Born Pretty

Hey,
So I ordered from born pretty in November (November 13) that was my very first purchase. I then decided I wanted to order more items so I did totalling 3 more orders. After waiting 2 months ( yep that's right) I finally received my first package products arrived nicely with the exception of no acrylic brushes. I wasn't told about this I contact BP they give me a credit... OK I ordered stuff with my credit. Next package arrives items are ok ish not missing anything plus they threw in a bunch of extra crap... cause I'm sure they think it will make up for their $#*!ty service. ( ok it kinda did who doesn't like free stuff) anyways which brings me back to I still haven't received my first original purchase from Nov 13... soo I contact BP on January 19 and they ask me to wait 10 more days. Ok that's reasonable. I wait and after 10 days I contact BP and they ask me to wait another 10 days... WTF. Nope! I explain I've been patient long enough please refund my visa I don't want credit as I will not be ordering from them again. So fast forward to day with daily email exchanges nothing resolved still keep asking me to wait. Oh and they will lie to you. For example I was told parcel was at my local post office but would take 10-25 days to sort out and deliver. Really? Canada post is much more efficient and there's no way it would take that long to sort my parcel out. Lies... so anyone have any suggestions how I get a refund? Similar experience? BP may have some good items however their service is awful and you really want 2-3 months if the parcel shows up at all. My parcel is on $15 but for me it's the principal however I'm seriously considering cutting my losses.

I originally went on this site because they had all the good nail products for cheap. I tried using their discount and none of them worked so I sent them an email about that. They sent me a personal one for $4 off. I was going to get a bunch of stuff but decided I'll get a couple things to see if I like what they're selling. I paid for my stuff on March 11,2017 along with the tracking number. Days went by and I never received the tracking number so I sent them an email asking them about it. They said my coupon code is not valid on the order and I have to purchase something else to make up the $4 difference. At first I was annoyed because if I didn't send them the email regarding my tracking number they would have never told me it wasn't going to be sent. So I'm going back and forth with them about this and I felt as if I was talking to a robot. So I ordered for something else to make up the $4 difference. I ended paying more than the $4 they wanted ($10.) So I sent them another email about my tracking code. They tell me I still have to pay the $4 difference. I said I spent $10, way more than you wanted. They again said I have to spend $4 or they will just refund my order first order and ship my second order. At this point I became aggravated. I again explained to her that I did spent another $10. They said I can't use a discount code on both orders but they'll send the second order. I said I didn't use a discount code for the second order! Furthermore you just said you're going to to send it but I can't use a discount code? They made absolutely no sense in what they were saying. I had to just put in a dispute with my bank. They lost long term business over their stupidity! I'd advise you all to use a different vendor. The cheapness is not worth the headache.

I've ordered from Born Pretty once. It took about a little over a month to have my package arrive in Canada. Package came intact, nothing spilled and everything came!
When it comes price it's great and quality not bad! So then why not splurge some more?! I'm currently on my 2nd purchase, I checked out and paid for my items and found out 2 days later I received an email from a customer service rep named Sophia. And here is what she has to say!

***********
Thanks for your order on our website.

We got a message from the payment company that your payment is unusual.

Could you please provide some pictures for below information?
1. Your credit card, only need the first 6 numbers and the last 4 numbers.
2. Your ID card.

We just want to confirm it is you that use your credit card to buy something in case someone use your card without your permit. Please do not worry about personal information explosure.

Please reply us as soon as possible, so we can arrange the shipment in time. Thanks for your support.

Any questions please feel free to contact us.

Best Regards

Sophia Customer Support
Email: *******@bornprettystore.com
Site: www.bornprettystore.com
Working time: 9:00(am)-6:00(pm), Monday - Friday
************
NOT VERY IMPRESSED... wouldn't you think that if I had issue with my first purchase they would have some kind of records? Wouldn't you think that a company would use their diligence to go back to my previous purchase and match me info etc.? You think anyone will feel secure to send a picture of their Id and credit card to a country overseas?! LOL I am speechless.

The bottom line is that this company is very inconsistent! The whole structure of their company has to be redone! Don't take their BS about "how the company is growing fast and not able to keep up blah blah" that's BS a good business will know how to know manage that!

I ordered on 11 November and it shipped out 20 November. I received my order on 2 December and all items were of a better quality than I would have expected considering the price. Everything was packed so that there would be no damage to brittle items. However, there were four items missing (out of a total 25 items).

I submitted a ticket online the same day explaining what was missing and asking if I could get these items sent to me or a refund for their value. I received a reply on 3 December apologising for the missing items and explaining that they had actually shipped the items they had in stock on 20 November, waited for the remaining items to be in stock again, and shipped those four items on 25 November. This was confirmed when I received the remaining items on 7 December.

All in all, I'm exceptionally happy with their service. There could be more communication so that there wouldn't be any misunderstandings about 'missing' items, but I'm glad that they are proactive about sending the items they do have in stock to the customer straight away and then sending the remaining items at a later date when they are replenished. In any case, when I did contact them, they contacted me within 24 hours to clear up any misunderstandings.

The shipping is admittedly slower, but considering it is free shipping, the cheap prices on the items AND the massive discounts they have at different times, I find it rather forgivable.

The quality of the items is also quite decent - I bought a selection of stamping plates, stamping polishes and hair bands and all are very workable.

I highly recommend this site, but took a star off due to the miscommunication as I know that may affect some of your decisions.

About 2 years ago I placed my first order with this company & I never had a problem. Two months ago I decided to place another order & this time decided to read the reviews. Well, after so many negative reviews I was very skeptical & confused because I couldn't understand why so many people had such difficulty when everything went smoothly for me with my first order. I really wanted to place an order because they had such nice things & a wide selection but was afraid at the same time. Anyhow, I took the chance & I sent them an email, expressing how much I wanted to place an order but the negative reviews were preventing me. The content of their response wasn't a professional one, but I went ahead & ordered. Thank goodness the balance was only about $10, I said to myself I would rather risk losing ten bucks rather than anything more than that. It took about 2 wks to arrive which I expected based on my first experience, I received all the products which was about 4 to 5 items & they were just as pictured. What I don't like about them is that the only way to contact them is through email, I did previously raised the question of why they don't provide an 800 number. Their response was that they were in the process of opening a store in California, not sure if that's true but just have to wait and see. I do think they should provide a toll free number for customers. I don't usually place orders from sites that doesn't provide one, that right there is a red flag to me. However, I did receive my things in tact, I will probably place another order with them but will again keep the amount I spend at minimum just in case. I wish everyone luck with their disputes & hope everything works in your favor.

Hi everyone... i would like to share a very honest review about the website *******@BornPrettysore... well when i say BPS then the only word that comes in my mind is Quality... ya thats true BPS never compromises on the quality of the products they sell... they deliver as they display on their website... secondly they deliver the products safely and right on time... moreover the cost of each product is quite affordable... and the best part is their Help Desk/ PR managers and inshort their entire team is so so co-operative that they will never ever disappoint you. You can contact them via their email address and they will be right there inorder to assist you. I will recommend every girl and a nailart/makeup lovers to visit their website and make some purchases cauz you will fall in love with their products and YES above all donot miss the deals and discounts BPS display for their Customers cauz the deals BPS gives is simply out of this world.

Hope you like my review... i'am emma emz and i have a page on instagram by the *******@nailart_fusion

I ordered several times
Quality products is great for the price
I recommand the website if you are looking for great nails deco stuffs

I have placed my order on Nov. 15th. 3 days later, the order status hasn't changed! And they say they ship within 24 hours. LOL! I opened a ticket and guess what? They said a particular item was out of stock. So I changed it and guess what again? They said they have shipped it already but the shipping company returned the package. Take note that it takes about 24 hours to get a response from them. So on the 27th, I told them not to ship my order and send me a refund instead. On the 30th, the order status changed to shipped and they said that they have already shipped my package a few days ago. LOL! So I guess I won't be getting my order before Christmas and the Christmas items I ordered will collect dust til Christmas 2017. I will be filing a Paypal dispute on this so that Paypal will investigate why so many customers are filing disputes over this company. I urge all those who experience the same thing to use I have placed my order on Nov. 15th. 3 days later, the order status hasn't changed! And they say they ship within 24 hours. LOL! I opened a ticket and guess what? They said a particular item was out of stock. So I changed it and guess what again? They said they have shipped it already but the shipping company returned the package. Take note that it takes about 24 hours to get a response from them. So on the 27th, I told them not to ship my order and send me a refund instead. On the 30th, the order status changed to shipped and they said that they have already shipped my package a few days ago. LOL! So I guess I won't be getting my order before Christmas and the Christmas items I ordered will collect dust til Christmas 2017. I will be filing a Paypal dispute on this so that Paypal will investigate why so many customers are filing disputes over this company. I urge all those who experience the same thing to use your Paypal buyer protection. I will never order bornprettystore ever again. Paypal buyer protection. I will never order from bornprettystore ever again.

I would recommend BornPrettyStore.com to anyone who loves nail polish, make up, jewelry, accessories, fashion, hair, and clothes. Born pretty store has endless supplies of nail glitter, nail stickers, foil stickers, nail danglers, shimmer polish, matte polish, flow in the dark polish, 2 way polish, magnetic polish, crackling polish, flocking polish, holographic polish, scented polish, YOU NAME IT – THEY HAVE IT! They even have great discounts for nail stamping – konad can be SO expensive but Born pretty store ALWAYS gives you such a great value for your money. They even reward you with each order you earn BPS points that you can cash in for free stuff! They reward you for shopping which is so awesome! This type of practice is almost unheard of anymore with customer service, wow - what a way to say thanks to their customers! They even have acrylic nail art, nail art brushes, nail glue, nail art containers, nail art equipment, nail tips, nail tools, resin 3d nail stickers, and a complete UV system. For makeup they have everything for lashes, beauty eye makeup, face makeup, lip makeup, body care, face care, makeup bags and boxes, makeup brushes and powder puffs, makeup remover, makeup tools, even tattoo kits. Jewelry here is SUCH a treasure find, bracelets, earrings, necklaces, rings – all so unique and not found in stores in the US! They even have cute glasses and lots of Hello Kitty stuff. Hair bands, clips, pins, ponytailers, extensions, tools, combs are all found here at a great price too. Leggings, hats, and skirts are always fashionable and the latest trends! One thing that really impressed me the most is the cell phone cases! They are soo cute and I want one of each color for my iPhone because they are so unique. They have wooden, leather, plastic, cartoon, flower, etc. They also have cute disguisable flash drives that no one would ever know about! If all else fails they always have the HOT flash sale, everything is $0.99! Its like the Dollar Store lol. I love born pretty store, I've been a loyal customer for 3 years and I will continue shopping and recommending – they are awesome and I have yet to find a store like them! I love Born Pretty Store.com!

Para todos aquellos de habla hispana que les interese la marca Born Pretty, tengo que admitir, que es increíble! Sus productos son buenísimos, nunca me han fallado, tienen muchísima variedad para realizar hermosos diseños de nail art y a un muy buen precio. Desde placas para realizar Stamping, sellos, esmaltes especiales para estampar o con efectos holográficos, powders, water decals etc, todos son increíbles y de excelente calidad!
La atención siempre es muy rápida y tienen una amabilidad que vale destacar. Además los envíos siempre me han llegado en perfectas condiciones envueltos con mucho cuidado.
Yo me inicie en el mundo del Nail Art hace tiempo sin tener ningún tipo de practica empezando con esta marca y jamas tuve problemas! Es por eso que Recomiendo al 100%