Dear Gina P.

We are truly sorry for the bad comments you have read on the Internet about our company.
Unfortunately these bad reviews can easily be found, but I can assure you that these are just a low percentage of the happy and satisfied customers who book everyday on Bravofly.
Bravofly is one of the major leaders in the online travel industry. We manage thousands of bookings every day and the vast majority of them lead to satisfied customers.
We hope that in the future you will take advantage of our services and become one of our satisfied and regular customers.
Should you wish to talk with us directly please send us a private message
All the best,
Sofia

This is what happened to me. Payment didn't come out for a while, I also didn't receive the email confirmation until a while after. This was all after the payment page had crashed so I didn't think the payment had gone through as I had no confirmation. I emailed the company and rang the airline the next day who dealt with it so easily and said money would be back in my account within 3-5 days. Didn't happen. Bravofly have kept hold of it despite promising a full refund a number of time (both written and verbal). I have it all on email yet they are still saying I can now only have a voucher. Terrible company. If you cancel (even when it is not your fault and they can see a duplicate booking at exactly the same time) you will lose your money

I understand you position, it is worrying, especially when you know that this is a rogue company. You should immediately try to phone them, or email them.
Their telephone is on their website 00442033552107 and their email is
claim-fly@en.customer-travel-care.com. Keep in touch with you credit card company. Good luck.