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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Quick and easy. On line chat was very helpful Called for more help and the representative was helpful as well.
Both deliveries of 3 gal Autumn Fire azaleas arrived as scheduled and in excellent condition,
The tree that I received died a few weeks after planting it. I contacted customer service and they shipped a new tree to me the same day. The new tree has been planted and is doing great!
Great selection of trees and shrubs, and pricing was great
I got all three plants, two kind of smashed, but all are doing well. It's exciting to watch them recover from their journey and become very pretty additions to my living room.
FedEx decided to let my tree sit in their shipping hub for 5 days past the original delivery date. When it showed up completely dead, I contacted Brighter Blooms and explain what happened. They put an order in for a new tree right away, no problem. Because of this amazing customer service, I will be purchasing directly from them in the future.
BB has a great selection of plants. The plants arrive quickly and it's amazing how good of shape they are in when they arrive. BB has great responsive and kind customer service.
Great Selection, good prices. Plants arrived on time and in great shape. Planted them and they are blooming and thriving.
We received a hydrangea tree that was damaged in delivery and they sent us new one right away. Cannot wait to see it in the summer next year.
3 out of 5 trees was bad packing, the Asian pear shipped from California, everything very good from packing to the tree itself, the trees from sc all bad packing
This tree was delivered in a timely manner as to replace one that did not survive. Although this tree had a thicker trunk and more stems at the crown, two of them were broken and every leaf of the tree was affected by spotted leaf disease. Waiting to see if it will survive, but not particularly happy that a diseased tree was sent.
Great customer service. The tree was quite scrawny and delicate with most of the leaves fallen off in the box when I received it... it seems healthy enough, so I guess that's what matters most.
Hi
The tree seems health. I will keep my eye on its status
Thanks
The order came in in a reasonable period of time. The plant was pretty much bare root as the soil had pretty much spilled out. The cardboard on top of soil should have been taped in place to prevent the issue. All I can do now is wait to see if it lives. All the leaves are dry & are falling off. Doubt it will have time to get new leaves before frost. The dogwood I have is starting to turn.
We're sorry to hear about the concerns with your plant when it arrived! We are reaching out to get some photos so we can assist you further!
I've been looking for a pink willow tree for a long long time, I'm excited is finally here. The baby tree came home tallish (6 ft) but with not many branches, it looks tall but so so little. I am hopeful coming spring our tree will flourish. Too soon to tell, but hopeful.
We were very pleased the plants were in good shape when they arrived planted them they are doing great ordered from a different company plants came bad shape over a thousand dollars wasted company wouldn't do anything about it so we will be returning customers To BrighterBlooms Thank you
Hopefully this isn't an expensive lesson as the tree appears dead!
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
My plants arrived quickly and in perfect condition. Would order again.
First time buyer on line, but all round great experience!
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!