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Bravofly UK has a rating of 1.6 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bravofly UK most frequently mention customer service, credit card, and full refund problems. Bravofly UK ranks 168th among Plane Tickets sites.
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After my traumatic experience with previous travel agency which I mentioned from previous review I was hesitant to book again with other international travelling agency fearing that I might facing the same issues. However my instinct prodded me to try once more because in fairness with international travelling agencies they offer the best prices compared to local agencies within our vicinity.It just happens some bad eggs were ruining their reputations.So I search again and fortunately I found this site Bravofly.com which also peddles competitive prices but way ahead better from my previous travel agency. Customer service is superb and very accommodating with all my queries.And added perks they were also offering vouchers that I could utilized on my next trips. Its a worth value of money. I highly recommend them for travelers who were looking for affordable ticket fares.
There is no 0 star rating, don't go with bravofly one of the worst. There customer care team is very rude and miss guided us for cancelling ticket.They will charge like anything if need any further service…. Must to avoid and save money for hassle free flight
My booking id is ******* and would like to reschedule my trip. When i called at 9 AM Copenhagen time they responded to me around 12PM and asking to Fare adjustment: 93.06 EUR extra. I am really not sure why they chosen a flight which has more fare on that day. After that called around 12:30PM and provided the flight details which has less than my price but no response until 5:10PM. No one picking the call in Copenhagen and also no response to my email from last 5 hours. I really not sure why/what takes more than 5 hours to send the quotation. I personal feel before they respond my flight tickets gets changed. Next day got a call from executive to reschedule my flight with out collecting the fare adjustment charge. I feel better that their escalation process was quite good and things happens quickly after few follow up's.
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Dear Prasad K,
We are sorry to read that you are unhappy with the way in which your flight change request was managed but we would like to assure you that customer service is of the utmost importance to us. We aim to manage all our client's requests as quickly and efficiently as possible.
As far as we can see the initial change quote included both a penalty (obligatory and enforced by the airline) as well as a fare adjustment. I will check as to why the flights you proposed weren't available or offered.
As far as I can see we have been able to confirm a change of flights now that suit your needs.
We will be in touch once we've checked how your original change request was handled.
All the best, Sofia