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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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My original order was never delivered to my house, so I contacted customer service. They helped me get my order delivered in a timely manner.
I bought 5,1 gallon shrubs from you. The shrubs were packed well, arrived healthy and were easy to plant. I was very happy with my purchase and experience with BrighterBlooms.
I purchased a 3-4 foot Meyer lemon tree as a gift for my parents. It arrived in just a few days in great shape, and they loved it!
All the plants I ordered arrived dead! Couldn't get someone on the phone to let them know how disappointed I was so I have been going back and forth with emails. They have not agreed to give me my money back. Told me to keep them for a few weeks and see if they come back.
My first tree died and got a replacement due to my 1-year warranty. The replacement tree arrived and is growing just fine. I really appreciate the "no-nonsence" approach BrighterBlooms takes on all of it's product. They are great to do business with. I will definitely purchase from them again.
Easy to use website. Came promptly in the mail. Would use them again!
Received the two trees on time, very good customer service. The two trees are really at different stage of their growth so hard to tell. Time will tell if the white-ish dry leaves in numbers are normal or not.
I took the warranty on both trees so we will see.
I unpacked my plants immediately - I was so excited; this is my new home and these were to be the very first plants to root in the ground. But, alas - when I opened up the boxes, inside I found twigs and dead leaves. I have planted them still... and I have given them nutritious soil and daily watering - and I pray for hem to recover.
We're sorry to hear about the concerns with your plants when they arrived! We are reaching out to get some photos so we can assist you further!
The trunk diameter is too thin comparing the tree's height. The tree's height is 6'-7' that I bought. But the trunk diameter is only 1/2"! Belsize, the leaves on the tree are very little.
We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Your system refused to let me use a preferred credit card and after trying a number of times I had to use one with higher interest!
We are so sorry for the issues when placing your order! Thank you for the feedback and we'll take a look!
My little lime light came in perfect condition! This is the second tree I have ordered and they come very well packaged.
My plants were had come loose from their shipping pots snd the dirt was in the bottom of the box. We went ahead and planted but they are not doing well. Hopefully they will make it.
Shopping experience was good and the plant looked great, but it took it two weeks to deliver.
Everything was great you had a good selection of items to choose from
I sent this tree as a gift. I was the srsted height 2-3 feet. But essentially it was a stick with 3 leaves on it reminiscent of Charlie Browns Chrisrmas tree. I wasnt expecting lush but wasnt expecting barren.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're so sorry to hear how your plants arrived! Shipping stress can cause plants to wilt and even drop leaves but typically make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!