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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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California
2 reviews
0 helpful votes
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Tulip Poplar Tree Purchase & Delivery
September 13, 2021

Quick & easy select, order, & purchase of the tree my wife wanted. Thanks!

Date of experience: September 13, 2021
Tennessee
1 review
0 helpful votes
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Dwarf hydrangea tree
September 13, 2021

Tree arrived in perfect shape with a couple of blooms. It's looking good after planting. Arrived quickly as well.
Happy planter!

Date of experience: September 13, 2021
South Carolina
1 review
0 helpful votes
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Fast delivery!
September 13, 2021

Good so far. Spring blooms will tell the tale. Plant was in great shape when it arrived.

Date of experience: September 13, 2021
District of Columbia
1 review
0 helpful votes
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Beautiful
September 12, 2021

I have a beautiful experience with my first new Gardenia and I can wait for spring to see the flower.
I planted one in from the house and one on the back yard and are doing so well.

Date of experience: September 12, 2021
Georgia
1 review
0 helpful votes
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Good quality healthy plants!
September 12, 2021
Updated review

Really easy to choose and see what you are ordering with price. The plants I have purchased have been healthy, nicely packed / packaged plants /trees. Worth the price you pay. Always received within a time frame told.

Date of experience: September 12, 2021

Really easy to choose and see what you are ordering...
August 22, 2021
Previous review

Really easy to choose and see what you are ordering with price.

Date of experience: August 22, 2021
Wisconsin
1 review
0 helpful votes
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Crimson Maple
September 12, 2021

First tree received was definitely dead. Replacement tree was ordered easily enough just hoping now that it makes it through the winter to spring.

Date of experience: September 12, 2021
Texas
2 reviews
0 helpful votes
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LIFE SPAN OF PLANTS
September 15, 2021

ALTHOUGH THE PLANTS ARRIVED IN A TIMELY FASHION AND LOOKED GOOD OF THE 12 PLANTS I ORDERED 4 OF THE AZALEAS HAVE DIED THIS MAY BE NORMAL BUT I DIDN'T DO
ANYTHING DIFFERENT WHEN PLANTING THE GARDENAS HAVE SURVIVED AND LOOK GREAT

Date of experience: September 11, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry that some of your plants didn’t make it! We have reached out privately to help!

California
1 review
0 helpful votes
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Arrived Almost Dead
September 15, 2021

My fig plant arrived dry with shriveled leaves that fell off within one day. I am trying to resuscitate it.

Date of experience: September 11, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your fig tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Georgia
1 review
0 helpful votes
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Kumquat
September 11, 2021

My tree is beautiful. I will absolutely purchase other plants from you.

Date of experience: September 11, 2021
Minnesota
1 review
0 helpful votes
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Awesomeness!
September 11, 2021

They had replaced a tree for us that was not going well. It went very smoothly. Jessica done a fantastic job and was very quick to the punch. We are still waiting on it to take off but looks to be ok. Thank you again! Our 16 trees look great so far! Next spring we will have that beautiful whiteness down our lane

Date of experience: September 11, 2021
Virginia
1 review
0 helpful votes
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Thumbs up!
September 10, 2021

Plants arrived quickly They were a little dry when they got here so I got them in the ground that same day and now they're thriving I would recommend them

Date of experience: September 10, 2021
Tennessee
1 review
0 helpful votes
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Great Products / Shipping Not So Much
October 10, 2021

I was so looking forward to my White Dogwoods and Gardenia's to arrive. When I received the email that they had I couldn't wait to get home and suprise my Husband. The suprise was on me because they were no where to be found. I called and let then know and even put a trace from FedEx on it and still came back delivered to the front porch which I know for a fact was not as I have a Ring Door bell and would have seen it being delivered. Then 2 days later my neighbor 3 houses down came to tell me that I had a couple of boxes in the back of his truck from a bloom place. I was livid to say the least. Once I got them home the tree's were almost dead and the frost proof Gardenia's were barely hanging on. So 500.00 plus dollars on the edge of being thrown away. If it wasn't for the grace of God, power of prayer and a lot of water after planting I would have lost both tree's and all of the Gardenia's instead of 1/2 of the 6pk of Gardenia's. I'm still not out of the woods on the 1 Dogwood but I do have the 2 yr warranty so we'll see.

Date of experience: September 10, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry to hear that the carrier delivered your plants to the incorrect address! We have reached out privately to help make this right!

Texas
1 review
0 helpful votes
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Shipping
September 10, 2021

Plants arrived 2 days late, in bad shape, still trying to get them in good shape

Date of experience: September 10, 2021
Oregon
1 review
0 helpful votes
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First time buyer very happy
September 9, 2021

Easy to navigate website with a great assortment of plants to choose from. Easy to see plants that grow well in my zone. Detailed information about each plant and plenty of photos!

Date of experience: September 9, 2021
New York
1 review
0 helpful votes
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Banana tree
September 9, 2021

Ordered a banana tree. Delivered in perfect condition. Had it 3 weeks now and new shoots are sprouting. Very happy with purchase. Not the first item ordered from BrighterBlooms and certainly not my last.

Date of experience: September 9, 2021
Oregon
1 review
0 helpful votes
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Great experience
September 9, 2021

Plants were in great condition………………………………………………..

Date of experience: September 9, 2021
Pennsylvania
1 review
0 helpful votes
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Ultimately Successful
September 9, 2021
Updated review

The delivery was a problem but the customer service made up for it. Rachael was very responsive.

Date of experience: September 9, 2021

The plant has not arrived!
August 30, 2021
Previous review

The plant has not arrived!

Date of experience: August 27, 2021
Iowa
1 review
0 helpful votes
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Return shopper
September 8, 2021

Unfortunately my first time shopping with BB was a much better experience. 50% of my purchase was old and dead. The other 2 pieces seem to be thriving!

Date of experience: September 8, 2021
California
2 reviews
0 helpful votes
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Disappointed new customer
September 9, 2021
Updated review

I received my 3 orders, two a week or so ago and the last two days ago. The last one was the worse. It came with 3 broken branches and it was very dry and some of the soil was not covering the roots and this was the way with the other shipments. There was nothing to cushion the plants from moving around, so they lost a lot of leaves. I couldn't plant them right away, so I added more soil to the pots and gave them a good watering, I don't know if they were sitting somewhere along the way too long. Hoping once I get them into the ground, they will perk up. Don't know if I will order again.

Date of experience: September 8, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!


It's easy to order, but I still have two orders unfulfilled
August 30, 2021
Previous review

It's easy to order, but I still have two orders unfulfilled.

Date of experience: August 30, 2021
Virginia
1 review
0 helpful votes
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Peach and Cherry Tree order
September 8, 2021

A branch was lost on the cherry tree due to delivery but otherwise well packed. We put them in the ground the very next day and they seem to like their home so far. Can't wait to see them in the spring (VA winters are a bit unpredictable these days).

Date of experience: September 8, 2021