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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very quick and easy to order. No cost shipping and varity of products is what first attracted me. I was familiar with my local garden nursery selection and prices and found BrighterBlooms advertised prices competitive and offered a larger selection. I was shocked to see the plants when they eventually. They were All were much shorter and smaller than advertised. I selected and purchased several 3-4' shrubs. What arrived was no taller than 11". Not only do I have no use for an 11" shrub, I could have purchased that same product at Home Depot for about $80.00 less than what I paid. Same issue with the trees and fertilizer I purchased.
Big long box arrived on my porch. Opened it up and... voila!... two perfect bamboo plants. Larger and healthier than I expected. I will be ordering more plants.
I bought two shrubs. One did fine and the other died. They replaced the bad one with a much better shrub which is doing fine.
We paid 160.00 for a ginkgo 5-6 foot tree and it basically looks like a twig with a few leaves. I emailed them but got no reply other than to acknowledge my email
We ordered a magnolia tree for my wife's bday. It came on time and is fine. But this site is just like flower websites. They rip you off on shipping, and to get free shipping you have to buy more stuff. I really wouldn't be complaining, but this review website asked me my opinion.
Ordered a meyer lemon tree that came damaged. The team quickly sent a replacement and ensured delivery. Happy customer
All the leaves on the pear tree were dried and felt off. Lemon tree with no branches but only one stick.
We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!
Our order came very quickly and in great shape! Would order again from BrighterBlooms!
My olive tree arrived with a web full of bugs or mites. So so disappointed in this purchase and company. I called them and did get my warranty but would never order from here again.
We are very sorry that this happened. We assure you that we treat our plants often but we are an outside nursery. We're glad we were able to make it right!
I love the tree! Arrived with most leaves gone and a broken tip but after being planted for almost a month it's starting to regrow. I can't wait to see the beautiful flowers in the spring.
Website hard to use. Wanted to send card and could not find that area. Plant arrived after around a week with brown leaves and burnt ends.
We're so sorry this was missed! We've been able to get this added for you!
On-line ordering was quick and efficient. Received the plant in good conditions and now blooming in the ground.
The plants don't look very healthy. There are spots on the leaves and they're curled.
We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!
I ordered a Tonto crape myrtle and the first one arrived with all the leaves off and looking dead.
I really appreciate you immediately sending another one out the next day and it is doing great.
I ordered a camelia and it arrived in excellent condition. Green leaves and very well packaged.
The leaves were dry and fell out few days after few days planting. However they grew again very well and seems everything good now.
Had to call 3 times for order to be completed. I would not order again.
So quick and easy to order your plants from. Will buy again.
Customer service was excellent… Patient with my questions and accurate shipping information. Would definitely buy from this company again.
Great products! And service as well as fast delivery. Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry to hear about the disappointment with your tree and that your email never came through to us! We have reached out privately to help!