Boostability

The National Foundation of Patriotism has benefited abundantly throughout our experience with Boostability. We felt we had plateaued, and were stagnating in our market, which led to our call. I started working with James Ricks in August of 2014 with about 5000 followers on Social Media and sporadic traffic to our website. 6 months later we have over 20,000 followers on Social Media with incredible engagement, and have seen a consistent and growing flow of traffic to our website.

Our success with Boostability was 2 fold. Namely we asked for specific help, and James listened and delivered time honored advise as well as the latest in innovation pertaining to improving our visibility to the search engines, better connectivity with our followers, and inspired me by teaching me where my time is best invested to get the best results.

My advise to other clients:
Know your market, know your goals, and do everything Boostability suggests to do. Stay connected and work out different things together until you get the results you are looking for.

I was contacted by someone from Boostability about six months ago. Their rep., John, spent about twenty minutes with me explaining how to get a site closer to the top of the results of a search engine query. This process is called Search Engine Optimization (SEO). After that we decided to wait for a while before them getting back to me to see how I was doing with the information and to see how well I could manage without a third party to do my site's SEO.

The results have been spectacular!

Using just the information John gave me that day I was able to get my site from the 250th position to the 10th using 2 keywords, and either first or second using 3 keywords.

After the second call (which I got today) and a five minute conversation with their rep. (I'm sorry but I didn't catch his name) it has been decided I don't need any more help and they couldn't do better than I'm already doing with the information I got from their initial call.

Talk about a great company! I'm a computer programmer, so this story probably won't work the same for everyone else, but I think it still says a lot about a company that a) gives you very useful information for free, and b) doesn't try and sell you something you don't need!

I think Boostability is great company with very smart, and more importantly, very honest employees.

After telling the salesperson on the phone that I knew very little about computers, I was promised by the man salesperson that a representative from Boostability would 'walk me' through the process. Within a day I got emails with instructions. My email response asking for someone to 'walk me' through it was ignored by Jewel Przybyia, my account manager. I immediately cancelled the service. And immediately got a response from Jewel through a voice mail she left of my phone recorder. I returned Jewel's phone call and explained to her why I was canceling. I cancelled the service within 48 hours. She sent me an email verification. I have her on my recorder and I have her email acknowledging my cancellation. A few weeks later, I get a call from another rep who said he was working on my account. He said he saw nothing in my account that showed it being cancelled. He checked with Jewel and called me back. Jewel lied and said I never cancelled the account. Now the new rep says I waited too long to cancel. I'm am fighting with them trying to recover my $400. Total rip-off! I am going to file a compliant with the Missouri Attorney Generals Office. Toral rip-off!

I just started with Boostability. I hired them yesterday with a $500 down payment and a commitment to continue paying for 90 days to see if they can meet my needs and make good on their promises. My welcome meeting with them is today at 2 PM Eastern time 11-27-2012.

I gotta admit, they sell well. I spoke several times with a guy named Jessie. He is professional, likeable, and seems to know his stuff. Boostability's prices appear reasonable, and they make promises that appear reasonable.

That said, I see a plethora of negative comments and bad experiences from their customers here. I take those with a grain of salt because the happy customers speak out much less then disgruntled ones do, and because they have some rave reviews mixed with poor reviews.

My intention is to make regular updates to this site and to publish my experiences over the next 90 days on my twitter account on a weekly basis. I'm anxious to discover if this company can live up to its promises or not.

The promises made to me by Jessie include:

1. Development of a professional looking website
2. Complete development of the eCommerce components allowing me to derive revenue from the site
3. Complete transparency as to what they are doing, when they are doing it,
4. Regular analytic s that measure, traffic, as well as my return on investment.

I'm looking to earn, twice what I spend on this site before I'll call this a success. So I'm spending $500 per month with an expectation to reach a revenue level of $1500 per month within 5 months. I'm requesting boo stability to acknowledge this expectation in a letter of understanding.

I want to be fair to boostability. It is not their responsibility to sell my product, price my product, or make a profit for me. They're responsibility is to simply provide me what I ask for in a timely fashion and to honor their word with integrity.

I'm hoping that over the next 90 days I will become their biggest (and loudest) fan.

I'll keep you posted so check back.

Dear Boostability Account Manager,

Sorry for taking so long to respond to the numerous regular emails and voice messages you've been leaving me these past couple of months since not renewing my contract with your company.

Just so you know, the main reason why I chose not to renew was because after the 3-month trial period I gave your company I saw absolutely zero return on my investment from your company's efforts. Then when I wrote to you informing you of my wish to cancel, somehow you overlooked or maybe just ignored that request and continued to bill my credit card for a fourth month. (I wonder if you were ever told by your a/r that I had to have my credit card company dispute the ongoing charge that was made without my consent.) Maybe this is how your company pressures you in your job as an account manager, because then you proceeded to try to upsell me into paying even more money presumably to make "more progress" that I never saw in the first place.

Lastly, there's the aspect pertaining to customer service. I'm sure that you are very good at what you do for some of your clients and sadly I was not one of them. But I found it interesting that while there was scant direct contact during the 3 months of our engagement (but I understand, when I'm only shelling out $360/mo you can only devote so much time), once my campaign was no longer "active" on credit card autopilot I was suddenly hearing from you almost every day.

All in all, your company has too many shady practices for a business that failed to deliver any kind of meaningful return on my investment. No wonder there are so many complaints against Boostability. If you don't mind, I'd like to contribute my experience as well so that other business owners are better aware of what they're actually getting for your SEO services.

Sincerely,
A regretful customer

Honestly, when I first started working with Boostability, I thought I'd made a mistake. I felt like I wasn't getting the service I was paying for. I couldn't communicate with my account manager, he just wasn't present. I called Boostability to share my frustrations and concerns, as I asked for a new manager. My wish was more than granted and fulfilled. I now have April Nuttal and she's wonderful. She has been patient and more than helpful in explaining how SEO's work, she had made huge gains for me on my website just by making suggestions, adding keywords and overall communication. I feel we are a team working together to make each of us successful. Thanks again, April

My SEO campaign has improved my business 100%. I'm a fairly new online business and I knew it would take some time, as explained by April. I needed to be recognized by GOOGLE as a company doing business and gain some authority. This is the helpful stuff I've learned from April... otherwise who knew! As the months progress my business has really taken off the past couple of months. Its a great feeling when you see the fruits of your labor and your passion with the help of others come to fruition.

My company is turning the corner and starting to make a profit, I can also reach out to April if I have any questions regarding my campaign, she's always there to help. As any new business starting off you have operating expenses, such as office equipment, supplies, utilities, rental unit, and a lot of hidden cost's that you don't even realize until you're in it. The name of the game is to stay with it and don't give up. Follow the dream... the beginning is the hardest time, but as day's week's and month's go by you can see the light at the end of the tunnel.

HERE IS THE TRUTH ABOUT BOOSTABILITY. They all have good intentions, but the facts are 1) They are understaffed 2) Many (3 of the 4 account managers I worked with) are poorly trained. They are growing as a business and as a result the customers on the bottom half get neglected. Here is my experience. They promised us in the sales pitch that we would reach the first page of google after 3 months. We then committed to a "designated account manager" for $500/month. In the first two months we had 3-4 different account managers, they missed scheduled conference calls that I took time off of work to attend, and passed us around from one account manager to the next. Since no account manager was clear on our plan, they started on a 6 month campaign for the first 2 months instead of a 3 month campaign. When I called in to complain the manager said he would line me up with a great account manager and that she would get in touch with me ASAP. About two weeks later I had to contact them AGAIN because I hadn't heard anything. April Nuttal is an outstanding account manager but it seems like they spread her too thin. She took over our account and it is now on track for them to fulfill what they said they would. I complained to the Better Business Bureau and the very next day the manager called me. They are giving us two months free to make up for the first two that were off track from our goal. Things are looking good now but I wish I didn't have to call in 3+ times and file a formal complaint before I was taken seriously. These are the side effects of a company that is growing rapidly. I appreciate their commitment to make things right, but I would warn people that you may have to fight for attention if you are assigned to the wrong account manager. All in all they are not a dishonest company, they were just not capable of fulfilling their promises proactively (In my experience).