Boscov'sReviews 61

The people working in the Frederick store are great. The problem is Comenity bank. I purchased a bed that was supposed to interest free for 3 yrs. Immediately Comenity started charging me interest. 12 contacts later, the lady at Comenity said just because it was Buscovs rule (3 yrs free), it doesn't mean it is our rule. Comenity has a well deserved 1 *. Sadly I contacted the president of Buscovs and he couldn't be bothered to return any of several calls. I guess if it is a family business, they don't need to care. Or Comenity pays him so much on the side, why care. Don't finance w Comenity!

Spent $9.95 for 4-5 day shipping in online checkout. Package sat for a week with usps label generated for it until they handed it off to them. Customer service told me 7-10 days is normal even though checkout online said 4-5. Paid $9.95 and waited almost two weeks for delivery.

So I went in to grab 2 things and I went up to a register said excuse me r u open? No answer. I said sorry r u open and the lady snapped at me. Horrible attitude. Went to shoes and that lady was so polite. Absolutely rude and miserable

I recently went to my local Boscov's and I saw Rudolph ornaments. The sign said $6.49 Rudolph ornaments. I grabbed 4 and went to check out along with a couple other things. The cashier rang out the ornaments and 3 of them rang up $18. I said that is not correct. I spent $71 when it should have been no less than $30-$40. If there were selective ones, then they all should not have been together on the display because I should have gotten them for the sale price.

Bought a piece of their luggage online. It came in a damaged box but that wasn't the problem. The luggage is too big to check. It's external measurements are greater that is allowed on most airlines. They advertised it as being 31" which would have worked but in the small print which I didn't see it says it's 32.5" which doesn't work. The airline may or may not let it be checked. I decided to return it but the shipping cost to return it is $85! I called and asked them to send me a shipping label and deduct it from my refund and they absolutely refused. They must train their customer service folks hard to be as heartless as they are. This is also after punching *******000 to by pass the AI that doesn't want you to speak to a human being. Now that I have read the reviews it all makes sense. If you are an online store and you are unwilling to work with customers about returns then you have no business being in business.

Tried 33 times to get a real person at…
Tried 33 times to get a real person at customer service... was on hold hours per day...never reached anyone...now i will never ever shop here again...

They have not answered the 14 emails i sent either...

Worst company to deal with

Tried to order doorbuster on line but couldn't. This is not fair to customers that can't get to a store. Customer service couldn't help me either. I have been a customer for a very long time and never had issues but I think this very unfair sales should be available to all customers

I MADE 2 ORDERS THAT WERE OVER THEIR MINIMUM FOR FREE SHIPPING AND 2 DAYS LATER THEY CALL ME AND EMAIL ME SAYING I HAVE TO PAY $29 FOR SHIPPING! I TOLD THEM I HAVE ALREADY PAID FOR THE ORDER AND THAT WHEN I WAS CHECKING OUT I RECIEVED FREE SHIPPING BUT I GUESS THEY CHANGED THEIR MIND.

Boscov's has been holding my money hostage in my bank account for 3 days now with a $93.86 charge that is pending while I have not ordered /purchased anything from them online. I have called them numerous times, customer service acts like they're idiots and they have no clue what I'm talking about I was told that it would drop off within one or two days here it's going on the 4th day and it's still being held in my account. They're starting to make themselves look really bad. I have called my bank but there's nothing they can do because it's still pending. I feel that boscov's is holding my money hostage. Be very careful of their website I looked on the website and now I've been charged $93 just for looking.

I have made many purchases in the past but I will never again because of all this bull hockey.

BEING A SISABLED SENIOR I BOUGHT THE FURNITUREAND WARRANTY.WELL...I GET NO HELP /FROM STORE OTHER THAN RUNAROUND FALSE STATEMENTS...THIS IS THE POOREST CUSTOMER SERVICE...DISPLAYED...I DID GET a deal/ due to floor model...so it was reduced.now i know why it was junk...///can i get help? I dont have alot of $$$$$...given #s to call via boscovs reps in scranton & reading...i call only dead end...guardian proyection warranty is gone.ridicoulous...

I bought a Marshmallow Warmie, and it's fur is much rougher and tougher than the one I got later on Amazon.

Was contemplating an online order...went to review the order but found a better price on a different site but was somehow still charged by Boscov's despite not actually submitting the order. Called customer service and they basically said that this is normal practices and I should expect my money back in 3-5 days. WTH? No other company in this country actually takes your money BEFORE submitting an order. Now, I'm forced to use MORE money to buy what I wanted from the other website. This is the shadiest experience I've had with an online retailer. I will NEVER attempt to order anything from this place...EVER AGAIN. Now I see why the customer experience ratings are so low.

Just wanted to give a shout out to Boscovs for having such great delivery guys. Travis and Felix were very kind and friendly while delivering my chairs.

I was not sure if the Brookstone Massage chair would be ok after I read reviews. I was very concerned. I couldn't be more happy with my purchase. It came packaged perfectly and brand new in the box. Took it out and it works amazingly. I bought it for 99.99 plus tax. On the Brookstone website it was listed at 249 and Amazon was 300. So I took my chances and sometimes when it seems to good to be true it usually is. Not this time! I was truly Blessed! Thank you Boscovs! I will shop with you again in the future!

You can not contact a person. The automated service will disconnect you. The live chat isn't live at all

I PURCHASED EARRINGS AS A GIFT FOR MY MOM FOR CHRISTMAS 2021. MONTHS LATER STONES WERE FALLING OUT AND THE EARRINGS STARTED TO TARNISH. 30 DAY REFUND POLICY IS A JOKE. I PAID GOOD MONEY FOR THESE EARRINGS AND STONES FALLING OUT AND TARNISHING IS UNACCEPTABLE THAT EARLY ON, ESPECIALLY. I REACHED OUT MULTIPLE TIMES TO CUSTOMER SERVICE VIA EMAIL, I LIKE TO HAVE THINGS IN WRITING, BUT NO ONE WOULD RESPOND. I WROTE A BAD REVIEW AND SUDDENLY, SOMEONE WAS AVAILABLE TO RESPOND TO THAT TELLING ME TO CONTACT THEM TO SEE HOW THEY COULD ASSIST. STILL, AFTER EMAILING NO RESPONSE. I THEN WENT ON LINE AND CHATTED WITH A REP, AGAIN TO HAVE IT IN WRITING, THEY TOLD ME SOMEONE WOULD CONTACT ME WITHIN DAYS TO LET ME KNOW WHO THE MANUFACTURER IS SO I COULD CONTACT THEM AND SEE IF THEY COULD DO ANYTHING FOR ME. OF COURSE, I GOT NOTHING. I JUST GOT OFF THE PHONE WITH A REP TO SEE IF I COULD GET THAT INFORMATION, SHE SAID TO GIVE IT MORE TIME, THAT MAYBE THE MANUFACTURER IS ON VACATION. WHAT? THEY JUST KEEP STALLING ME AND HAD NO INTENTIONS TO MAKE IT RIGHT FROM THE START. IT'S A SHAME, I SEE ALL THESE BAD REVIEWS. I SHOULD HAVE SEEN THEM BEFORE I MADE THE PURCHASE. POOR QUALITY EARRINGS AND OUT OF MY HARD EARNED MONEY AND OUT OF A GIFT I HAD BOUGHT FOR MY SWEET MOM.
BUYER BEWARE!

Riley from the Voorhees Nj Boscovs is the kindest rofessional sales associate. He was eager to help with any question I had. I can't say enough about this Elderly Gentlemen. He is the best.

I Drove 40 miles today Sunday 12.18.22.
Drove around whole parkin lot looking for a shopping cart. None to be found. My GF needs a cart to lean on to shop plus we came for quite a few gifts. She had wait in car.
I enteted store no carts anywhere. After scanning the store I would say there was 1 cart per 25 to 30 shoppers. Most people where 50 and above.
Hope stupid is upoer management. You can get so so much more in a cart than what you can carry. Needless to say how does a 65 year old woman carry an air fryer oven to check out? Stand in like 10 minutes and lug it to car?
I went to customer service and requested to speak with a manager. She whole-heartedly agreed with my plight. I was told the constantly tell upoer management they need so many more carts.
I guess only a chimpanzee won't realize that they are hurting their bottom line by 40 to 50 percent. You can't buy what you can't carry.
Someone feed the chimps a common sense pill. Or find another zoo for smarter chimpanzees to run this chain!

I had the pleasure of going into the Boscov's in Milford Connecticut. I had the pleasure of meeting two young people who took their job seriously. Demar and Felicia couldn't do enough to speed the line up, tell people where there were other registers open and made you feel like you were the only customer in the store. Their regular manager was not there, however the young man has management capabilities because I thought he was the manager. We always say when things are going bad but I would like to salute these two young folks for a superb job.

On the back of the packing slip it is stated 'If you call us for assistance in placing the exchange order, we will gladly waive your standard shipping fee; Boscov's ships most exchange merchandise at no additional shipping cost."
Yeah right! Try getting through to talk to someone other than a clueless operator. The one time I managed to speak with someone, she seemed unqualified, and stated a total of $27.47. I answered "for exchanging an item?" She then proceeded to transfer me where I again waited and counted the cobwebs.
11 calls and numerous emails and still no resolution.
No more. Boscov's can go the way of other retailers who pay lip service to customer service.
Lesson learned.