Borderlinx

Do not use Borderlinx. They charged premium price for shipping of goods from United States to Singapore but service is totally horrendous.

I order my merchandise during Black Friday and used Borderlinx to ship it to Singapore. Suppose to arrive before Christmas but until now the goods has not arrived.

I emailed Borderlinx and they could not tell me the location of goods saying it wasn't shipped and there is backlog so couldn't locate my goods. Told them to refund and compensate for my losses which I paid insurance for they simply refused and told me to wait.

We are 1 month pass Christmas and now they simply ignore the emails I sent to them.

Two months and I am still waiting for my package to be returned to me. I keep getting the runaround that there are delays and then I get this message,

Dear Michael,

We're writing to follow up on our previous emails about the items you have in storage. Unfortunately, since we have not heard back from you, and there has been no request for shipment, we have to assume that these items are abandoned.

What this means is that Borderlinx has a lien on these items and we have the right to sell them in order to cover unpaid storage charges, which now total US150 (30 x US5 = US150). Just so you know, you will be entitled to any surplus proceeds from the sale after we deduct the storage charges and the costs of sale.

Use anyone else, any other supplier. They say things like 'consolidate ' and ' repackage ', neither of which they did. I wanted to abandon the package and donate the toys to a local charity because of extortionate shipping costs based on packages they neither repackaged or consolidated, however this was going to cost me 110USD.
They hold your items to ransom. Absolute theives.
Just never do it. The cost calculator is not accurate. My item was a simple flat item, calculated by dimension as being 3.38 pds by the provider, however I was charged for a package as 18.82pds. Absolute robbery. BOTH these weights were based on dimensions. They refused to repackage, even after requesting it.
USE ANY ONE ELSE!

This was my first time using this service. I wanted a bag that was no longer available in U.S. (Burberry) so I searched and found it in the UK. I was a little hesitant, initially, using this delivery service because of the total cost of my purchase but the reviews online were mostly positive. I ordered from Burberry UK on 1/13/16 and my purchases were received and logged in online, promptly, for me to track. The shipping cost was consistent with the estimated calculator cost and my purchases were set up to ship on 1/15/16 (Friday). The tracking information for DHL was updated and my purchase was shipped on 1/18/16; I received them this morning around 10:45am. All of my purchases remained in their original boxes and in mint condition. I was able to track from departure, through customs, to my home. I am extremely pleased with Boderlinx services and I will continue to use them in the future.

I've ordered good for 45 USD, then the package, which was less than 1kg was classified as a 3.5 kg package. There is no point checking the shipping calculator, because the truth is far from it. They won't repackage the items... At the end shipping this to Hungary was 90 USD. This is twice the price of the goods. I've contacted customer service and they are basically useless.

When I said, I am thinking of returning the items, they said that the cost will be 20 USD admin fee+ 15USD shipping fee.
Please note that tracked USP shipping cost for the good was 3 USD and I can prove this.

This was the first and last time I used Borderlinx.
Suite number: 0909-0189

Well, every Concierge order is a challenge with these folks. Live chat is useless most times. Somehow they seemed to work for the first 2 shipments, but I guess the third one is the charm. Do not recommend for business or anything critical. Even though borderlinx shipping is quick, plenty of alternative service providers are better IMO (Vyking Ship, USgobuy, Bedabox or Usendhome), and seem more transparent than borderlinx and make doing business easy. I have given up and DO NOT expect a resolution. WILL NOT BE USING BORDERLINX AGAIN, EVER.

I recently used Borderlinx to purchase a few items from Ebay. When my packages arrived they notified me and consolidated my items. It saved my loads of money. Buying in Malaysia is so expensive.

Your review will help others learn about this website.
Now Borderlix site has lost his credibility
And there are many hidden prices when shipping goods
There also declared services and do not submitting
And direct support is not serious in providing services
A bad style in dialogue
And they do not have any objection to the loss of customers
I bought a piece of spare parts and weighing of item is almost a slight and they calculate the weight at a very high value becouse seller put item in huge box.is it fair?
And when I want to shipping item I was surprised with value it's completely different from the site declared
And when I talk with customer service she spoke in a very bad language and she is don't wary to lose customers, she is name is Miss: Ola

It's not a first time that happened
I'm very upset about that
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