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Boxed

How would you rate Boxed?
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Colorado
1 review
1 helpful vote
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Convenient
January 8, 2018

Prices and selection are good and I love the convenience! Plus shipping is fast! I use boxed regularly

Date of experience: January 6, 2018
New York
1 review
2 helpful votes
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Love The quickness I receive my orders and the bulk sizes. So much to choose from saves a trip to the store

Date of experience: May 1, 2018
Massachusetts
1 review
2 helpful votes
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Great service
April 7, 2018

The service is excellent, and I love the convenience of shopping at Boxed. I will recommend this site to anyone who is looking for convenience.

Date of experience: April 7, 2018
New Mexico
1 review
1 helpful vote
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Awesome products for your hard earned money
April 2, 2018

So convenient to order and brought right to your home. Easy shopping. Not overly priced! Makes life so much more easy

Date of experience: April 2, 2018
Illinois
1 review
0 helpful votes
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Good
April 7, 2018

I generally like Boxed, but some of your products are cheaper elsewhere. Also, you stopped carrying some of the items I like and I dont know why.

Date of experience: April 6, 2018
Linda W. Boxed Rep
over a year old

Hey Jamee! Thank you for shopping with us. We hope to be able to improve our inventory and selection as we gather more resources. We are all ears for our customers' feedback and want to take them to our teams for further improvement of our services.

Massachusetts
1 review
0 helpful votes
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Love Boxed
February 7, 2018

I love the speedy deliveries and the prices work well with our budget! I am able to order all of the necessities to run our busy household.

Date of experience: January 6, 2018
New York
1 review
1 helpful vote
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Superb
February 12, 2018

Up to date information for timing of package, package selfies and resolves any issues quickly and kindly.

Date of experience: February 11, 2018
Maryland
2 reviews
0 helpful votes
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It's what I needed
March 13, 2018

When you are unable to get around... it's a blessing! The site offers many choices and the free shipping and free samples are great!

Date of experience: February 9, 2018
Florida
1 review
0 helpful votes
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Poor packaging
May 1, 2018

The last two orders that I received were poorly packaged. Cookies and boxes were crushed and broken.

Date of experience: May 1, 2018
Linda W. Boxed Rep
over a year old

Hey Janette! Oh no, so sorry you received damaged products. If you haven't already, please feel free to email us at support@boxed.com and we'll be more than happy to help!

California
1 review
0 helpful votes
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Never use Costco again
February 6, 2018

I love boxed! They always have great samples and their brand prince and spring has converted me forever! I love everything they sell!

Date of experience: February 5, 2018
Maryland
1 review
0 helpful votes
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Speedy delivery!
March 2, 2018

I love ordering on Sunday for a delivery on Tuesday! Makes shopping so easy! I recommend to everyone I know to try Boxed!

Date of experience: March 2, 2018
North Carolina
1 review
0 helpful votes
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Ka-ching
March 6, 2018

Love getting my Boxed orders. Saves me time and money. Great quality and great value! My children really enjoy the snacks and treats from Boxed.

Date of experience: March 6, 2018
New Jersey
1 review
1 helpful vote
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Awesome as always
January 3, 2018

We love Boxed.com and our orders are always correct and on time. The prices are in our budget every time to keep our family happy.

Date of experience: January 2, 2018
Georgia
1 review
40 helpful votes
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Just tried Boxed for the first time, since we're all sheltering in place. Signup was easy, prices seemed good, and I found items we needed, including 2lb bags of almond flour (we're on the keto diet, hard to find locally, and tired of the overpriced 1lb or smaller bags). Shipment was fast, with an email update including a snapshot of our box. "Cool, one of those hip new startups."

As I unpacked the box I found that the almond flour (in original sealed ziploc bag) was packaged inside another ziploc bag, with a dusting of flour around it. Weird. The OEM bag was unopened, but it was clearly leaking flour. Examining it, I found that there was a hole in the front of the bag (not a busted seam, but a cut), WHICH HAD BEEN TAPED SHUT with the same tape used to seal the box. The tape didn't stick and was leaking.

I emailed Boxed support, explained that this wasn't shipping damage but an intentional coverup by one of their packers, and that I expected a replacement. Instead I got a long paragraph of new-age pablum, about how the company started in a garage in NJ, and the health and safety of their customers is a primary concern, and how they take steps like ziploc bags to prevent shipping damage.

This wasn't shipping damage... one of their staff found a food package leaking, slapped some tape on it, and shipped it. That might be ok for dish soap or cat litter, but unacceptable when dealing with food. They've offered a refund, but the damage is done--I won't be using them again.

Date of experience: April 16, 2020
California
1 review
3 helpful votes
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Love it!
April 7, 2018

Easy to order, Great app! Great customer service, I like how fast they respond to my questions. Fast Delivery.

Date of experience: April 6, 2018
New Hampshire
1 review
1 helpful vote
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Excellent
April 3, 2018

The order is always correct and arrives in a timely manner. The price is always cheaper than you can find in stores.

Date of experience: April 3, 2018
Arizona
1 review
2 helpful votes
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Pleased, as always
January 8, 2018

We highly recommend using this service. The selection and pricing are fantastic and the customer service is top notch.

Date of experience: January 6, 2018
Arizona
1 review
1 helpful vote
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Whats not to love?!?
January 3, 2018

Absolutely love Boxed - as a full-time working mom of 3 kids Boxed is a lifesaver. Love their organic options!

Date of experience: January 2, 2018
Nevada
1 review
0 helpful votes
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Easy fast and the best
March 6, 2018

Use it now its the easiest Why spend gas and money searching for the stuff when its all here and its the cheapest around.

Date of experience: March 6, 2018
California
1 review
0 helpful votes
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Boxed is Fantastic!
February 6, 2018

Boxed always arrives promptly, usually the next day! I am always pleased with the quality of the products.

Date of experience: February 5, 2018

Overview

Boxed has a rating of 3.3 stars from 459 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Boxed most frequently mention customer service, great prices and free samples. Boxed ranks 20th among Marketplace sites.

service
39
value
44
shipping
41
returns
15
quality
35
+30