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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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Illinois
1 review
0 helpful votes
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Delivery
September 24, 2021

Don't use fedex. Package was damaged. Delivery was late. Hoping the plants will survive the stress of late delivery and being delivered upside down without any dirt in them. Would like to order again but not sure about fedex

Date of experience: September 24, 2021
Alabama
1 review
0 helpful votes
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Would buy it again
September 24, 2021

Easy to use site, very helpful information, and easy checkout so far. Shipping estimates don't apply to orders placed on Friday afternoon, fyi. My order didn't ship until Monday or Tuesday and had a delay in transit but I think that was weather related and it still arrived faster than other sites it's just something I wish I would have known ahead of time or that had been clarified anywhere on the website.

Date of experience: September 24, 2021
Michigan
2 reviews
0 helpful votes
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Aspen
September 24, 2021

Great experience and showed up perfect. Very impressed.

Date of experience: September 24, 2021
Michigan
1 review
0 helpful votes
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Super easy!
September 24, 2021

Found what I was looking for very easily, checkout was quick and simple. Too easy!

Date of experience: September 24, 2021
California
1 review
0 helpful votes
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Tree delivered poor
September 23, 2021

The tree I ordered as a gift for someone was delivered and left out in the sun. It was a very hot day and my mom (who I bought the tree for) thought it was going to die because it was all shriveled and overhead. It's been two weeks and with lots of love she has been able to save it but, your delivery people should strongly consider leaving plants, trees, etc. in the shade so they don't kill them.

Date of experience: September 23, 2021
Indiana
3 reviews
0 helpful votes
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Lemon/lime tree bundle
September 23, 2021

Was worried about shipment and quality of trees., but I was pleasantly surprised! Trees arrived fast and in great condition. My son loved his bday gift!

Date of experience: September 23, 2021
Oregon
3 reviews
0 helpful votes
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Just a bit of redirect slowed down the checkout process

Date of experience: September 23, 2021
Illinois
2 reviews
0 helpful votes
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My order was damaged in shipment, and BrighterBlooms didn't hesitate to send a replacement tree right away. Thanks again!

Date of experience: September 23, 2021
Ohio
1 review
0 helpful votes
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Had trouble initially because a much smaller tree arrived instead of the 6-7' I paid for. The delivery took almost 2 weeks and the tree was in poor shape. After a call to customer service, they didn't hesitate to make it right and shipped a replacement tree immediately. The 2nd tree arrived 9 days later and it was in good shape and exactly what we wanted, a beautiful 7' flamethrower redbud tree. We are extremely happy for the great customer service and beautiful tree. We can't wait to see it mature.

Date of experience: September 22, 2021
Texas
2 reviews
0 helpful votes
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First plants ordered were damaged, contacted customer service and they replaced the plant 8 days later. Good work!

Date of experience: September 22, 2021
New York
1 review
0 helpful votes
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New trees in Brooklyn, NY
September 22, 2021

The apple trees look so far good; looking forward for them to grow in the years to come!

Date of experience: September 22, 2021
Ohio
1 review
0 helpful votes
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First time buyer with this site
September 22, 2021

Easy, quick transaction! Everything showed up on time and in good shape.

Date of experience: September 22, 2021
Maryland
2 reviews
0 helpful votes
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Great service!
September 22, 2021

The plants arrived quickly and were very healthy. They're doing fine in their new pots.

Date of experience: September 22, 2021
Texas
1 review
0 helpful votes
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Hope my plants make it
September 23, 2021

It was very hot in Texas when my plants were delivered. Even though they were planted shortly after arrival, they did not fare well. They did send me one replacement, but the other two are barely hanging on.

Date of experience: September 21, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear that your replacements are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Ohio
1 review
0 helpful votes
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Excellent service
September 21, 2021

Excellent Service and products as always. The company also has a wide array of choices.

Date of experience: September 21, 2021
California
1 review
0 helpful votes
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Dead leaves
September 21, 2021

My Jacaranda tree arrived with all the leaves and branches fallen off. I've planted it and is just a stick now with a couple of sprouts off the top. We'll see how it does. Keeping my fingers crossed.

Date of experience: September 21, 2021
Louisiana
1 review
0 helpful votes
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Winter blooms
September 21, 2021

So excited to have buds on delivered plants in September!

Date of experience: September 21, 2021
Washington
1 review
0 helpful votes
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Beat up and in sad shape
September 23, 2021

My order was delayed and when I got them two out of the three look like they were half dead I wasn't happy and I won't be using your company anymore

Date of experience: September 20, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your order arrived! We have sent a private message to get some photos so we can take a look and help out!

New Jersey
1 review
0 helpful votes
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Meyer Lemon Trees
September 20, 2021

The plants looked fatigued but I believe it is travel fatigue. I am expecting them to look better upon acclimation

Date of experience: September 20, 2021
Massachusetts
1 review
0 helpful votes
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Sent as a gift.
September 20, 2021

I am assuming that she liked the dogwood tree. It is to be planted soon in her husband's memory. We will miss Gary dearly.

Date of experience: September 20, 2021