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Bramble Berry

How would you rate Bramble Berry?
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Pakistan
1 review
0 helpful votes
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Lip Balm Tube - Clear
March 16, 2024

The best ones - and they lid & tube come as a set! Love these guys. Color is visible through them, twisting mechanism works perfectly, lids fit snugly, labels stick well to them, and they're a matching set so no worries about having an unintentionally mismatched tube and cap.

Date of experience: March 16, 2024
New York
1 review
0 helpful votes
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I love this fragrance oil! My customers love it and it has become a signature for my brand. I do have to put the maximum amount in my soaps to get the strong scent. It does seem to fade over time so I'm not sure how to help that. But I love this scent so very much. It's sweet and reminds me of picking blackberries in the field by my house growing up.

Date of experience: March 9, 2024
Virginia
1 review
0 helpful votes
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Lotion Bar Kit
April 5, 2024

This kit was very easy and fun to use. The lotion bars are a decent size and it came with all the ingredients you will need. The scent is nice, but I selected a different scent. I like that the kit comes with labels, they are very basic, but they are in sticker paper, so that helps. I placed the bars into cupcake liners to keep the container a little cleaner. I would buy again.

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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I love this fragrance oil! My customers love it and my brand has become identical with it. To get a strong scent in my soaps, I do need to add the maximum amount possible. I'm not sure how to stop it, but it does seem to fade with time. However, I love this fragrance so much. It's sweet and takes me back to my childhood days of picking blackberries in the field beside my house.

Date of experience: March 12, 2024
District of Columbia
1 review
0 helpful votes
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I used Triple Butter Quick Mix in a hot process soap project, my first ever, and I love it! It's creamy, lathers well and makes my skin feel wonderful! It was very convenient having the oils and butters already included and was very easy to use. My only issue is it came with no instructions and no ingredient measurements. Would be so much easier if the amounts and instructions were included with package.

Date of experience: March 12, 2024
California
1 review
0 helpful votes
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I always use Palm Oil in my soaps and always buy from Bramble Berry. Recently I was super impressed with the customer service. I had gotten a message from Ups that my bucket of Palm oil had been completely destroyed when it arrived at the shipping facility in Billings MT. When I called Bramble Berry and told them my recent news, the gal immediately replaced my order with no questions asked! So pleased with the service Bramble Berry provides. I will continue to bring my business to this awesome company!

Date of experience: March 16, 2024
California
1 review
0 helpful votes
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Yuzu Fragrance Oil: This behaved well in CP soap! In my recipe and soaping at cooler temps this FO seemed to decelerate my recipe. I was able to soap using a water discount and still had plenty of time to pour a spin swirl design. If you love citrus you need to try this one. Very soft in the cure.

Date of experience: March 3, 2024
Virginia
1 review
0 helpful votes
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Natural Soap Kit
April 5, 2024

This was amazing! I conquered my fear of lye. It took me a good week and half from when I received the kit. Everything was so easy. I loved all the stuff that came with the starter kit, it made it so easy and so worth the money.i can't wait to get my next kit.

Date of experience: April 5, 2024
Virginia
1 review
0 helpful votes
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I am new on CP soap making, found the videos very educational and easy to follow. I love everything I have purchase from Brambleberry ( butters, oils, fragrance / essential oils, molds, additives, color micas and color blocks, goggles, etc). I will love to see bigger prints in the labels ( specially instruction part of it).

Date of experience: April 5, 2024
New York
1 review
0 helpful votes
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This anise EO is one of my favorites from Bramble Berry. It is potent and long lasting in soaps and perfume oils and goes sooo beautifully with patchouli eo or any of bb's chocolate and coffee fragrance oils. It blends well with florals and vanilla-based scents.

Date of experience: April 7, 2024
Virginia
1 review
0 helpful votes
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Orange 10x Essential Oil: There is no other orange scent that even comes close to how wonderful this scent is, it smells devine and works awesome! This is my only orange I use! I highly recommend this one to absolutely everyone!

Date of experience: April 6, 2024
California
1 review
1 helpful vote
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Absolutely terrible customer service..
August 2, 2023

I placed an order almost a month ago, and still haven't received it. Now I've been told it was damaged, and no one let me know. Customer service was extremely unhelpful and only offered to reship or refund. Didn't even apologize for the month I've waited, with no correspondence. I will never be ordering from them again. Very disappointing.

Date of experience: August 2, 2023
Bramble B. Bramble Berry Rep
over a year old

Hi Nikki, We sincerely apologize for the inconvenience and disappointment you've experienced with your recent order. We understand how frustrating it must be to wait for such a long time and then be informed about the damages without any prior communication.

First and foremost, please accept our apologies for the lack of updates. We take your feedback seriously and have already begun investigating what went wrong in our communication and fulfillment processes to prevent such situations in the future. We appreciate you taking the time to provide us with your valuable feedback. If there's anything else we can do to assist you or if you have any additional concerns, please don't hesitate to contact our customer support team.

New Mexico
1 review
5 helpful votes
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My husband insisted we start ordering from Bramble Berry. I felt they were overpriced but went with it. The first order we got, soaps were damaged and covered the bottles. We had to wash the bottles. Second order was delayed three days without any reason given, then when I received it they sent the wrong soap base. 10 pounds of citric acid was a four pound bag, the rest was all over the bottles, in the bottles, in the bottom of the box and had leaked from the box. The soaps were again damaged and melted which made the bottles even more of a mess. This is ridiculous. They packaging is terrible, the wad up paper and shove in it like that's going to protect anything and the bottles are just thrown all over the box with no organization. I would avoid this company at all costs! Too expensive and NOT WORTH IT! We still haven't heard back from them either. Horrible customer service.

Date of experience: May 24, 2021
New York
1 review
0 helpful votes
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Excellent
April 4, 2024

Excellent. Arrived in about 10 days for Ground (due to Lye I believe) and that's communicated somewhere on the site that it must go ground. Everything was in perfect shape upon arrival. Thanks!

Date of experience: April 4, 2024
Tennessee
1 review
0 helpful votes
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I love them all
March 15, 2024

I love them all, except the maple almond, a little too sweet for my taste. The wild Cranberry and Aspen smells absolutely amazing! I cannot wait to create something fun with it!

Date of experience: March 15, 2024
New York
4 reviews
8 helpful votes
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No complaints
October 8, 2019

First time ordering from this site. I almost didn't based on recent reviews however my FB group spoke highly of them so I gave it a shot. 5 items arrived in a week with no issue. They seem high quality to me. Will use again.

Date of experience: October 7, 2019
California
1 review
1 helpful vote
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This company has gone downhill over the years. The quality of their products are mostly decent, but sometimes lack consistency, and are packaged poorly (as in carelessly and spill) you are highly unlikely to receive a refund for their bad though.
Since they updated their website a few years ago, every time I've placed an order, it's been a headache. The site checkout is constantly glitchy. NOT confidence inspiring for online transactions. Honestly if I can find what I need elsewhere, I avoid here. Too bad I got hooked on some of their scents years ago so I keep coming back to their dysfunction.

Date of experience: January 12, 2024
Bramble B. Bramble Berry Rep
over a year old

Hi Katherine,
Thank you for sharing your experience with us. We sincerely apologize for any inconsistencies in our products and past website glitches you've encountered. Our team is actively working to enhance our website for a smoother experience.

To address any unresolved issues or damages, please reach out to our customer support with your order details at info@brambleberry.com. Add "Customer Service Manager" to the subject line for swift assistance.

We are committed to improving based on your feedback and ensuring a more positive experience for you in the future.

VI
3 reviews
12 helpful votes
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My regular supplier is temporarily out of coconut oil and after scouring other suppliers for product and price I ordered a #35 lb container from this company on July 9,2020. I expected email confirmation which never came so contacted them on their website since I had registered as a guest and could not access online order information. No response. I have contacted them again today and after reading the reviews wish I had done so before ordering as this poor service and communication seems typical of this operation. NOT the sort of business experience I expect or am used to. Caveat emptor.

Date of experience: July 16, 2020
Washington
1 review
0 helpful votes
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Rich bar of soap.
March 4, 2024

Triple Butter Quick Mix: Repeat purchase. Love how easy it is to soap with these. It creates a lather rich bar of soap. Prompt delivery and packaged well.

Date of experience: March 3, 2024
Jace T.
California
1 review
2 helpful votes
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I really wanted to support a WA business but this is really bad customer service. They do not reply to emails or call back if you leave a voice mail. Products have been really good so there's that. I understand the crisis but a little communication will go a long way. Waiting 8 days to here back is unacceptable and a waste of customer's time.

Date of experience: May 27, 2020

Overview

Bramble Berry has a rating of 3.7 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bramble Berry most frequently mention and fragrance oil. Bramble Berry ranks 2nd among Craft Supplies sites.

service
28
value
32
shipping
36
returns
34
quality
29