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Born PrettyReviews 231

3.5
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Born Pretty Reviews Summary

Born Pretty has a rating of 3.5 stars from 231 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Born Pretty most frequently mention nail art, good quality and customer service. Born Pretty ranks 1st among Nails sites.

service
34
value
35
shipping
35
returns
18
quality
34
Pennsylvania
1 review
0 helpful votes
Follow Kathleen F.
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I will never buy anything from the company again. The polish is very thick & clumpy & dries ugly!

Date of experience: August 10, 2022
Colorado
1 review
0 helpful votes
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It's crap!
February 18, 2022

I spent 35$ thinking I was going to get a good product. The nail polish was not sent in a box but instead little baggies. I follow the instructions, however the nail polish just comes off. I wish I would of gotten just 1 bottle from MoonCat for 14$. Born pretty is a cheap company that makes cheap product. Also 1 of the bottles is so thick it just globs on. I will never waste my money on the company again! I thank them for the disappointment!

Date of experience: February 18, 2022
New Mexico
1 review
1 helpful vote
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Not good
April 29, 2021

Purchased a ink pen for nails. When it arrived it was dried out. I waited so long for it. So disappointed.

Date of experience: April 29, 2021
India
16 reviews
16 helpful votes
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Amazing Nail Store
April 29, 2021

For a long time, I've been buying from Born Pretty. I am really pleased with the product quality that they provide. Customer support is also outstanding, and they will answer all of your questions and help to make your selection. I enjoy doing nail art and purchase the whole collection from this website. All is in perfect condition and of excellent quality. This is a brand that I prefer.

Date of experience: April 29, 2021
Mississippi
1 review
2 helpful votes
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Total scam and rude
March 25, 2020

I placed 3 orders over 2 months ago and began inquiring about them after 1 month. I was told that 2 were on the way and 1 had been delivered but I got nothing so I waited a few more weeks and still nothing. I asked again this time they said 2 were delivered and to look for it as in go to the post office and door to door in my neighborhood. After going back and forth with them being rude for at least 3 weeks I got fed up and told them to resend my stuff or refund me. Another week goes by and they offered no help except telling me to go look for them. They attempted to refund me only after I threatened to show their rude emails of them not helping me and report them as fraud to my bank. But the refunds went to 2 separate PayPal accounts and only one of them is mine with my cancelled debit card linked to it and nothing shows up on my bank account. Not sure if its because the card is cancelled or because its through PayPal. I guess I won't be getting my other refund because that isn't my account and it has my old email address on it so I still don't have my money. I will never order directly from them again. This has been the worst experience and I don't think they ever sent anything because the chances of 3 separate orders getting lost is very slim

Date of experience: March 25, 2020
California
1 review
1 helpful vote
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I never received my order after 3/4 weeks, and I send a few emails and never received an answer. I just started a claim with PayPal! Hopefully, I will get my money back! I will never order again!

Date of experience: October 28, 2019
Canada
2 reviews
3 helpful votes
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Wouldn't respond after ~a month of waiting. All I wanted to know was if there was a problem because the order hadn't been updated. Not asking for a refund or anything. They didn't get back to me until I escalated it with paypal.

Then, sent the items in 2 different order, which they didn't tell me about. I had to wait another couple of weeks after asking why half of my order was missing. The second half arrived before they got back to me.

Missed 2 items. I asked if they could re-send the items, or issue me a refund so I could order them myself.

Several emails later about how they apparently hadn't missed any items, they finally admit they did miss them. BUT, they want a picture of the items and packaging I received so I can prove it.

At this point, it has been ~3 weeks since the second package came, and ~1.5 months since the first. I obviously don't have the packaging they came in any more. All this over 2 items worth less than $5 together, which I was just going to reorder with the refund anyway.

In sum, don't bother. Go with a company that won't give you the run-around. I'm willing to take the loss at this point just so I can move on.

Date of experience: May 26, 2019
Canada
1 review
9 helpful votes
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Received Package After 5 Months
April 16, 2019
Updated review

So, I finally received my package today, all but 2 things were there. I have contacted Born Pretty Store once again to see how they will handle this, since this package took FIVE MONTHS to get here! I will update again once I find out about them (one of which was probably the most expensive of the entire order).

Date of experience: April 16, 2019

Unimpressed!
January 27, 2019
Previous review

I made my purchase on November 14,2018 and now it is January 27,2019 and I have yet to have received my order. I ended up starting a ticket to find out what was going on, because after 2 weeks of purchase, it hadn't even been shipped out yet. They said that there was a big sale going on and 2 of the items I purchased weren't available - even though at the time of the purchase, they were. So a couple of days after I reached out, it had been shipped and the tracking # they provided me said it was from the Netherlands... but aren't they in China? Flash forward 2 months, I messaged them again and said the tracking # isn't working and my package still isn't here. They apologized and asked for my patience and to give them 2 more weeks. The 2 weeks have gone by at the time I'm writing this and my package STILL has not arrived. I just sent them another message... I guess we'll see what happens. I don't know that I will be ordering from them again!

Date of experience: January 27, 2019
Spain
1 review
1 helpful vote
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Genial
April 1, 2019

Me gusta mucho comprar en esta tienda, tienes cosas muy bonitas para las uñas. Sus esmaltes osn de buena calidad, los que mas me gustan son los de estampar y los termicos.

Date of experience: March 31, 2019
Netherlands
3 reviews
10 helpful votes
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Manicure
March 26, 2019

Signed up for a manicure on this resource. The young man who made me a manicure very nice appearance and behaved very well with me. Liked the range and service. Sign up for a manicure!

Date of experience: March 26, 2019
Spain
3 reviews
1 helpful vote
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If you love nail art, this is your site. They have a lot of nail art tools. Special mention to their stamping plates, the rectangular ones are the best i ever tried so far. I really recommend them!

Date of experience: January 19, 2019
France
1 review
2 helpful votes
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Ordered from this website and never received my order. I tried speaking with customer service but they said it was not their fault if the package got lost and that they will not refund me because apparently it is hard for them to proceed to a refund... I gave them money and I got nothing for it, I will never order from them again!

Date of experience: January 12, 2019
New Jersey
1 review
1 helpful vote
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Great Products!
December 31, 2018

I have been using Born Pretty Store for a few years and have really enjoyed adding their nail products to my collection. I have been especially impressed by the stamping plates, which have allowed me to do some fantastic nail art. The shipping takes a little longer, but is totally worth the wait.

Date of experience: December 30, 2018
Alabama
19 reviews
85 helpful votes
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Took over a month to get here.
December 30, 2018
Updated review

Took over a month to get here. I can't say they deserve a one star but I've seen better products. My daughter did enjoy some of the stuff but a couple of things had leaked during shipping. Think I'll stick to the U.S. store if she needs something desperately but I'll more than likely buy some place else when it comes to holographic. It took forever for me to be able to track my package. I was getting really frustrated by the end and my package sat at one place forever, but then it showed up on my door step. I like to be able to track my package no problem when I order stuff online. So with some of the stuff leaking and some of the products worthless and the lack of tracking, I'm giving them 3 stars. Good luck to anyone that orders from them.

Date of experience: December 30, 2018

Not impressed thus far
November 19, 2018
Previous review

Ordered from this site for my daughter about 9 days ago. I ordered one thing from the U.S. warehouse and already received it and the rest from China (i guess it's China). I've ordered stuff from China before on other sites and they have always kept me updated with what's going on. This place it still says paid and hasn't even shipped yet. Contacted customer service to ask why and they said it's because they had such a sale going on and will eventually get to mine. After reading reviews I wish I ordered from some place else. That's what I get for trying to save money. I get it, it takes a while to get things shipped from China but they could at least try harder on shipping my order and give me a tracking number so I can see where it is and what's going on. Will update if I ever get any tracking info.

Date of experience: November 19, 2018
Bangladesh
1 review
1 helpful vote
Follow Tashfia N.
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Born Pretty Store is the best Company. They have amazing collection of nail art items, makeup and many jewlry items too
Their behaviour is very sweet and they are so much helpful
Once my parcel was lost and they gave me again opportunity to choose products and they send it again they are too much responsible and sweet. Their products! Just wow. Amazing products in a reasonable price and their product's quality is always best best and best Born Pretty Store is my fav I love Born Pretty Store

Date of experience: December 29, 2018
Belgium
1 review
1 helpful vote
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Very imprest
December 29, 2018

Love their product. I've been using them for quite some time and they are really great. I definitely recommend their products

Date of experience: December 28, 2018
Mexico
1 review
2 helpful votes
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I love the products
December 29, 2018

I really like your products has very good quality. The page is easy to use and to buy. The prices are very good

Date of experience: December 27, 2018
RU
1 review
1 helpful vote
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Great company
December 27, 2018

Great company. I have been cooperating with them for 4 years. Fast service. Nice and polite managers. Beautiful and quality products. I love them!

Date of experience: December 27, 2018
Algeria
1 review
1 helpful vote
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Magnifique
December 27, 2018

I tested the brand and Im satisfied about the quality and the assistance too. I give my 5 stars
Thank you bornpretty

Date of experience: December 27, 2018
Colombia
1 review
2 helpful votes
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Born Pretty is a store specializing in beauty, home, jewelry, with lots to choose from.

I have used your products for Nail Art and the truth has met my expectations, what I see in photos and reviews on your site, is what I can live in my experience as a consumer of the product.

Their enamels and plates for nail decoration are of excellent quality, with a great variety of references. The customer service is friendly, pleasant and cordial, always with the intention of solving all my concerns and needs, I received my packages without any inconvenience, in the indicated time. I trust the store for its professionalism in all aspects above mentioned.

Date of experience: December 26, 2018

About the business

Sells a range of cosmetics, nail products, hair products, and other fashion accessories.


bornprettystore.com
Shenzhen, Guangdong, China