 helpful votes
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Perfect. Arrived in great condition.
August 22, 2021
Updated review

I have no clue where my package is. I just want to click somewhere and find out the status.

Date of experience: August 22, 2021

I have no clue where my package is
August 4, 2021
Previous review

I have no clue where my package is. I just want to click somewhere and find out the status.

Date of experience: August 2, 2021
California
1 review
0 helpful votes
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My experience with BrighterBlooms was pleasant. They were helpful and knowledgeable about how to take care of the plants.

Date of experience: August 22, 2021
Denmark
1 review
0 helpful votes
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Great!
August 22, 2021

All plants arrived in great condition and in a timely manner!

Date of experience: August 22, 2021
Washington
1 review
0 helpful votes
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Scary at first, but great!
August 21, 2021

I ordered the Easy Goin and Living Easy rose tree and was pretty excited about it. It stands about 4ft tall which is taller than I expected (psyched about it actually).

When I opened the box, I was a bit sad and kind of scared because while the packing was fine, the rose tree had suffered quite a bit from the travel over to me. I had to remove all of its leaves and do some light pruning. I was a little disappointed at first but about 3-4 days after cleaning it up and removing it from its box, it already has a full set of new leaves! Excited to plant this in my container and watch this baby grow.

Date of experience: August 21, 2021
Colorado
1 review
0 helpful votes
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Roses doing fine
August 21, 2021

My Drift roses arrived in good condition and are already blooming. They seem to be doing well and will be a welcome addition to my garden.

Date of experience: August 21, 2021
Georgia
1 review
0 helpful votes
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Looking forward to receiving a few larger pink muhly plants. Spent quite a lot at a different site and plants were quite anemic -after two months in the ground and lots of care, they do not look well. Hoping for better from brighter blooms.

Date of experience: August 21, 2021

Looking forward to receiving a few larger pink muhly...
July 30, 2021
Previous review

Looking forward to receiving a few larger pink muhly plants. Spent quite a lot at a different site and plants were quite anemic -after two months in the ground and lots of care, they do not look well. Hoping for better from brighter blooms.

Date of experience: July 30, 2021
Texas
1 review
0 helpful votes
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Said it would come in 1-2 days. It took 7 days.
That was too long.

Date of experience: August 20, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry for the confusion! We ship our plants within 1-2 business days, but the time spent in transit is going to depend on where you are located in relation to our nursery.

Texas
2 reviews
0 helpful votes
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Pleased
August 20, 2021

Plants were in good shape and arrived as expected.

Date of experience: August 20, 2021
Texas
1 review
0 helpful votes
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Don't give up
August 20, 2021
Updated review

Stumbled upon site. I noticed that most of plants I wanted were sold out. Hope these arrive hail and hearty! If so you'll be hearing from me again. I was disappointed with the way all plants I ordered looked upon delivery. I honestly thought they were fit only for a compost pile. Adding to shipping stress was significant heat stress. This is South Central Texas daytime temps at delivery dates was mid 90's and mostly sunny. The carrier did not ring doorbell. Delivery day one was set in sun for about 2 hours. Delivery day 2 was set in afternoon sun about 3 hours. I gave plants a good drink. I placed them in indirect sun light. Then contacted customer service, I wanted the poor condition documented. They were quick in there responses. They confirmed my thoughts about travel and heat stress. I voiced my annoyance with the carrier. Boxes were clearly labeled live plants. Yet they were to lazy to give doorbell a push. Simple leaned the boxes against the house in the sun and left. The plants had pot enclosed in a plastic bag. I was worried that the roots had started to cook. I wanted these plants as container for my patio. I allowed 48 hours before planting in containers. I added a small amount of soil mix recommended by Brighter Blooms to promote root health. All the plants have recovered. Some are a little slower recovering the others. It was obvious after a few days and especially now that these plants were in excellent shape prior to transport. One plant lost all but 3 leaves. I didn't have much hope for it. Now it has more then doubled the leaf number with buds sprouting. I recommend this company.

Date of experience: August 20, 2021

Stumbled upon site
July 30, 2021
Previous review

Stumbled upon site. I noticed that most of plants I wanted were sold out. Hope these arrive hail and harty! If so you'll be hearing from me again.

Date of experience: July 30, 2021
New York
1 review
0 helpful votes
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Wonderful
August 20, 2021

I am very happy with delivery, would buy from again!

Date of experience: August 20, 2021
California
2 reviews
0 helpful votes
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Owner
August 20, 2021

The trees would have been great but due to Fedx attempting 2x to deliver caused a 9 day delay... because of the wrapping in plastic and travel time allowed the trees to get too hot! One of the trees was completely dried up and was dead on arrival could snap the branches... but the others we gave lots of nutrients and are now doing good! This had nothing to do with BrighterBlooms just the shipping portion- And from now on I will order delivery faster! Thank you for the trees!

Date of experience: August 20, 2021
Tennessee
1 review
0 helpful votes
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Hydrangea tree
August 20, 2021

The tree is beautiful. This is a wonderful company that I have bought numerous tree's through. THey are always healthy and well packed. Would highly recommend.

Date of experience: August 20, 2021