The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
This summary is generated by AI, based on text from customer reviews
Took a month and few weeks to receive but truly just upset with the sizing. Not true to size and the one top was very unhappy with the v-neck
Easy and secure to purchase. Arrived quickly in the mail.
This was not the material or the fit that is advertised and is very cheap looking. I would like to know how to get a refund please.
Shopping was nice and quick i think the shipping could be better! And tracking info could be improved!
Shopping was nice and quick hopefully the quality will be the same!
Waited a couple of weeks almost forgot i ordered them but they fit great and so comfortable!
Don't don't don't don't dont don't don't dont don't
The shorts are cute, but the plant's flowers are orange, not pink.
Waited 5 weeks for delivery. Pants are great. Very pleased with green cargo pants.
Great items nice pieces for night out. Website easy to use.
The shopping took longer than a month. But I'm glad it came.
Returns on your website makes it very difficult or impossible.
I wanted to return product but they offered me to keep it and give me 20% back which I did not receive
Over a month to arrive, fit not as expected, shame as the pictures suggested a fuller bust would be covered to some degree.
SCAM SCAM SCAM
SCAM SCAM SCAM
YOU DONT RECEIVE WHAT YOU SEE HERE.
Poor quality fabric
Do not purchase from this site
Notice how they don't show the entire garment like the back of it.
Disappointing is an understatement.
Buy elsewhere
Fine site well laid out. The postage time needs a review
Slow but worthwhile to see the look on the face of my girls an her wife.
The shoes are super cute, but they are too big for me. I ordered size 5, which sometimes works for me and sometimes is too big. These shoes run big.
Shipping took a bit, my 5 packages were stuck in a city for 3 days after waiting weeks to get a tracking number. I was able to track the last week of the order.
Be generous with your sizing, because the mediums aren't consistent.
Nicely package shipped when I was told that it would be.
On April 8th, 2021, I ordered 2 pairs of pants from Boutiquefeel, They looked cute and it said they were sent out in 3-5 business days. 3 days later, I ordered a coat, jeans, a sweater and some under things. On the second order, I never recieved a conformation e-mail but the took the money out. 0n April 23rd, I inquired where my things were? They said, they are on back order and don't know when I will get them. Then, they sent me a conformation for the second order 2 weeks late. Don't know when they can send those either. I did order 2 dresses from them back in fall 2020 and it took so long to get, I forgot I ordered them. I gave to my daughters because in the pictures they were super cute looking. They threw them in the garbage-nothing like the pictures! Know that it is all coming from China. If you are a busy person who loves high fashion, don't shop here, it is just better to try on something in person. There are some on-line fashion sites that are reputable and I have gotten great clothes and they arrive in a couple weeks. Not this one.
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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