• Boston Market

Overview

Boston Market has a rating of 1.9 stars from 10 reviews, indicating that most customers are generally dissatisfied with their purchases. Boston Market ranks 258th among Restaurants sites.

  • Service
    4
  • Value
    4
  • Shipping
    2
  • Returns
    2
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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1
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How would you rate Boston Market?

Reviews (10)

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Thumbnail of user slavas13
1 review
1 helpful vote
October 27th, 2022

Boston Market does NOT pay their sub contractors for service work done. They hired S Star Electric out of Littleton, CO to do work at several of their locations in the Denver metro area and have not paid their 8 invoices amounting to $12,000. We have submitted paperwork for liens in each county. If you are a contractor, DO NOT do work with them, as you will NOT get paid for your services. Better yet, stay far away from Boston Market Corporation as they don't answer their phone, have their doors locked at the corporate office in Golden, while employees are inside, and have zero contact information on social media. Hopefully this review will help them understand how hurtful they are to other companies that have provided services for them.

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Thumbnail of user abbym2
2 reviews
7 helpful votes
November 13th, 2014

I loved their new fry chicken combo meal combined with the amazingly friendly staff at the Metropolitan Avenue location in Brooklyn, NY and you've got yourself a great dinner!

Thumbnail of user dl511
1 review
0 helpful votes
December 1st, 2021

I had an early Thanksgiving dinner and decided to try the catering menu. I first went there a week before and got a single turkey dinner to try it out and it was great. I ordered 2 trays of turkey breast, one tray of chicken, and a tray of mixed vegetables. The only thing that tasted like Boston Market was the Chicken. The Turkey breast tasted and looked weird, like it wasn't fresh and microwaved from being frozen. Texture was weird. The mixed vegetables were undercooked and loaded with black pepper, which was not the way they tasted when I had the single meal. The chicken was great. Very little of the turkey was eaten, and it wasn't cheap! On another note, the parking lot is a trip disaster with potholes and stones everywhere. The appearance of this market needs a lot of love!

Tip for consumers:
Don't order turkey catering from Boston Market

Products used:
This was for food at Boston Market - this doesn't apply here

Thumbnail of user debrak827
1 review
2 helpful votes
November 24th, 2022

Avoid at all cost. I went there for Thanksgiving dinner and try to order a turkey, stuffing, and sweet potatoes. I was told I could only order the approved dinners. I stated that I would be happy to pay extra for the sweet potatoes but that caused a ruckus with all of the staff. I felt like I was being bullied upon and even by the manager. All I wanted to do was pay extra for sweet potatoes and I ended up leaving with no food and feeling as if I was beat up upon by their staff. I will never go back to a Boston market again. Worst place ever in Seminole Florida.

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Value
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Thumbnail of user brians3639
1 review
1 helpful vote
May 9th, 2023

At 6:27 pm on may 9 2023 I walked up to the Boston market at 4310 w broad st Columbus Ohio just to find a sign on the door that said lobby closed drive thru only seeing as I am in a semi truck that is not an option for me so I tried ordering online to pick up at the curbside and they had all online ordering shut down so I walked up to the window and seen an employee inside as soon as he seen me he ran to the back of the store to hide so I tried not once not twice but 4 times to call the store phone number and no one answered this is a bunch of bull$#*! I have bought and ordered a lot of food at this restaurant in the past this issue and employee need to be dealt with immediately

Thumbnail of user abbyf31
21 reviews
38 helpful votes
August 8th, 2022

I used to love Boston Market. The variety, flavor, fair price, and product availability were tops. After an absence of several years, I decided to give them a try once more. Many changes occurred since I was there. The price increase was expected as most food items/products had increased in price since the pandemic. I didn't expect a heavily advertised item to be unavailable. Signs tacked up on the wall can't be removed. So, it's understandable if a product sold out. However, the store had several 3-dimensional stand alone signs on the counter which advertised an apple cobbler dessert. The signs were obviously placed there by an employee. So, what are three particular counter signs there if the store wasn't going to be selling any apple cobbler that particular day? Any thoughts on removing them from the counter so customers are not misled about a product that wouldn't be available that day? I arrived 30 minutes after the store opened and did ask if the cobbler would be made later. I'd come back - since I love apple cobbler. Nope, no apple cobbler today, but we'll keep the signs on the counter anyway! I also questioned the $2 fee added on to the creamed spinach and potatoes plus the unacceptable attempt of the employee trying to scrape the sweet potatoes clinging to the sides of an empty tray instead of providing a container of a new batch. A bad experience that will make the next visit to Boston Market something to avoid.

Tip for consumers:
A better value and tastier menu can be found at KFC or similar restaurants.

Products used:
Chicken was OK; premium fees for sides and 3 signs on the counter advertising a product unavailable all day/night was not.

Service
Value
Quality
Thumbnail of user markv167
Mark V.
21 reviews
35 helpful votes
February 9th, 2019

Short and Sweet... Boston Market is way to expensive for the quality and quantity of food you receive. BTW no customer training what's so ever. The employees seem to think that you should be grateful for them being there instead of them appreciating you as a paying customer, that we as customers pay there salary. They just SUCK !

Thumbnail of user tavias1
11 reviews
19 helpful votes
May 2nd, 2019

WE WENT TO THE CRANBERRY, TOWNSHIP, PA. LOCATION. THE STAFF WAS VERY FRIENDLY, AND I ENJOYED TALKING WITH THEM.

AS WE STOOD AND CONTIPATED WHAT WE WANTED TO ORDER, MY HUSBAND LEANED IN AND WHISPERED THAT HE SMELLED SOMETHING FUNKY. I HADN'T NOTICED IT."YET"SINCE WE COULDN'T MAKE UP OUR MINDS, WE LET SEVERAL OTHER CUSTOMERS GO INFRONT OF US TO GIVE OURSELVES A LITTLE MORE TIME TO DECIDE. I WENT AND SAT DOWN AT A TABLE THAT TOOK ME SEVERAL MINUTES TO CHOOSE BECAUSE MOST OF THE TABLES HAD CRUMBS AND WET SPOTS ON THEM AND NEEDED TO BE CLEANED. I SAT DOWN AS WE WERE WAITING FOR THE OTHER CUSTOMERS TO GET THEIR ORDERS AND THE SMELL STARTED CREEPING IN ON MY SPACE. I COULDN'T REALLY TELL WHAT IT WAS, BUT IT SMELLED LIKE SOMETHING WAS RANCID. MAYBE A SOURED MOP. REALL. Y NOT SURE BUT I WAS TAKEN ABACK BY IT.

I ORDERED THE HONEY BALSOMIC BASIL ROTISSERIE CHICKEN WITH THE DILL RED POTATOES AND GREEN BEANS AND FOR DESSERT I ORDERED THE CARROT CAKE. THE HONEY BALSOMIC BASIL GLAZE WAS AWFUL. THE CHICKEN WITHOUT THE SKIN AND THE GLAZE WAS GOOD. IT WAS MOIST, AND IT WAS "DONE" ALL THE WAY THROUGH, WHICH I WAS SO GLAD TO SEE. SO, I HAD TO DISECT MY CHICKEN AS TO NOT GET ANY OF THE SKIN OR GLAZE IN MY BITE. I ENDED UP ONLY TAKING FOUR BITES...

THE DILL RED POTATOES WHERE OK. I ATE THEM. THEY WERE NOT HOT. THEY WERE BARELY ROOM TEMPERATURE. THE GREEN BEANS WERE NOT GOOD AT ALL.

THE CARROT CAKE WAS JUST "OK". NOTHING TO WRITE HOMEABOUT. THE ICING WAS REALLY WAY TOO SWEET.

MY HUSBAND ORDERED THE SPICY HONEY GLAZED ROTISSERIE CHICKEN WITH THE CORN AND BROCCOLLI. HE HATED ALL OF IT. I QUOATE HIM "WORSE MEAL EVER". HE DID EAT MORE OF HIS CHICKEN THAT I DID. HE HATED THE GLAZE, SO HE HAD TO DISECT HIS CHICKEN AS WELL. HE TOOK ONE BITE OF THE BROCCOLLI AND SPIT IT OUT. HE SAID IT TASTED LIKE IT HAD BEEN WASHED IN DIRTY DISH WATER. AND THE CORN WAS BAD AS WELL. HOW ON EARTH DO YOU MESS UP CORN?

SO NEEDLESS TO SAY, WE LEFT STILL VERY HUNGRY AND VERY DISSATTISFIED WITH OUR HIGHLY ANTICIPATED TRIP TO BOSTON MARKETS..

Thumbnail of user jenniferr429
195 reviews
357 helpful votes
December 3rd, 2018

Sometimes the food may not be cooked thoroughly. I didn't have a good experience. Maybe you will. Would I recommend... no.

Thumbnail of user anonymousa1696
17 reviews
0 helpful votes
March 29th, 2023

I went to Boston Market in Staten Island on Forest Ave and their food and service was horrible! The food was often cooked badly and the people who work there were often very rude to me. This happened on many ocassions. On Thanksgiving, I went to buy a turkey, and the line was so long it went through the parking lot. They did nothing to make the line move faster and after waiting in the cold for several long hours I finally got a turkey and it tasted horrible! It was not cooked well. No good. Don't go to this place.

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