Booktopia

A very prompt delivery from Sydney, even with the slow state of the Post these days. Package was very well sealed and the book was in excellent condition. Can't wait to start working with it. Thank you for your promptness.

I placed my order just before Christmas and seeing it was such a busy time I did not expect to receive my purchase in 9 days!

I always turn to Booktopia for most of my university books, unless they just don't have what I am looking for which so far has been only on one occasion. The tracking service and hassle-free delivery is welcomed, only with the free delivery and various offers that come into my email. These often help when on a student budget and money is tight.

Find the book on Booktopia Australia's LOCAL store
I proceed wit purchase with BUY NOW
(page print) Ships in 10 to 15 business days
It was 28 November plenty of time to Christmas and: AM LOCAL.
After I pay I receive e-mail:

We have processed your order and where required confirmed the availability of the items with our suppliers.

The page ad was BUY NOW?
In my book this is misleading they are selling books they do not have?
OK you can do that, but in this case be hones and print we ORDER THIS BOOK.
But asking for full payment for something you do not have it is not honest business.

No update received by email, so I call this LOCAL STORE. Luckily in my order I included message to seller: do not accept my order if you can not deliver to Christmas. They ignore my message even they know they do not have the book and they could not deliver it. So I get my refund. But if I did not call I would not received my Christmas gift.
You see this type shady selling practices from eBay's sellers, so watch out, our LOCAL STORES jump on this wagon now too.

Where are my books? I make an order on the 30th November. 2 weeks have passed and only one book is confirmed ready to come to me. This place is in Sydney, I am in Victoria. It is faster to get something from overseas than this half asleep country. I try to ring up but can't get through because high volume calls. The money has gone out of my account and now I expect these books before Christmas.

Business 101 - under promise and over deliver.

Do not send emails stating "this item has been confirmed with our supplier and is in stock" when you clearly haven't and it clearly isn't.

Furthermore, don't make the customer chase you!

Ordered three books from these guys (one was a little obscure) all were in stock and available to deliver immediately and received within the week I ordered.

Items were professionally packaged and arrived in mint condition.

Will definitely order again and found this internet purchase a very happy experience. Thanks Booktopia you will be hearing from me again

My daughter and family are in Detroit USA and having a particularly tough time. She has decided to start journaling and I wanted to send her a copy of my favourite go to for inspiration... Creative Journal Writing by Stephanie Dowrick.
You had a copy (it was printed in 2007) and I received delivery yesterday - less than two weeks after ordering. It is now on it's way to Detroit with a note of encouragement and love inside for my family. Thank you.

Like many others have mentioned says book is in stock then it's not and has to be orded from a warehouse. That was fine by me I made the order on the 5th of November for a gift on the 3rd of December yeah well I'm am currently still waiting for it to arrive.

The low prices are of course a great achievement of this service, because it attracts customers and allows people to order whatever they need.

I've been using Booktopia for many years and have never had a problem with their service. I received constant updates from them regarding my order, postage and delivery. Even during Covid 19 my books arrived within 5 days, and packed in eco friendly packaging. I will definitely continue to use Booktopia and highly recommend there service.

Very good service, books arrived promptly and in excellent order. Very well packaged. A bit pricey and charged for delivery.

Ordered apparently 'In Stock' items. The website states 2-3 business days for delivery. Next day I receive an email saying the title I ordered will be in their Warehouse in 15 days! Being sent from their supplier, just another company pretending to be Australian when really all of their stock is ordered from overseas AFTER you pay for your order. Misleading and Zero follow up replies to my enquiries. Truly hopeless, use anyone else is my advice..

Ordered from book topic many times with no trouble. I order an in stock book for Christmas, receive an email saying it won't dispatch for 15 days. I tried emailing and live chatting to them to ask to expedite it. No responses nothing.

The book was for an overseas trip, so if the book arrives after our departure it will be a waste of $50.

They really need to improve their customer service and their online honesty about in stock items

A great experience with a variety of books to purchase that were of interest to me also the exact title I had been searching for was available. I placed my order with ease and made payment without hassles. The webpage is ease to manoeuvre around and links work and lead you to your expected page.
I had communication from Booktopia indicating payment, receipts, order and delivery... all throughput the process which kept me informed and anxious for my order to arrive, which it did in days. I would have expected a longer wait, but it arrived in a very timely manner, well package and with easily identifiable delivery details. It all has been a very impressive process, as it has been with my previous orders. I will definitely be using their services in the future and happily recommend their services. Thanks heaps Booktopia! Now it's time for me to get back to my book!

Having received a faulty product (book with repeated pages... very unusual), requested a replacement book. This request was rejected as I had not informed Booktopia within 2 days of receipt? I thought if you paid for a product, and received a faulty version, you are entitled to a replacement?!

There is a great variety of books to choose from, much better than any bookstore, and all of the books arrived well on time. It even allowed me to track my parcel, and cancel any payments, by far the best book company.

I'm more impressed with the customer service.
I don't know how they do it, but they always stay in touch and respond very quickly to any questions - it's a pleasure.

Screwed up my Christmas order. Very slack service and communication. Took my money without hesitation but had to wait for refund. No time left to get alternative Christmas gift. Very annoyed as website said item was in stock and I would receive before Christmas.

My order was delivered on time and in great condition! Will definitely recommend Booktopia. Great service

I put up with bad things all the time and I'm tired of it. My latest experience with Booktopia is one of these bad experiences and I feel I want to say something so that business practices change. I purchased a book which clearly stated on the website that it would ship within 2 weeks. I chose Booktopia for this reason, because I thought I would get the book around a week sooner than an overseas business such as Amazon, thinking it is stock in Australia. After purchase and after following up a month later, I was informed that the book would take 6 weeks to arrive to the Sydney warehouse, then I would later be informed of a tracking number from there to Melbourne. This will be an 8-10 week delivery on an advertised 2-3 week delivery. Nowhere on the site mentioned the book was out of stock. It's a 'take the money, then order the product' company and consumers need to aware and information should be clearer. If you don't carry the product, please don't advertise that you do. I would have been happier paying double the book price for air-freight from overseas and receiving the book in the advertised period.

Choose Booktopia over Amazon, always.
Dont support a slave owning, billionaire giant when you can support Australia :)

Can't actually believe how terrible this company is. Ordered books on basis they were available. They weren't. Now almost four weeks later I have heard nothing from them, yet have already been paying for the order via afterpay. I also can't get through on their line which for over a week has been met with "due to an extremely high number of callers..." blah blah blah.
Terrible service. I will never, ever use them again.