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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Michigan
8 reviews
5 helpful votes
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Magnolia tree
October 9, 2021

I got a tree with green leaves on it! Can't wait for the tree to grow!

Date of experience: October 9, 2021
Texas
2 reviews
0 helpful votes
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Pink Velour Crape Myrtles
October 9, 2021

Great receipt of both trees
They have been planted and looking well

Date of experience: October 9, 2021
Oregon
1 review
0 helpful votes
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I was worried the shipping delay would harm the trees - But to my surprise they were both fine.
I am Happy - Klair

Date of experience: October 8, 2021
New York
1 review
0 helpful votes
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Cherry tree
October 8, 2021

The tree was received promptly and larger than expected.

Date of experience: October 8, 2021
Virginia
1 review
0 helpful votes
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Great customer service
October 9, 2021

I ordered two avacado trees. I got an email from Brighter blooms saying delivery on Saturday. Fedex kept delaying delivery for five days. When they finally arrived the trees were dead and one broken. I called Brighter Blooms and explained what had happened. They immediately said they would send two more. The new trees arrived and they are just beautiful. Their customer service was wonderful. Great job Brighter Blooms. You have a customer for life!

Date of experience: October 8, 2021
Texas
3 reviews
0 helpful votes
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Soft Caress Mahonia
October 11, 2021

I ordered 2 mahonia's, the box was delivered upside down and the largest top branch on one plant was broken off. I called Home Depot and they ordered a replacement, it arrived the same way, broken. I am supposed to receive a third replacement today, 10/8.
The carriers are not paying attention to the "this side up" and the boxes are flimsy.

Date of experience: October 8, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry for how your plants keep arriving! We have reached out privately to help!

Pennsylvania
1 review
0 helpful votes
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Boxwoods and lavender
October 7, 2021

Packaged professionally and secure. Arrived on time. All plants were healthy and viable. All looks beautiful in our yard.

Date of experience: October 7, 2021
Illinois
1 review
0 helpful votes
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Promise of color
October 7, 2021

Japanese maple with red bark. If it lives up to promise, should make great colorful accent to new deck.

Date of experience: October 7, 2021
Alabama
1 review
0 helpful votes
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Fescue Lawn Seed SURPRISE
October 7, 2021

Lesco Grass Seed 50lbs x 3. Excellent. Planted 1 week ago and in 6 days up. 8 days looks GREAT. Shocked on how quick. Looks like very full germination; no missed spots. My lawn service helped do the heavy work--they were shocked what it looks like in a week. Best in neighborhood.

Date of experience: October 7, 2021
Maine
1 review
0 helpful votes
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Jaanese Maple
October 6, 2021

The Japanese maple tree I ordered was well packed. I planted it the day after it arrived, and it seems to be doing well. The leaves are still on the tree and it seems very happy.

Date of experience: October 6, 2021
Georgia
1 review
0 helpful votes
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Good job!
October 6, 2021

So far so good. Waiting for the plants to grow. Hoping for the best.

Date of experience: October 6, 2021
New York
1 review
0 helpful votes
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Not so Happy
October 11, 2021

I order 5 Tri color willow shrubs. All 5 came in a the same time. Although the 5 shrubs were healthy, only 1 looked great. The 3 other were okay, and one looked terrible. I wish there had been some consistency in quality of the plants I revived. Unfortunately the review process does not allow me to upload a picture.

Date of experience: October 6, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Minnesota
1 review
0 helpful votes
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Sugar maple
October 6, 2021

I mistakenly ordered the wrong tree, when I realized it I immediately called and they fixed the entire situation. It was awesome

Date of experience: October 6, 2021
Massachusetts
1 review
0 helpful votes
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Great
October 6, 2021

Everything was fine thank you - i really dont have much more to say and do not like that I cannot just submit this without adding a bunch of stuff in this box

Date of experience: October 6, 2021
New York
3 reviews
0 helpful votes
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Owner
October 6, 2021

My Plants came in perfect condition, packed very well. I would highly recommend their professional service to purchase a plant again.

Tom D

Date of experience: October 6, 2021
Texas
1 review
0 helpful votes
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Rose plants
October 6, 2021

I planted immediately due to was very surprised how they were packaged. Crammed in small box and pretty much dead looking. Now have to dig them up because they are almost all the way dead.

Date of experience: October 5, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your plants arrived! We have reached out privately to help make this right!

Florida
1 review
0 helpful votes
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Happy customer!
October 5, 2021

Super easy and good variety of products. Will recommend to friends!

Date of experience: October 5, 2021
New Jersey
2 reviews
0 helpful votes
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Red maple tree 6-7 ft
October 5, 2021

I was surprised that tree looked like a twig although it was 6 ft. I filed a claim and another one was sent. It had more leaves but I felt very overpriced for product. Also. I was surprised to get 2nd tree as they did not notify me that another tree will be sent

Date of experience: October 5, 2021
South Carolina
1 review
0 helpful votes
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Beauty
October 5, 2021

Easy as pie, received quickly and in great condition

Date of experience: October 5, 2021
Tennessee
1 review
0 helpful votes
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Great plants
October 5, 2021

Came on time and in great shape. Truly outstanding looking plants.

Date of experience: October 5, 2021