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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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California
1 review
0 helpful votes
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Dead plant
September 20, 2021

Plant arrived after a long shipment transit with all leaves falling off and withered.

Date of experience: September 16, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your plant arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

California
1 review
0 helpful votes
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Fast service but almost dead plant
September 20, 2021

I received the tree pretty quickly but the plant I received was in pretty poor shape and now it appears to be dying. I repotted it immediately but it's not bouncing back. It may have been shipped during en especially hot period and the box was pretty banged up when it got to me.

Date of experience: September 16, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear that your plant isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Ohio
2 reviews
0 helpful votes
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Lesco grass seed
September 16, 2021

This company has the best customer service Ever, great communication

Date of experience: September 16, 2021
Michigan
2 reviews
0 helpful votes
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Excellent condition, well packaged.
September 15, 2021
Updated review

The ornamental grasses I ordered came in excellent condition, they did not look very stressed at all. They were QUITE root bound, so I had to trim them up a lot before planting them. It took about 5 minutes per plant, I've never had to grab shears to rip off the root ends before! They were so matted my hands were no match.

BUT, I planted them and heavily watered for a few days, and they're all doing quite well in my yard. These plants were pricy, but definitely worth it for the quality.

Date of experience: September 15, 2021

Easy and fast
August 22, 2021
Previous review

Easy and fast

Date of experience: August 22, 2021
Pennsylvania
1 review
0 helpful votes
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Gift order
September 15, 2021

Lime tree arrived but the top 3 inches had been damaged. (Bent). I carefully attached an extension to the support, We made the gift and will hope that the top mends

Date of experience: September 15, 2021
Florida
1 review
0 helpful votes
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Growing already
September 15, 2021

Easy to navigate. My plants looked a little rough when they arrived (shipping my guess) but I've had them in the ground for about a week. My coral knock out rose looked the worst. Lots of busted branches etc. I trimmed off the dead stuff and today I see new leaves popping out! The autumn embers encore azalea looked great out of the box and has been blooming wonderfully. Lastly, the Tonto Crape Myrtle also had many busted branches but it has new growth already as well. Very happy with my plants. For reference I did put root rocket and organic mix in with the ground soil.

Date of experience: September 15, 2021
Wisconsin
1 review
0 helpful votes
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Excellent service & tree
September 15, 2021
Updated review

Simple ordering. Looking forward to receiving the Tree.

Thanks, Thomas

Date of experience: September 15, 2021

Simple ordering
August 24, 2021
Previous review

Simple ordering. Looking forward to receiving the Tree.

Thanks, Thomas

Date of experience: August 24, 2021
Connecticut
1 review
0 helpful votes
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Meyer's gallon bush
September 15, 2021

Adorable and arrived in good condition, came very quickly in only 3-5 days. Website is easy to navigate

Date of experience: September 15, 2021
Georgia
1 review
0 helpful votes
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The site for plants
September 15, 2021

I have ordered a number of times and it is always great product. Smart packaging and the plant arrives in good shape.

Date of experience: September 15, 2021
New York
1 review
0 helpful votes
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Great information and plant selection
September 15, 2021

This was my first time ordering a plant online, my experience good and was as described on their website.

Date of experience: September 15, 2021
Minnesota
2 reviews
0 helpful votes
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Very satisfied with the service
September 14, 2021

Great customer service, including phone ordering. Polite, knowledgeable with good info on merchandise.
The two fig plants I received were in great carton box package and wrapped very well. They were in perfect shape. I couldn't be more excited to see the plants that were very well protected.

Date of experience: September 14, 2021
California
1 review
0 helpful votes
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So happy
September 14, 2021

Just have to wait till it blooms I really can't wait

Date of experience: September 14, 2021
California
1 review
0 helpful votes
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Second set of dead/damaged roses
September 14, 2021

Website is great, was very excited about getting these roses. I've just received them for the second time, again they are dead/damaged. Customer service was very nice to deal with the first time, hopefully they will be so good the second time.

Date of experience: September 14, 2021
California
2 reviews
2 helpful votes
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Ridiculous
September 15, 2021

I ordered an avocado tree with a 'fast start' package. I don't know what that is, but I did not get it. I emailed them, and they sent a plastic pot with some guys picture on it. I complained again, and they sent another pot. I complained a third time, and got another pot. Just ridiculous.

Date of experience: September 14, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry that this happened! We have reached out privately and were able to resolve this!

Pennsylvania
1 review
0 helpful votes
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Wonderful experience
September 14, 2021

I could not be more thrilled with the customer service department and also the healthy condition my trees arrived in. I will definitely be placing another order soon.

Date of experience: September 14, 2021
Florida
3 reviews
3 helpful votes
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Great Looking Trees
September 14, 2021

Wow, My trees look great. I ordered 3 and then had to wait for the hurricane to pass before i planted them. They looked great the day I unboxed them, and they still looked great 3 days later when I planted them. They have new growth and are looking happy. Thankx

Date of experience: September 14, 2021
Missouri
2 reviews
0 helpful votes
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Superb
September 13, 2021

I received two different plants after my initial order was found in questionable condition. The new plants were on my door step before I found the apologetic email. Very satisfied. I will be ordering more plants. Thank you for the excellent customer servise

Date of experience: September 13, 2021
South Carolina
1 review
0 helpful votes
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Very good selection, but not so good shipping
September 15, 2021
Updated review

Brighter blooms has perhaps the best selection for different hydrangea.
However, on arrival the plants did not fare well. Most were crushed in the box and required severe pruning. Customer service suggested we give them a rest in a cool, shady area to recover. After 2 weeks it looks like they will all survive, though, at least two will take much longer to fill out. I will probably try to buy locally next time and be assured healthy stock is obtained. For the price of these, you would think that healthy stock would be guarenteed.

Date of experience: September 13, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your plants arrived! We appreciate you giving them some time to recover and are glad they are beginning to recover! We have reached out privately to see what we can do to improve your experience!


Easy to order and payment proces simple
August 23, 2021
Previous review

Easy to order and payment proces simple.
Excellent discription of plants.

Date of experience: August 23, 2021
Oregon
1 review
0 helpful votes
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Plant arrived 1 wk later than tracking # stated. When it arrived all the leaves were completely dried out. The soil was still wet.

Date of experience: September 13, 2021
Ohio
1 review
0 helpful votes
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Fall planting
September 13, 2021

Easy and I liked the recommended additions to help with the planting process

Date of experience: September 13, 2021