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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Plant arrived after a long shipment transit with all leaves falling off and withered.
I received the tree pretty quickly but the plant I received was in pretty poor shape and now it appears to be dying. I repotted it immediately but it's not bouncing back. It may have been shipped during en especially hot period and the box was pretty banged up when it got to me.
We're sorry to hear that your plant isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
This company has the best customer service Ever, great communication
The ornamental grasses I ordered came in excellent condition, they did not look very stressed at all. They were QUITE root bound, so I had to trim them up a lot before planting them. It took about 5 minutes per plant, I've never had to grab shears to rip off the root ends before! They were so matted my hands were no match.
BUT, I planted them and heavily watered for a few days, and they're all doing quite well in my yard. These plants were pricy, but definitely worth it for the quality.
Lime tree arrived but the top 3 inches had been damaged. (Bent). I carefully attached an extension to the support, We made the gift and will hope that the top mends
Easy to navigate. My plants looked a little rough when they arrived (shipping my guess) but I've had them in the ground for about a week. My coral knock out rose looked the worst. Lots of busted branches etc. I trimmed off the dead stuff and today I see new leaves popping out! The autumn embers encore azalea looked great out of the box and has been blooming wonderfully. Lastly, the Tonto Crape Myrtle also had many busted branches but it has new growth already as well. Very happy with my plants. For reference I did put root rocket and organic mix in with the ground soil.
Simple ordering. Looking forward to receiving the Tree.
Thanks, Thomas
Simple ordering. Looking forward to receiving the Tree.
Thanks, Thomas
Adorable and arrived in good condition, came very quickly in only 3-5 days. Website is easy to navigate
I have ordered a number of times and it is always great product. Smart packaging and the plant arrives in good shape.
This was my first time ordering a plant online, my experience good and was as described on their website.
Great customer service, including phone ordering. Polite, knowledgeable with good info on merchandise.
The two fig plants I received were in great carton box package and wrapped very well. They were in perfect shape. I couldn't be more excited to see the plants that were very well protected.
Website is great, was very excited about getting these roses. I've just received them for the second time, again they are dead/damaged. Customer service was very nice to deal with the first time, hopefully they will be so good the second time.
I ordered an avocado tree with a 'fast start' package. I don't know what that is, but I did not get it. I emailed them, and they sent a plastic pot with some guys picture on it. I complained again, and they sent another pot. I complained a third time, and got another pot. Just ridiculous.
We are so sorry that this happened! We have reached out privately and were able to resolve this!
I could not be more thrilled with the customer service department and also the healthy condition my trees arrived in. I will definitely be placing another order soon.
Wow, My trees look great. I ordered 3 and then had to wait for the hurricane to pass before i planted them. They looked great the day I unboxed them, and they still looked great 3 days later when I planted them. They have new growth and are looking happy. Thankx
I received two different plants after my initial order was found in questionable condition. The new plants were on my door step before I found the apologetic email. Very satisfied. I will be ordering more plants. Thank you for the excellent customer servise
Brighter blooms has perhaps the best selection for different hydrangea.
However, on arrival the plants did not fare well. Most were crushed in the box and required severe pruning. Customer service suggested we give them a rest in a cool, shady area to recover. After 2 weeks it looks like they will all survive, though, at least two will take much longer to fill out. I will probably try to buy locally next time and be assured healthy stock is obtained. For the price of these, you would think that healthy stock would be guarenteed.
We are so sorry to hear how your plants arrived! We appreciate you giving them some time to recover and are glad they are beginning to recover! We have reached out privately to see what we can do to improve your experience!
Easy to order and payment proces simple.
Excellent discription of plants.
Plant arrived 1 wk later than tracking # stated. When it arrived all the leaves were completely dried out. The soil was still wet.
Easy and I liked the recommended additions to help with the planting process
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We are so sorry to hear how your plant arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!