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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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New York
1 review
0 helpful votes
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Great customer service!
September 28, 2021

My original order was never delivered to my house, so I contacted customer service. They helped me get my order delivered in a timely manner.

Date of experience: September 28, 2021
Washington
1 review
0 helpful votes
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Great product delivered well
September 28, 2021

I bought 5,1 gallon shrubs from you. The shrubs were packed well, arrived healthy and were easy to plant. I was very happy with my purchase and experience with BrighterBlooms.

Date of experience: September 28, 2021
Ohio
1 review
0 helpful votes
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Tree
September 28, 2021

Delivery took longer than expected and was delayed once or twice. The tree was smaller than expected. It looks like a stick with a few branches.

Date of experience: September 28, 2021
Indiana
1 review
0 helpful votes
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Fast delivery
September 27, 2021

Sent as a gift for new home. Anxious to see rose bush when I visit.

Date of experience: September 27, 2021
Tennessee
1 review
0 helpful votes
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Great purchase experience
September 27, 2021

I purchased a 3-4 foot Meyer lemon tree as a gift for my parents. It arrived in just a few days in great shape, and they loved it!

Date of experience: September 27, 2021
Michigan
1 review
0 helpful votes
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Good product
September 27, 2021

Convenient process, good quality plants. No complaints and thanks

Date of experience: September 27, 2021
Maryland
1 review
0 helpful votes
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All Good
September 27, 2021

Plants looked good, nicely packaged, I planted immediately and they are still alive

Date of experience: September 27, 2021
New York
1 review
0 helpful votes
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Plants arrived dead
September 28, 2021

All the plants I ordered arrived dead! Couldn't get someone on the phone to let them know how disappointed I was so I have been going back and forth with emails. They have not agreed to give me my money back. Told me to keep them for a few weeks and see if they come back.

Date of experience: September 27, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! Shipping stress can cause plants to wilt and even drop leaves but typically make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!

California
2 reviews
3 helpful votes
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BrighterBlooms is great!
September 27, 2021
Updated review

My first tree died and got a replacement due to my 1-year warranty. The replacement tree arrived and is growing just fine. I really appreciate the "no-nonsence" approach BrighterBlooms takes on all of it's product. They are great to do business with. I will definitely purchase from them again.

Date of experience: September 27, 2021

Quick
April 12, 2021
Previous review

Quick. No nonsense. Very satisfied.

Date of experience: April 12, 2021
Maryland
1 review
0 helpful votes
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Found my magnolia jane
September 27, 2021

Easy to use website. Came promptly in the mail. Would use them again!

Date of experience: September 27, 2021
Massachusetts
1 review
0 helpful votes
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Received the two trees on time, very good customer service. The two trees are really at different stage of their growth so hard to tell. Time will tell if the white-ish dry leaves in numbers are normal or not.
I took the warranty on both trees so we will see.

Date of experience: September 27, 2021
Texas
1 review
0 helpful votes
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Almost-Dead plants
September 28, 2021

I unpacked my plants immediately - I was so excited; this is my new home and these were to be the very first plants to root in the ground. But, alas - when I opened up the boxes, inside I found twigs and dead leaves. I have planted them still... and I have given them nutritious soil and daily watering - and I pray for hem to recover.

Date of experience: September 26, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants when they arrived! We are reaching out to get some photos so we can assist you further!

Colorado
1 review
0 helpful votes
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The trunk diameter is too thin
September 28, 2021

The trunk diameter is too thin comparing the tree's height. The tree's height is 6'-7' that I bought. But the trunk diameter is only 1/2"! Belsize, the leaves on the tree are very little.

Date of experience: September 26, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Oklahoma
2 reviews
13 helpful votes
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Over priced
September 28, 2021

Your system refused to let me use a preferred credit card and after trying a number of times I had to use one with higher interest!

Date of experience: September 25, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry for the issues when placing your order! Thank you for the feedback and we'll take a look!

Georgia
3 reviews
15 helpful votes
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Little lime
September 25, 2021

My little lime light came in perfect condition! This is the second tree I have ordered and they come very well packaged.

Date of experience: September 25, 2021
Texas
1 review
0 helpful votes
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Waiting to see.
September 25, 2021

My plants were had come loose from their shipping pots snd the dirt was in the bottom of the box. We went ahead and planted but they are not doing well. Hopefully they will make it.

Date of experience: September 25, 2021
Texas
1 review
0 helpful votes
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Took to long to deliver.
September 25, 2021

Shopping experience was good and the plant looked great, but it took it two weeks to deliver.

Date of experience: September 25, 2021
Maryland
1 review
0 helpful votes
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BB review
September 25, 2021

Had to input information twice. No estimated delivery date provided

Date of experience: September 25, 2021
Illinois
1 review
0 helpful votes
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Trees
September 25, 2021

Everything was great you had a good selection of items to choose from

Date of experience: September 25, 2021
Pennsylvania
1 review
0 helpful votes
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Dogwood Sprout
September 24, 2021

I sent this tree as a gift. I was the srsted height 2-3 feet. But essentially it was a stick with 3 leaves on it reminiscent of Charlie Browns Chrisrmas tree. I wasnt expecting lush but wasnt expecting barren.

Date of experience: September 24, 2021