BravoDateReviews 16,086

Dear Roddy,

Thank you very much for sharing your feedback with us. Voicing your opinion really matters and helps us to improve our services.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

You don't communicate with bots, only real people.

We also would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

Kindly contact us via support@Bravodate.com in case you need any further assistance. We will be there for you!

With best regards,
Bravodate Customer Support

Dear Marcus,

Thank you so much for taking the time to leave us a review. We appreciate it!

It is true, our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

You can continue to use our free membership and there will be no liability for a subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the users' profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

Contact us via support@Bravodate.com if some questions pop up. We will be glad to assist you.

Best Wishes,
Bravodate Customer Support

Dear Tom,

Please be kindly informed that our website is an online-international communication platform where our member’s satisfaction is our primary focus. We review every complaint individually and always strive to resolve any problem in a satisfactory way.

From our end, we do not tolerate such violations as the scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.

I completely understand that chatting with someone online may raise doubts from time to time. You cannot check who is sitting behind the screen and that's what makes you feel so suspicious. The video confirmation is the main way to check whether the person is real. They have to confirm their identity by recording a video and showing her ID document on the camera.

When you make an acquaintance with new people through the Internet, there is always a risk that the person himself pretends to be the one, who you see in the pictures. Thereby, we take a number of preventive steps on our website to settle this question. We are proud of this, because not all communication platforms take such precautions.

Please contact us via support@bravodate.com if any assistance is needed.

Respectfully,
Bravodate Customer Support

Dear Vinman,
Thanks for sharing your feedback.

Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Please feel free to reach out to our support@bravodate.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
BravoDate Support Team

Dear Gary,

I understand how you feel, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we count on your understanding. We are improving our platform to make it more convenient for you to communicate with the members as long as possible. We have big plans to develop our project and our team tries to come up with the best new features to help you avoid any difficulties in communication with your penfriends.

One of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits.
However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

Meanwhile, we are always happy to introduce our bonus system to you that allows getting more complimentary credits each time.

Please reach us via support@bravodate.com in case of any help needed. We are there for you 24/7.

Sincerely,
Bravodate Support Team

Dear Danny,

Thank you for your feedback. We always consider any suggestions from our customers and constantly improve the website for a better user experience.

Please note that every member communicates the way he/she is used to in real life. We cannot and shall not control it. They are here to communicate with other members, to find a pen-friend or even a partner, or for any other purpose they deem fit with our terms and conditions, and they are free to do so. From our side, we try to provide every member with a positive communication experience on the platform. However, each separate customer chooses their own manner of communication as well as whom they want to talk to. Some members may use general messages found on the Internet or translated, e.g. by Google translator or the translator, to set up an initial contact.

We cannot guarantee and do not promise members any specific results from using the platform.
As our website provides every user with a convenient option to communicate in chat or mail sections, we recommend that you discuss everything with the person you are interested in directly to find out if your purposes actually match.

Contact us via support@bravodate.com if some questions pop up. We will be glad to assist you.

Best Wishes,
Bravodate Customer Support

Dear Ryan,
We are to hear sorry your experience didn’t match your expectations.
At this point, we would like to let you know that we would like the opportunity to investigate your feedback further.
Could you please contact us at support@bravodate.com? We’ll work with you to help you on the matter you reported as quickly as possible.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our support@bravodate.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
BravoDate Support Team

Dear Rocco,

Thank you for taking the time to leave us a review.

We would like to inform you, that we have never scammed anyone, and we review every complaint individually. From our side, we do not tolerate scam. In case the investigation results confirm the violation of the rules, such members will be banned on the site.
Other members do not receive any profit from communication with you and credits cannot be transferred to a different member, so there is no way that members can ask for credits.
We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Contact us via support@Bravodate.com if some questions pop up. We will be glad to assist you.

Best Wishes,
Bravodate Customer Support

Dear Donald,

We are grateful that you have decided to leave feedback about our website for communication.
Thank you for sharing your experience of using our platform.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via support@bravodate.com in order to learn the details.

Take care and stay safe!

Best Regards,
Support Team Bravodate

Dear Temekia,

On behalf of our team at Bravodate, thanks for this review. It means a lot to us!
We have both paid and free options, you can contact us to find out more.
Also, you can always contact us to know if there are any special offers for payments, so you can take a deal.

Contact us via support@Bravodate.com if some questions pop up. We will be glad to assist you.

Kind Regards,
Bravodate Customer Support

Dear Ben,

Thank you for taking the time to share your thoughts and feedback with us!

Please be informed that one of the main benefits of our website is that it is not required to pay to become a member and create an account on our platform. You can easily browse profiles, check chat messages and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits.

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally.

From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@Bravodate.com and we will be happy to help you with that.

We are always at your service.

Kind regards,
Bravodate Customer Support

Dear Chris,

We are grateful that you have decided to leave feedback about our website for communication.

We would be glad to learn more about your troubles in using the website as we strive for perfection!
Please, contact us via support@bravodate.com and share all the details regarding your feedback on the platform that you rated 3 stars.

We would also greatly appreciate it if you decide to review the feedback and rate us higher.
Looking forward to your reply!

Best Regards,
Support Team Bravodate