Braintree Payments

I don't recommend Braintree payments. They are not polite to speak with customer. They do not support new business. If you don't have "invoices proof " to send them don't waste your time contacting them. They will ask you all your personal and business information. Even if everything is legally correct I think that they choose you for your face in the picture at the end. They didn't give explanation of nothing. I just received an automatic email telling me that my application was declined. If all my information is correctly good. I cannot think another think than discrimination.

I cannot add proof of purchase because you don't purchase Braintree payments gateway. They just take a commission when your customers buy from you. As my application was discriminated i don't have any customer purchase..

Absolutely shocked by the poor service from Braintree. Each communication with their support, accounting and risk team is a treasure hunt, where information is revealed piece by piece. Yet the entertainment doesn't last long, when you also realize that all the information which is given, is actually wrong, because the different departments dont speak to one another. While THEY seem to be doing a real good business with fraudulent transactions & chargebacks, they put small businesses at risk by freezing their accounts with absolutely no prior notification, telling you they will release funds, and an hour later telling you the contrary. Simply Outrageous.

Do not use Brain Tree Payments because they will reserve your funds without any warnings, and they lie to you on top of it when you call them and tell you, that your funds will be available in 2-3 business days. So you give them more credit card transactions but you won't see this money because they were tricking you of charging more transactions so they can hold more of your funds. If you have one time problem with a small transaction they were trying to debit and does not go thru you would be in BIG TROUBLE.
The only reason why I gave them 2 stars instead of one is because their website braintreepayments.com is actually easy to use. But unfortunately they cannot be trusted with your money

Lost about $150 because of fees. Got a lot of fraudlent transactions, I refunded them but braintree does not refund the fees. It is part of paypal, so paypal will automatically deduct the money from your account.

Brain Tree is a great payment processing platform for any small or growing business. They have great tools for processing SaaS subscriptions and it's all very easy to use. Fees are reasonable and the customer service is really very good. I'd recommend them to any business owner.

I had worst experience with this company. They shut down my account because of client chargeback. It was a genuine transaction, but because of my client own stupidity (he forgot that he authorized the charge), he requested a chargeback. My account was permanently canceled even though my client canceled the chargeback, apologized, even directly called them to tell that it was his mistake, and wrote a letter to them, they told me that it was final decision and they will not restore it back.

I was about the launch a new custom product with braintree being my payment system, i have been working on it for the past year and spend over $150K, they just ruined everything, i had to switch to another company, and do API integration.

Stay away from them at any cost.

P.S. I spoke to Salman and his supervisor (very arrogant person), my client spoke to Nick.

Top notch service, reasonable pricing and an easy to use web interface. Braintree is best in class for any business that takes credit cards and offers subscriptions.

3 years we were with braintree and it started well but ended in a mess. When trying to update business details (even just a simple email) it became a nightmare. They still send valuable emails to our old email address and never updated our business information to this day.

Stay clear if you ever need support and get ready for a long haul, a simple process of finding out where missed funds went took them over 2 weeks, often taking days to reply, never doing more than 1 reply in a day and making passing on simple information harder than it needs to be. Then they switch support staff and don; t read what was previously said, asking you to explain it all when it's clearly in the emails below.

We decided to choose braintree because they said they would have features available to use in the near future, 3 years on they still didn't have them. They rarely update their website or api. When we decided to move the made the process painful taking more than 3 weeks. This is a struggling company best to pick someone else to handle something so important for your business.

I applied to Braintree payment system and they had rejected me for no specific reason. They took all my banking information and ID's and then turn us down. They did not try to work with us to have to resolve why we were rejected. VERY SHADY COMPANY.

I am neither a company nor a business nor anything other than a lowly consumer.

I live in the EU and I tried to make an online purchase with a company in the UK. After inputting my credit card info as required, verification screens and all, a message was returned stating my bank had declined the transaction and to contact them. Which I did immediately. To make a very long story shorter, my bank had NEVER denied the transaction, on the contrary they had approved it each and every time we (my bank and I together over the phone) tried to do the purchase. In fact, my bank informed me they had never even seen the transaction come through so could not have denied it even if they wanted to. What to do? Contact the merchant. Which I did. They contacted Braintree and were told Braintree would only tell them one word "Fraud". What did this mean? The merchant could not tell me and Braintree would not tell them. I tried a second card on a different bank with the same result. I tried contacting Braintree directly and they told me to 'contact the merchant'.
So now my card is not able to be used with this particular merchant (and I wonder how many others) and I have no way to resolve this problem. If they think there is some fraud involved, a reasonable person might think they (Braintree) ought to give some help in resolving this.
But since they insist the bank has declined the transaction and I know that is a lie, it is apparent to me they are neither a reliable nor responsible entity.

I reached out several times without any response from the vendor. Would have loved to work with them, but at this point, they're dead to me.

Horrible company, zero support! Let me say again, ZERO SUPPORT. No way to phone them and never get problems sorted out. AVOID THEM