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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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New Jersey
1 review
0 helpful votes
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Great product!
October 13, 2021

We ordered a dogwood tree. It came nicy packaged, very healthy looking and with clear planting instructions. So so happy with the product! We will definitely be ordering again!

Date of experience: October 13, 2021
Oklahoma
1 review
0 helpful votes
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You got 5 stars ----------------------------------------------------------------------------------------------------------------------

Date of experience: October 13, 2021
Georgia
1 review
0 helpful votes
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The Gift of a Magnolia
October 13, 2021

Great site and easy ordering process - highly recommend!

Date of experience: October 13, 2021
Louisiana
6 reviews
0 helpful votes
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Beautiful Plants
October 13, 2021

I purchased 6 English Dwarf Boxwoods for a new garden installed at my home. They came quickly & in great condition. Now all are thriving in their new location.

Date of experience: October 13, 2021
California
1 review
0 helpful votes
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Beautiful plants delivered quickly
October 12, 2021
Updated review

Quick, easy, helpful information, great descriptions of plants.

Date of experience: October 12, 2021

Quick, easy, helpful information
October 2, 2021
Previous review

Quick, easy, helpful information

Date of experience: October 2, 2021
Minnesota
1 review
0 helpful votes
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Great quality
October 12, 2021

Fast and easy delivery, plants in great condition. Would purchase again!

Date of experience: October 12, 2021
New Jersey
1 review
0 helpful votes
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It seems to be a hit and miss experience - I received two great plants, 3 acceptable and 4 with disease, chewed leaves, brown edges, etc. I did not get to photograph them before my yard guy threw them out, so I couldn't reply to the ticket with the pictures requested.
So that was the end of customer service, my ticket was closed.
I will not order again, and will be sure to tell my friends/family to avoid it, too

Date of experience: October 12, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We are reaching out privately to help!

South Carolina
2 reviews
0 helpful votes
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Olive Tree for my new DIL
October 12, 2021

Brighter Blooms provided a gift for my son and new DIL for their new house. They were excited to receive it and pleased with the condition upon arrival. Thanks so much.

Date of experience: October 12, 2021
Maryland
2 reviews
0 helpful votes
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GOOD EXPERIENCE
October 11, 2021

Quick shipping plan t in good condition, good communication.

Date of experience: October 11, 2021
Georgia
1 review
0 helpful votes
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Dependable!
October 11, 2021

Shopping experience was nice, now I need to see how fast the bushes will get to me.

The snowball bushes arrived on time as promised and in good condition. They have been planted, and I am excited to see them mature and bloom!

Date of experience: October 11, 2021
Virginia
1 review
0 helpful votes
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Ugly looking tree
October 11, 2021

My first one was sick when it arrived and even with a special treatment did not work. The second one that was sent was ugly looking. Just tall and few sprigs.

Date of experience: October 11, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your replacement arrived! We have sent a private message to get some photos so we can take a look and help out!

Minnesota
1 review
0 helpful votes
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Greatness.
October 10, 2021

Easy Peasy, thank you. Looking for the trees. Site was easy to navigate and gave great information.

Date of experience: October 10, 2021
Kentucky
1 review
0 helpful votes
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Tree doing well!
October 10, 2021

Tree arrived well-packaged. Planted right away and it's doing well.

Date of experience: October 10, 2021
New York
1 review
0 helpful votes
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Garden Projects
October 10, 2021

Really nice! There are more selections and good service. Easy to contact by the phone and representatives are helpful. But products are not good as described on the website, so some are overpriced.

Date of experience: October 10, 2021
Oregon
1 review
0 helpful votes
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Excellent plant
October 10, 2021

Really nice quality plant, larger than expected and nicely shipped

Date of experience: October 10, 2021
New York
1 review
0 helpful votes
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Happy Camper
October 10, 2021

It was a simple process. You find a tree you like read the description so you know if it will do well in your area. It takes the guess work out of it. I ordered it and 3 days later it was at my house.

Date of experience: October 10, 2021
Wisconsin
1 review
0 helpful votes
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Wonderful
October 9, 2021

Shopping was easy and the service was exceptional! I called them and was hoping I could use my coupon for being a first time customer and they let me use it. It shipped fast with no damage to the tree that I ordered.

Date of experience: October 9, 2021
Wisconsin
1 review
0 helpful votes
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Time will tell.
October 9, 2021

Easy shopping. Plants arrived promptly. Plants not in best of shape. Will see what happens after repotting and fertilizing.

Date of experience: October 9, 2021
Massachusetts
1 review
0 helpful votes
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Pretty small plants but they'll grow
October 9, 2021

They came and I put them in the ground. I'll let you know if I'm eating blueberries next summer.

Date of experience: October 9, 2021
Texas
1 review
0 helpful votes
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Very satisfied
October 9, 2021

Very satisfied very satisfied very satisfied very satisfied

Date of experience: October 9, 2021